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Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Business-First Creatives: Client Experience & Systems for Service Providers

Colie James
Client Experience
Email Marketing
Dubsado
Systems In Session
Photography
Creative Business
Honeybook
Client Communication
Email Communication
Marketing
Automation
Content Creation
SEO
Workflows
AI Tools
CRM
Workflow Automation
Entrepreneurship
Email Like You Mean It
Marketing Strategies

Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow st... more

PublishesTwice weeklyEpisodes332Founded4 years ago
Number of ListenersCategories
EntrepreneurshipBusinessMarketing

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Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Latest Episodes

What if the systems slowing down your business aren't your workflows, but the software you're forcing yourself to use?

In this episode, I'm joined by Notion consultant and workflow strategist Ania Ha to pull back the curtain on the custom Notion wor... more

What do you do when the strategies that used to work… suddenly don't? In our Q3 Business Bestie Chat, Sabrina and I are getting real about what it looks like to navigate a season of uncertainty in business—even after years of experience. We're sharin... more

If you've been telling yourself you're not "ready" for better systems yet, this one's for you. In this episode, Colie talks directly to the newer photographers and service providers in her audience — the ones with fewer clients, hesitant to raise the... more

What if the best systems in your business didn't make your client experience feel more automated, but actually made it feel more personal?

In this episode, I'm sitting down with Xan Heller, who has gone through both Systems in Session and The Experi... more

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Recent Guests

Xan Heller
Photographer and Systems in Session participant
Independent photographer
Episode: Building Custom Workflows for Custom Services in Dubsado with Xan Heller
Katie Couples
Copywriter who collaborated on a newsletter offer
Independent copywriter
Episode: The Power of Collaboration: Creating Better Offers with Caitie Cupples
Caitie Pennell
Naming expert involved in the offer
26 Naming
Episode: The Power of Collaboration: Creating Better Offers with Caitie Cupples
Danielle Kent
Photographer and doula, Systems In Session client
Self-employed (Photography, Doula services)
Episode: From Overwhelmed to Empowered: Learning How Your CRM Works with Danielle Kent
Andrea Shaw
Copywriter who specializes in origin stories and copy systems for service-based businesses
Episode: The Power of Pivots: Your Business Story Matters with Andrea Shah
Jordan Craig
Wedding photographer and client-experience case study
Self-employed photographer in Lake Placid, NY
Episode: How this Wedding Photographer Plans to Save 180 Hours a Year With Better Systems with Jordan Craig
Becca Berg
Co-founder and CEO of Dubsado
Dubsado
Episode: How Dubsado Grew to 30,000 Users Without Venture Capital with CEO Becca Berg
Lydia Fine
Photographer and Google Business Profiles expert
Apollo Ivy Like The Plant / Lydia Fine Photography
Episode: 3 Quick Adjustments to Optimize Your Google Business Profile for Photographers with Lydia Fine
Alora Rachelle
Wedding photographer and founder of Alora Rachelle Photography
Alora Rachelle Photography
Episode: From Burnt Out to Bougie: Building a Life-First Wedding Photography Business with Alora Rachelle

Host

Colie James
Host of the show

Reviews

4.9 out of 5 stars from 71 ratings
  • 💎💎💎

    I’ve been following Colie for a while, as I go through certain seasons of really focusing on systems upgrades. And I’m currently in that season again! Seeing what AI can help automate, but you have to have clear strategies and systems in place first before even knowing what AI can take over or support better! Definitely recommend tuning in whether you use AI or not!

    @gloriachoupr

    Apple Podcasts
    5
    _doremi101
    United States3 months ago
  • Made for any service provider!

    I absolutely adore how actionable and transferable the strategies and advice are. I’ve been listening to Colie for a year as a non-photographer service provider and this podcast has truly served as a coach to help me redesign my business foundations. I applaud Colie for her choices of guests and topics, and for leading expert conversations that feel like sitting down with business besties. Thank you!

    Apple Podcasts
    5
    Geneviève Masioni
    Francea year ago
  • Actionable, smart advice for creatives trying to figure out their business game!

    As a systems nerd myself, I love how Colie channels her inner systems and automation genius to bring us all clear, actionable advice about how to improve our business’ flow and ease. Not to mention that she is obsessed with the client experience, so that all that systems work not only benefits the business owner, but ultimately helps us improve the experience our clients are getting as well. Thank you Colie for sharing your wealth of knowledge and experience so generously!!!

    Apple Podcasts
    5
    Eschebesta
    United Statesa year ago
  • Business Owners—Listen Up!

    Not only have I enjoyed being a guest on the Business-First Creatives Podcast, I love listening to the show! Colie James does such a wonderful job of bringing spunk, sass,

    Apple Podcasts
    5
    Brittany Herzberg
    United States2 years ago
  • Colie is a class act!!

    When starting a business, not only are you looking for ways to make it profitable

    Apple Podcasts
    5
    Hayley372
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Actionable and practical—great for implementing new workflows.
Hosts bring energy and clear, useful guidance for systemizing a business.
Guests consistently deliver real-world examples that translate to revenue.
Listeners appreciate the balance of strategy, tactics, and personal stories in hosting.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: What are you including inside your autoresponder?
I include sunrise session policies, an overview of why sunrise matters, and links to a blog post; I reinforce the policy across multiple touchpoints and remind clients of expectations.
The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: Alison, what CRM do you use?
I use Vizc(o) Tave, interchangeable terms, and I contrast it with Debsato for automation and film showcasing capabilities.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: What is your favorite part of your systems inside Dubsado and what feature can you not live without?
The workflows and automation that handle everything from inquiries to invoices to reminders, freeing her from manual tasks and reducing cognitive load.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: How has your marketing and client work looked since finishing Systems in Session?
She focused on organic marketing, leveraged referrals, and used a highly automated, client-centric workflow to deliver galleries and payments efficiently while maintaining a personal touch.
How to Set Up Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Q: What made you decide to get a CRM and work on your systems before you started letting people in to pay you for your services?
Her corporate CRM background showed the pain of changing systems; starting early with a clear end goal in mind would keep things manageable and forgiving for clients as she grew.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A business-focused show for photographers and creative service providers that centers on building scalable systems, efficient CRM workflows, and human-first client experiences. Episodes frequently explore automations in Dubsado and HoneyBook, Airtable-based processes, and strategic approaches to marketing, pricing, launches, and retention. Listeners are likely pilots of small to mid-sized creative businesses seeking practical, battle-tested methods to reduce admin time, improve client journeys, and grow profits without sacrificing personal touch. Notable strengths include guest diversity—from SaaS founders to photographers and copywriters—and a clear emphasis on actionable steps, templates, and live system-building demonstrations that liste... more

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this podcast launched 4 years ago and published 332 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Xan Heller
2. Katie Couples
3. Caitie Pennell
4. Danielle Kent
5. Andrea Shaw
6. Jordan Craig
7. Becca Berg
8. Lydia Fine

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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