CCW Digital: A Customer Service Online Platform
Seth AdlerExamining the relationship between your company and your customer.
| Publishes | Twice monthly | Episodes | 160 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Categories | NewsBusiness News | ||||
Listen to this Podcast
Latest Episodes
More times than not, building a 360 degree view of the customer begins with digital marketing and building a positive perception of a product or service before the purchase and post-purchase phase. Today, business leaders are quickly realizing that t... more
CCW Digital's Matt Wujciak and Google's Rob Lawson discuss how Google has turned Search, Maps and more into a conversational experience with Business Messages.
Before Google, Rob started (and sometimes sold) companies focussed on mobile advertising... more
Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again."
Topics include:
-Shep's number 1 business measuremen... more
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow's Industries Director, Manufacturing, Joe Mulrooney to discuss:
-The increasing importance of after sales support, specifically in manufacturing (and what other... more
Customer relationships in retail banking are ultimately predicated on trust, but achieving this level of authority isn't easy, as we continue to see customer behavior evolve. However, at the end of the day, there is always a premium on understanding ... more
Convenient digital experiences have become table stakes in the hypercompetitive world of retail banking. True brand differentiation -- and lasting customer loyalty -- hinges on securing trust through personalized experiences at every moment of truth.... more
Over time banks have built a unique blend of technologies, processes, and culture to address customer requirements. One of the challenges retail banks face today is understanding their toolbox of IT architecture to deliver on their brand promise. As ... more
Is remote work really the future, or will there be more of a hybrid policy? Will companies offer remote work as a perk to senior level employees only, or for everyone? Will certain departments come into the office some days out the week while others ... more
Key Facts
Reviews
- One of the newest business podcast around
Interesting. Rather than as many other business podcasts do simply talk about what happened, and what was the impact of this decision. Ccw digital tries to find out why someone did what they did and how did they manage to make that happen
Apple Podcasts5Sicipgfsh
United States8 years ago
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this podcast launched 9 years ago and published 160 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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