Certified - ITIL Foundation v4 Audio Course
Jason EdwardsStart your journey into ITIL with the ITIL Foundation Audio Course—your complete, audio-first companion for mastering modern service management. Designed for learners who want clarity and flexibility, this Audio Course breaks down every key concept from the ITIL framework, including guiding principles, the service value system, continual improvement, and the essential management practices. Each ep... more
| Publishes | Daily | Episodes | 59 | Founded | 3 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CoursesEducationTechnology | |||
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Latest Episodes
Service level management ensures that expectations are clear and performance is measured against agreed standards. In this episode, we’ll define how service level management establishes, monitors, and reviews service level agreements (SLAs) between p... more
The service desk is often described as the “face of IT,” serving as the single point of contact between users and service providers. In this episode, we’ll explain how the service desk practice supports users by handling incidents, service requests, ... more
Service request management is one of the most common and visible practices in ITIL, as it deals with handling user requests in a consistent and efficient way. In this episode, we’ll define service requests as formal user-initiated actions such as ask... more
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Apple Podcasts | #201 |  Canada/Education/Courses |
Apple Podcasts | #51 |  Italy/Education/Courses |
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Apple Podcasts | #1 |  Sweden/Education/Courses |
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Apple Podcasts | #247 |  Mexico/Education/Courses |
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Frequently Asked Questions About Certified
What is Certified about and what kind of topics does it cover?
The audio course offers a comprehensive journey into the world of ITIL, concentrating on essential concepts of modern service management. Its episodes break down the ITIL framework into digestible components such as guiding principles, service value systems, and management practices. With a focus on practicality and real-world application, listeners can expect to see how ITIL methodologies enhance efficiency and alignment in both technology and business processes. Designed for both newcomers and those seeking to solidify their understanding, it marries educational content with engaging delivery, ultimately preparing participants for successful certification and application in service-oriented environments.
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How many episodes of Certified are there?
Certified launched 3 months ago and published 59 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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