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Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Business-First Creatives: Client Experience & Systems for Service Providers

Colie James
Client Experience
Email Marketing
Dubsado
Systems In Session
Photography
Creative Business
Honeybook
Client Communication
Marketing
Automation
Email Communication
Content Creation
SEO
Workflows
AI Tools
CRM
Workflow Automation
Entrepreneurship
Email Like You Mean It
Airtable

Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow st... more

PublishesDailyEpisodes337Founded4 years ago
Number of ListenersCategories
EntrepreneurshipBusinessMarketing

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Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Latest Episodes

I recorded this one live on the last day of week two of my birthday sabbatical, and it published about ten minutes after I stopped talking. Because I spent the last seven days — on roughly four hours of sleep a night — building a custom client portal... more

Have you ever wondered why some stories feel effortless to tell while others never seem to land? In this episode, I'm sitting down with Breanna Owen to explore how Human Design can completely change the way we approach storytelling in our businesses.... more

Most business owners think they need a dramatic transformation story to connect with their audience. In this episode, I sit down with Megan Yelaney to unpack one of the most overlooked pieces of effective marketing: your origin story. We explore why ... more

YouTube

Hey y'all, it's Colie. I'm popping back in after two weeks of guest episodes to talk about something that's been shifting in my business — and honestly, in how I think about systems altogether.

I recently noticed a real shift in who's showing up to ... more

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Recent Guests

Megan Yelaney
Business coach focused on origin stories, distinctive edge, and systems
Business Story Blueprint / Distinctive Edge program
Episode: Your Origin Story Is Your Marketing Superpower: Here's How to Tell It with Megan Yelaney
David Enloe
Photographer who developed the Pop-Up Studio strategy
Independent photographer, Bay Area
Episode: The Pop-Up Studio Strategy That Builds Long-Term Photography Clients with David Enloe
Ania Ha
Notion consultant and workflow strategist
Notion consultant; widget creator for Notion
Episode: Building a Custom Notion Dashboard: How I Streamlined My Entire Business with Ania Ha
Xan Heller
Photographer and Systems in Session participant
Independent photographer
Episode: Building Custom Workflows for Custom Services in Dubsado with Xan Heller
Katie Couples
Copywriter who collaborated on a newsletter offer
Independent copywriter
Episode: The Power of Collaboration: Creating Better Offers with Caitie Cupples
Caitie Pennell
Naming expert involved in the offer
26 Naming
Episode: The Power of Collaboration: Creating Better Offers with Caitie Cupples
Danielle Kent
Photographer and doula, Systems In Session client
Self-employed (Photography, Doula services)
Episode: From Overwhelmed to Empowered: Learning How Your CRM Works with Danielle Kent
Andrea Shaw
Copywriter who specializes in origin stories and copy systems for service-based businesses
Episode: The Power of Pivots: Your Business Story Matters with Andrea Shah
Jordan Craig
Wedding photographer and client-experience case study
Self-employed photographer in Lake Placid, NY
Episode: How this Wedding Photographer Plans to Save 180 Hours a Year With Better Systems with Jordan Craig

Host

Colie James
Host of the show

Reviews

4.9 out of 5 stars from 71 ratings
  • 💎💎💎

    I’ve been following Colie for a while, as I go through certain seasons of really focusing on systems upgrades. And I’m currently in that season again! Seeing what AI can help automate, but you have to have clear strategies and systems in place first before even knowing what AI can take over or support better! Definitely recommend tuning in whether you use AI or not!

    @gloriachoupr

    Apple Podcasts
    5
    _doremi101
    United States4 months ago
  • Made for any service provider!

    I absolutely adore how actionable and transferable the strategies and advice are. I’ve been listening to Colie for a year as a non-photographer service provider and this podcast has truly served as a coach to help me redesign my business foundations. I applaud Colie for her choices of guests and topics, and for leading expert conversations that feel like sitting down with business besties. Thank you!

    Apple Podcasts
    5
    Geneviève Masioni
    Francea year ago
  • Actionable, smart advice for creatives trying to figure out their business game!

    As a systems nerd myself, I love how Colie channels her inner systems and automation genius to bring us all clear, actionable advice about how to improve our business’ flow and ease. Not to mention that she is obsessed with the client experience, so that all that systems work not only benefits the business owner, but ultimately helps us improve the experience our clients are getting as well. Thank you Colie for sharing your wealth of knowledge and experience so generously!!!

    Apple Podcasts
    5
    Eschebesta
    United Statesa year ago
  • Business Owners—Listen Up!

    Not only have I enjoyed being a guest on the Business-First Creatives Podcast, I love listening to the show! Colie James does such a wonderful job of bringing spunk, sass,

    Apple Podcasts
    5
    Brittany Herzberg
    United States2 years ago
  • Colie is a class act!!

    When starting a business, not only are you looking for ways to make it profitable

    Apple Podcasts
    5
    Hayley372
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Actionable and practical—great for implementing new workflows.
Hosts bring energy and clear, useful guidance for systemizing a business.
Guests consistently deliver real-world examples that translate to revenue.
Listeners appreciate the balance of strategy, tactics, and personal stories in hosting.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

How to Use Human Design for Better Business Storytelling with Breanna Owen
Q: Colie asks how to apply a designer's insights to organizing content, especially in an idea bank.
Breanna suggests layering a high-level view of Human Design notes with specific content ideas, using a table or Notion/airtable-like approach to map angles, gates, and the story's purpose to hit the right design-driven cue.
The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: What are you including inside your autoresponder?
I include sunrise session policies, an overview of why sunrise matters, and links to a blog post; I reinforce the policy across multiple touchpoints and remind clients of expectations.
The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: Alison, what CRM do you use?
I use Vizc(o) Tave, interchangeable terms, and I contrast it with Debsato for automation and film showcasing capabilities.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: What is your favorite part of your systems inside Dubsado and what feature can you not live without?
The workflows and automation that handle everything from inquiries to invoices to reminders, freeing her from manual tasks and reducing cognitive load.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: How has your marketing and client work looked since finishing Systems in Session?
She focused on organic marketing, leveraged referrals, and used a highly automated, client-centric workflow to deliver galleries and payments efficiently while maintaining a personal touch.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A business-focused show for photographers and creative service providers that centers on building scalable systems, efficient CRM workflows, and human-first client experiences. Episodes frequently explore automations in Dubsado and HoneyBook, Airtable-based processes, and strategic approaches to marketing, pricing, launches, and retention. Listeners are likely pilots of small to mid-sized creative businesses seeking practical, battle-tested methods to reduce admin time, improve client journeys, and grow profits without sacrificing personal touch. Notable strengths include guest diversity—from SaaS founders to photographers and copywriters—and a clear emphasis on actionable steps, templates, and live system-building demonstrations that liste... more

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this podcast launched 4 years ago and published 337 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Megan Yelaney
2. David Enloe
3. Ania Ha
4. Xan Heller
5. Katie Couples
6. Caitie Pennell
7. Danielle Kent
8. Andrea Shaw

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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