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Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Business-First Creatives: Client Experience & Systems for Service Providers

Colie James
Client Experience
Email Marketing
Dubsado
Photography
Creative Business
Systems In Session
Client Communication
Honeybook
Email Communication
Marketing
Automation
Content Creation
Workflows
SEO
AI Tools
Workflow Automation
Entrepreneurship
Email Like You Mean It
CRM
Marketing Strategies

Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow st... more

PublishesTwice weeklyEpisodes313Founded4 years ago
Number of ListenersCategories
BusinessEntrepreneurshipMarketing

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Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Latest Episodes

Have you claimed your Google Business Profile (previously Google My Business)? If not, you might be missing out on free visibility in your local area. As a photographer, that could mean fewer clients finding you.

In this episode, I’m joined by Lydia... more

If you've ever booked 50 weddings and wondered where all the money went, this episode is for you. Alora Rachelle joins me to talk wedding photography pricing strategy — specifically why the middle tier is shrinking, how to structure packages that are... more

What if the reason your offers aren’t selling has nothing to do with your pricing, your audience size, or your content quality—and everything to do with how often you’re willing to talk about them?

In this episode, I’m joined by the incredible Ceels... more

If you've ever thought that launching only works for digital courses with fake urgency and overly complicated sales tactics, this episode will shift your mindset. Kelsey McCormick of Coming Up Roses joins us to completely reframe what launching actua... more

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Recent Guests

Lydia Fine
Photographer and Google Business Profiles expert
Apollo Ivy Like The Plant / Lydia Fine Photography
Episode: 3 Quick Adjustments to Optimize Your Google Business Profile for Photographers with Lydia Fine
Alora Rachelle
Wedding photographer and founder of Alora Rachelle Photography
Alora Rachelle Photography
Episode: From Burnt Out to Bougie: Building a Life-First Wedding Photography Business with Alora Rachelle
Seals Lockley
Offer strategist and creator of Sales Parade
Episode: Sales Stamina: How to Talk About Your Offers Without Feeling Pushy with Ceels Lockley
Kelsey McCormick
Founder of Coming Up Roses, Launch Your Own Way program
Coming Up Roses
Episode: Launching Isn't Just for Courses: Here's How It Transforms Service-Based Businesses with Kelsey McCormick
Chelsea Quint
Fractional CMO and messaging expert discussed in-series guest
Say Less Sales Campaign Sprint / Systems in Session
Episode: Why Your Offer’s Messaging & Positioning Isn’t Converting (And What to Say Instead) with Chelsea Quint
Anthea Proudfoot
Pet photographer transitioning from corporate CRM experience
Anthea Proudfoot Photography
Episode: How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Polly Pollock
Guest who shares insights on marketing, one-on-one connections, and podcasting
Episode: Your Marketing Isn’t Converting Because It’s Missing One-On-One Connection with Polly Pollock
Ina Jalil
Pet Photographer based near Canberra, Australia
Ina J Photography (implied)
Episode: How to Automate Client Communication Without Losing a High-Touch Photography Client Experience with Ina Jalil
Emilie Nutley
Financial expert and creator of Six Figure Safety
Six Figure Safety / Emilie Nutley
Episode: The Best Financial Strategy for a Sustainable Business is Overflow with Emilie Nutley

Host

Colie James
Host of the show and Systems in Session; specializes in CRM workflows, automation, and client experience.

Reviews

4.9 out of 5 stars from 71 ratings
  • 💎💎💎

    I’ve been following Colie for a while, as I go through certain seasons of really focusing on systems upgrades. And I’m currently in that season again! Seeing what AI can help automate, but you have to have clear strategies and systems in place first before even knowing what AI can take over or support better! Definitely recommend tuning in whether you use AI or not!

    @gloriachoupr

    Apple Podcasts
    5
    _doremi101
    United Statesa month ago
  • Made for any service provider!

    I absolutely adore how actionable and transferable the strategies and advice are. I’ve been listening to Colie for a year as a non-photographer service provider and this podcast has truly served as a coach to help me redesign my business foundations. I applaud Colie for her choices of guests and topics, and for leading expert conversations that feel like sitting down with business besties. Thank you!

    Apple Podcasts
    5
    Geneviève Masioni
    France10 months ago
  • Actionable, smart advice for creatives trying to figure out their business game!

    As a systems nerd myself, I love how Colie channels her inner systems and automation genius to bring us all clear, actionable advice about how to improve our business’ flow and ease. Not to mention that she is obsessed with the client experience, so that all that systems work not only benefits the business owner, but ultimately helps us improve the experience our clients are getting as well. Thank you Colie for sharing your wealth of knowledge and experience so generously!!!

    Apple Podcasts
    5
    Eschebesta
    United Statesa year ago
  • Business Owners—Listen Up!

    Not only have I enjoyed being a guest on the Business-First Creatives Podcast, I love listening to the show! Colie James does such a wonderful job of bringing spunk, sass,

    Apple Podcasts
    5
    Brittany Herzberg
    United States2 years ago
  • Colie is a class act!!

    When starting a business, not only are you looking for ways to make it profitable

    Apple Podcasts
    5
    Hayley372
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many comment on the host's energy and practical coaching style as a standout quality.
Listeners appreciate the actionable, DIY-friendly advice that translates into real business improvements.
Guests are consistently described as credible and the content as valuable for growing a service-based business.

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Talking Points

Recent interactions between the hosts and their guests.

The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: What are you including inside your autoresponder?
I include sunrise session policies, an overview of why sunrise matters, and links to a blog post; I reinforce the policy across multiple touchpoints and remind clients of expectations.
The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: Alison, what CRM do you use?
I use Vizc(o) Tave, interchangeable terms, and I contrast it with Debsato for automation and film showcasing capabilities.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: What is your favorite part of your systems inside Dubsado and what feature can you not live without?
The workflows and automation that handle everything from inquiries to invoices to reminders, freeing her from manual tasks and reducing cognitive load.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: How has your marketing and client work looked since finishing Systems in Session?
She focused on organic marketing, leveraged referrals, and used a highly automated, client-centric workflow to deliver galleries and payments efficiently while maintaining a personal touch.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: What made you decide to get a CRM and work on your systems before you started letting people in to pay you for your services?
Her corporate CRM background showed the pain of changing systems; starting early with a clear end goal in mind would keep things manageable and forgiving for clients as she grew.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show centers on systems, automation, and client experience for photographers and other creative service providers who want a profitable, scalable business without drowning in admin. Episodes typically explore how to design high-touch client journeys, implement CRM workflows (Dubsado, Honeybook, Airtable), and balance personalization with automation to boost bookings and referrals. Notable themes include designing client experiences before tool implementation, pricing and profitability strategies, and practical, real-world case studies across creative industries. A standout aspect is the hands-on, actionable approach—guests range from photographers to consultants who illustrate templates, playbooks, and live sprints that listeners can a... more

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this podcast launched 4 years ago and published 313 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Lydia Fine
2. Alora Rachelle
3. Seals Lockley
4. Kelsey McCormick
5. Chelsea Quint
6. Anthea Proudfoot
7. Polly Pollock
8. Ina Jalil

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