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Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Business-First Creatives: Client Experience & Systems for Service Providers

Colie James
Client Experience
Systems In Session
Email Marketing
Dubsado
Photography
Creative Business
Honeybook
Client Communication
Marketing
Automation
Email Communication
CRM
SEO
Content Creation
Workflows
AI Tools
Experience Edit
Workflow Automation
Entrepreneurship
Email Like You Mean It

Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow st... more

PublishesDailyEpisodes356Founded4 years ago
Number of ListenersCategories
EntrepreneurshipBusinessMarketing

Listen to this Podcast

Artwork for Business-First Creatives: Client Experience & Systems for Service Providers

Latest Episodes

What happens when you take a little time off from your business and accidentally come back with an entirely new business model? Apparently, if you're me, you build an app, create your own CRM, and completely rethink how you serve your clients. It's t... more

Y’all, the biggest revenue mistake in your business probably isn’t your pricing or your marketing. It’s what happens after the project ends. You deliver something beautiful, send the final email, and then... ghost. You feel shy about asking for a rev... more

If you know you need to market your business but still find yourself staring blankly when someone asks what you actually did to market it this week, this episode is for you. Tayler Cusick Hollman is back on the podcast for a conversation about someth... more

What if the thing you create doesn’t have to generate leads, sell an offer, or prove its ROI? What if you’re allowed to make something simply because you freaking love it? That’s exactly what I’m talking about with my friend Julie Fried, host of The ... more

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Recent Guests

Taylor Cusick Hollman
Marketing consultant and repeat guest, expert in strategy and execution
Engie/Marketing consultancy
Episode: Willpower vs. Strategy: How to Actually Get Your Marketing Done with Tayler Cusick Hollman
Julie Fried
Host of The System for Everything, a podcast about systems in daily life and business
The System for Everything
Episode: The System for Finding More Creativity, Joy, and Fun in Your Work with Julie Fried
Holly Birch
HoneyBook user and client who implemented Colie James's template toolkit
HoneyBook
Episode: How Brand Photographers Can Automate Their Client Experience with Holly Birch
Jess Hoffman
Pet photographer who runs a part-time business while employed full-time
Self-employed pet photographer
Episode: Even Part-Time Business Owners Need Systems for Efficiency with Jess Hoffman
Megan Yelaney
Business coach focused on origin stories, distinctive edge, and systems
Business Story Blueprint / Distinctive Edge program
Episode: Your Origin Story Is Your Marketing Superpower: Here's How to Tell It with Megan Yelaney
David Enloe
Photographer who developed the Pop-Up Studio strategy
Independent photographer, Bay Area
Episode: The Pop-Up Studio Strategy That Builds Long-Term Photography Clients with David Enloe
Ania Ha
Notion consultant and workflow strategist
Notion consultant; widget creator for Notion
Episode: Building a Custom Notion Dashboard: How I Streamlined My Entire Business with Ania Ha
Xan Heller
Photographer and Systems in Session participant
Independent photographer
Episode: Building Custom Workflows for Custom Services in Dubsado with Xan Heller [Client Experience]
Katie Couples
Copywriter who collaborated on a newsletter offer
Independent copywriter
Episode: The Power of Collaboration: Creating Better Offers with Caitie Cupples

Host

Colie James
Host of the show; guides topics and discussions on systems and client experience

Reviews

4.9 out of 5 stars from 71 ratings
  • 💎💎💎

    I’ve been following Colie for a while, as I go through certain seasons of really focusing on systems upgrades. And I’m currently in that season again! Seeing what AI can help automate, but you have to have clear strategies and systems in place first before even knowing what AI can take over or support better! Definitely recommend tuning in whether you use AI or not!

    @gloriachoupr

    Apple Podcasts
    5
    _doremi101
    United States6 months ago
  • Made for any service provider!

    I absolutely adore how actionable and transferable the strategies and advice are. I’ve been listening to Colie for a year as a non-photographer service provider and this podcast has truly served as a coach to help me redesign my business foundations. I applaud Colie for her choices of guests and topics, and for leading expert conversations that feel like sitting down with business besties. Thank you!

    Apple Podcasts
    5
    Geneviève Masioni
    Francea year ago
  • Actionable, smart advice for creatives trying to figure out their business game!

    As a systems nerd myself, I love how Colie channels her inner systems and automation genius to bring us all clear, actionable advice about how to improve our business’ flow and ease. Not to mention that she is obsessed with the client experience, so that all that systems work not only benefits the business owner, but ultimately helps us improve the experience our clients are getting as well. Thank you Colie for sharing your wealth of knowledge and experience so generously!!!

    Apple Podcasts
    5
    Eschebesta
    United Statesa year ago
  • Business Owners—Listen Up!

    Not only have I enjoyed being a guest on the Business-First Creatives Podcast, I love listening to the show! Colie James does such a wonderful job of bringing spunk, sass,

    Apple Podcasts
    5
    Brittany Herzberg
    United States2 years ago
  • Colie is a class act!!

    When starting a business, not only are you looking for ways to make it profitable

    Apple Podcasts
    5
    Hayley372
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the actionable, easy-to-implement guidance and guest lineup.
Many cite improved client experiences and reduced admin after following episodes.
Audience notes that strategies are transferrable to any service-based business, not just photography.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

You're Sending Emails. Why Isn't Anyone Clicking?
Q: What was the biggest product development milestone for your app?
The realization that a multi-skill, multi-step behind-the-scenes system was needed to coordinate dozens of AI skills into a single coherent email output, which led to building an app rather than relying on separate tools.
You're Sending Emails. Why Isn't Anyone Clicking?
Q: What role do voice notes play in your writing process?
Voice notes became the core input for drafting emails; transcripts are refined into highly converting emails using targeted skills for each type of email, dramatically reducing writing time and preserving the speaker's voice.
How to Use Human Design for Better Business Storytelling with Breanna Owen
Q: Colie asks how to apply a designer's insights to organizing content, especially in an idea bank.
Breanna suggests layering a high-level view of Human Design notes with specific content ideas, using a table or Notion/airtable-like approach to map angles, gates, and the story's purpose to hit the right design-driven cue.
The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: What are you including inside your autoresponder?
I include sunrise session policies, an overview of why sunrise matters, and links to a blog post; I reinforce the policy across multiple touchpoints and remind clients of expectations.
The Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
Q: Alison, what CRM do you use?
I use Vizc(o) Tave, interchangeable terms, and I contrast it with Debsato for automation and film showcasing capabilities.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show speaks to photographers and creative service providers who want a profitable, scalable business built on solid client experiences and efficient systems. Across episodes, listeners get actionable guidance on automating the client journey, choosing and integrating CRMs, and streamlining workflows with tools like Dubsado, HoneyBook, Airtable, and related automation. Guests span photographers, marketing specialists, and systems experts who share real-world implementations, templates, and case studies that reduce admin time while preserving a personal touch. A notable throughline is balancing high-touch client care with automation to drive referrals, repeat bookings, and revenue—often with a strong emphasis on practical frameworks and ... more

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How many episodes of this podcast are there?

this podcast launched 4 years ago and published 356 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Taylor Cusick Hollman
2. Julie Fried
3. Holly Birch
4. Jess Hoffman
5. Megan Yelaney
6. David Enloe
7. Ania Ha
8. Xan Heller

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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