Be Customer Led
Marbue BrownWe explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
| Publishes | Twice monthly | Episodes | 62 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagementMarketing | |||
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Latest Episodes
Trust is built one voice at a time, and every review tells a story that shapes better products. In a world where customer expectations move fast, listening deeply is no longer optional; it's a competitive edge!
In this conversation, we speak with Al... more
What should AI handle? And what should stay human? The questions that sit at the center of modern customer experience.
In continuation of the earlier discussion on AI-powered customer experience and leadership with Max Schwendner and Michael Clifton... more
A great customer experience is a combination of technology, empathy, and fast decision-making.
This episode of Be Customer Led features Max Schwendner and Mike Clifton, the co-CEOs of Alorica, a leading global business process outsourcing company sp... more
Life is full of memories, plans, and people we love. But many families are not prepared for difficult moments. This conversation shares how one idea turned pain into support for others!
In this episode, Emily Cisek talks about her journey to creatin... more
Recent Guests
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Reviews
- Episode 52
Just finished listening to episode 52. Loved the content! Ken verbalizes some thing that has been developing in my mind since grad school and I haven’t been able to put it into words. Understanding if you need to differentiate is almost as important as understanding how to differentiate. Some services and businesses need to just act in an efficient and beneficial manner to their clients and not worry about differentiation. This is what I’ve been trying to say for years now! Excellently done, and... more
Apple Podcasts5Adam Phenix
United States4 years ago - Highly recommend!
If you’re in the CX world, you need to tune in to Be Customer Led! Bill is an excellent host who leads really engaging and informative interviews with his guests. Value-packed conversations abound in these episodes - highly recommend checking it out!
Apple Podcasts5oliviabaker13United States4 years ago - Amazing Host and Great Topics!
This is the place to go if you want thoughts on leadership that making life better for your and your employees that you aren’t going to hear around the water cooler. Bill asks really thought provoking questions and gets great advice from guests. He helps you become a better leader and companies in a way that motivates you to make tomorrow better than today!
Apple Podcasts5AprilShprintzUnited States5 years ago - Incredible podcast!
This has been such an engaging and informative listen - I appreciated the varied perspectives brought to the table and the ways that concepts which can easily feel vague are made tangible and exciting. One of my favorites!
Apple Podcasts5DemingecUnited States5 years ago - Authentic dialogue
Loved the authenticity of the dialogue. The M&t speaker is very inspiring! I liked the diversity of the guests and getting to know them personally.
Apple Podcasts5Omega LordUnited States6 years ago
Listeners Say
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Frequently Asked Questions About Be Customer Led
What is Be Customer Led about and what kind of topics does it cover?
This show centers on customer experience (CX) and the employee experience (EX), with conversations that fuse human-centered leadership, AI enablement, and practical CX strategies across industries from finance to healthcare and government. Episodes often feature CX leaders, product and technology executives, and practitioners discussing how AI augments agents, improves CSAT, and scales customer operations, while also exploring organizational culture, training, knowledge management, and governance. A standout pattern is the emphasis on human-friendly AI, real-world use cases, and cross-industry lessons for building customer-led organizations. The format tends to blend strategic insight with actionable tactics—useful for listeners who want to... more
Where can I find podcast stats for Be Customer Led?
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How many listeners does Be Customer Led get?
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What are the audience demographics for Be Customer Led?
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How many subscribers and views does Be Customer Led have?
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Which podcasts are similar to Be Customer Led?
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How many episodes of Be Customer Led are there?
Be Customer Led launched 6 years ago and published 62 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Be Customer Led?
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What guests have appeared on Be Customer Led?
Recent guests on Be Customer Led include:
1. Alicia Skubick
2. Mike Clifton
3. Max Schwendner
4. Emily Cisek
5. Steve Hind
6. Tim Doyle
7. Alex Levin
8. Doug Kramon
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.