Be Customer Led
Bill StaikosWe explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
| Publishes | Twice monthly | Episodes | 62 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Want to know why customers really stay loyal? It starts with psychology!
Meet Mark Levy, Head of Consumer Product and Customer Experience at Frontier Internet.
During today's conversation, Mark highlights how human behavior shapes customer interact... more
In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his latest book, "Mindshift", and... more
In today’s episode, Jean-Pierre Lacroix, President of SLD (Shikatani Lacroix Design), talks about the “blink factor,” a concept first discovered in 1993 with Pizza Hut. He explains how 40% of brand recognition comes from color and shape, and why emot... more
Today's episode features Nick Glimsdahl, a contact center strategist and podcast host, for a deep dive into the evolving role of AI in customer experience. Nick, recognized as one of ICMI's top 25 thought leaders of 2025 and author of "The Heart of S... more
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Reviews
- Episode 52
Just finished listening to episode 52. Loved the content! Ken verbalizes some thing that has been developing in my mind since grad school and I haven’t been able to put it into words. Understanding if you need to differentiate is almost as important as understanding how to differentiate. Some services and businesses need to just act in an efficient and beneficial manner to their clients and not worry about differentiation. This is what I’ve been trying to say for years now! Excellently done, and... more
Apple Podcasts5Adam Phenix
United States3 years ago - Highly recommend!
If you’re in the CX world, you need to tune in to Be Customer Led! Bill is an excellent host who leads really engaging and informative interviews with his guests. Value-packed conversations abound in these episodes - highly recommend checking it out!
Apple Podcasts5oliviabaker13United States3 years ago - Amazing Host and Great Topics!
This is the place to go if you want thoughts on leadership that making life better for your and your employees that you aren’t going to hear around the water cooler. Bill asks really thought provoking questions and gets great advice from guests. He helps you become a better leader and companies in a way that motivates you to make tomorrow better than today!
Apple Podcasts5AprilShprintzUnited States5 years ago - Incredible podcast!
This has been such an engaging and informative listen - I appreciated the varied perspectives brought to the table and the ways that concepts which can easily feel vague are made tangible and exciting. One of my favorites!
Apple Podcasts5DemingecUnited States5 years ago - Authentic dialogue
Loved the authenticity of the dialogue. The M&t speaker is very inspiring! I liked the diversity of the guests and getting to know them personally.
Apple Podcasts5Omega LordUnited States5 years ago
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Apple Podcasts | #189 |  New Zealand/Business/Management |
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Frequently Asked Questions About Be Customer Led
What is Be Customer Led about and what kind of topics does it cover?
This series focuses on the critical intersection of customer experience (CX) and employee experience (EX), examining how organizations cultivate leaders and cultures that prioritize customer centricity. Conversations feature experts from diverse industries, highlighting methodologies and strategies that companies use to enhance both customer interactions and employee engagement. Topics often explore innovative customer engagement practices, cultural shifts within organizations, and the impact of technology and leadership on service excellence. The discussions are likely to resonate with professionals looking to enhance their understanding of effective customer and employee relations, offering insights that are both practical and thought-pro... more
Where can I find podcast stats for Be Customer Led?
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How many listeners does Be Customer Led get?
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What are the audience demographics for Be Customer Led?
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How many subscribers and views does Be Customer Led have?
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Which podcasts are similar to Be Customer Led?
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How many episodes of Be Customer Led are there?
Be Customer Led launched 5 years ago and published 62 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Be Customer Led?
Recent guests on Be Customer Led include:
1. Mark Levy
2. Brian Solis
3. Jean-Pierre Lacroix
4. Nick Glimsdahl
5. Noam Fine
6. Ken Hughes
7. Martin Palamarz
8. Dr. Chitra Ranganathan
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.