Beyond the Queue: Inside Customer Support
StonlyWelcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership. In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders. We hope you enjoy the show! For more in... more
| Publishes | Twice monthly | Episodes | 23 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
Listen to this Podcast
Latest Episodes
Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s been doing on this front at Handshake over the last 5... more
Mo McKibbin, Head of Customer Success at Moxion, explains the concept of high-velocity customer success and how the right mix of human-led and and digital-led processes can help CX teams offer a more personalized experience with fewer resources.
Neil Smith, Senior Director of Support at Iterable, shares how he’s built an effective, efficient, and inclusive interview process that helps him hire a lot of amazing people, fast.
Ben Gardner, Director of Support at Drift, shares his 5-step process for expanding support from a 9-5 model to a 24/7, “follow the sun” model.
Reviews
- The BEST CS podcast!
If you’re a CS leader or thinking about becoming one. This podcast is a must listen. Gems straight from the source. 💎
Apple Podcasts5Zen.ji
United States4 years ago - Absolute must listen!
As Customer Support and it’s best practices come to the forefront of conversations more often, it’s amazing to have such a great podcast to cover all the important topics we don’t talk enough about. Support is so subjective and emotional sometimes it’s so nice to hear what other experts in the field have to say! And Meredith makes it so engaging!
Apple Podcasts5Joj91United States4 years ago - A great podcast for support leaders
Meredith is an engaging interviewer who talks with interesting leaders in the customer support space. I’m always excited when a new episode drops. 👍
Apple Podcasts5mdale7United States4 years ago - Quite interesting!
Just finished listening to the latest episode — this is golden, thanks for doing this! Lots of things to learn.
Apple Podcasts5h7a8zzy2
Russia5 years ago - Must listen for all support leaders
Meredith has done an amazing job at engaging support leaders from across many forward thinking orgs. Together, they dive into best practices, hot topics, mindset, cultural values, etc. So much value packed into these episodes. Well done!
Apple Podcasts5JschmeisserUnited States5 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #227 |  France/Business/Management |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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this podcast launched 5 years ago and published 23 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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