Churn It Up: Customer Success Podcast
Aly MahanReceptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success.... more
| Publishes | Twice monthly | Episodes | 10 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Category | Technology | ||||
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Latest Episodes
About The Episode This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should a... more
This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper. Lisa talks about how she used to manage customer requests manually and the problems that caused with the product team. She then explains how she went about solv... more
This week, Aly talks with Linda Schwaber-Cohen, CSM at Skilljar. Linda discusses her approach to training and onboarding, explaining how to first approach training calls with new customers, the importance of data, and what you should be focusing on. ... more
This week, Aly talks with Rachel Jennings, CSM at Assignar. Rachel explains how she developed a health score to help her customer success team prioritize, and details the steps so others can do the same. She also talks about the questions that CSMs s... more
Reviews
- Awesome podcast full of great advice
Exactly what I needed! Thank you for the smart interviews. Episode #10 blew my mind!
Apple Podcasts5ATorb
United States7 years ago - Episode #10 - is the best!!!
Thank You for this well developed discussion on health scores. It is excellent and very timely for my work leading customer success. I learned so much in 45 minutes. Solid questions and responses. Great interview. Thanks.
Apple Podcasts5James from BostonUnited States8 years ago - The best podcast for Customer Success
Love, love, love this podcast. Interesting guests that help solve difficult Customer Success problems on a really practical level. I like that the episodes are nice & short with lots of advice you can take away and use immediately.
Apple Podcasts5Hanchaplin
United Kingdom8 years ago - Varied and insightful
Really insightful podcasts, with a varied set of topics and guests. Picked up some great tips on processes, tools and best practice. Looking forward to the next one(s)!
Apple Podcasts5GrobelrevellUnited Kingdom8 years ago - Brilliant podcast on ensuring SAAS customer success
The team at receptive were already leaders in the field on ensuring customer success in SAAS apps. Their new podcast is fast becoming the best on the web for SAAS customer engagement that drives best in field SAAS outcomes.
Apple Podcasts5wittynicknamehaha
Australia9 years ago
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Churn It Up: Customer Success Podcast launched 9 years ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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