Be Customer Led
Marbue BrownWe explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
| Publishes | Monthly | Episodes | 62 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
Listen to this Podcast
Latest Episodes
What does it take to deliver world-class customer support in an AI-driven world?
In this episode, Mark McKercher, VP of Global Customer Support at Sovos, explores how B2B customer experience has evolved and what the future of support looks like. He... more
What happens when AI stops being a buzzword and starts changing how contact centers actually work?
Meet Jon Lunitz, the Chief Growth Officer at DATAMARK.
Jon talks about his career and how working on both the client and supplier sides helps him und... more
Art can change more than just a space. It can change lives!
In today's conversation, Christina Bailey, Chief Growth Officer at ArtLifting, talks about ArtLifting's mission, inspiring artist stories, and the challenges many people with disabilities f... more
Trust is built one voice at a time, and every review tells a story that shapes better products. In a world where customer expectations move fast, listening deeply is no longer optional; it's a competitive edge!
In this conversation, we speak with Al... more
Recent Guests
Host
Reviews
- Episode 52
Just finished listening to episode 52. Loved the content! Ken verbalizes some thing that has been developing in my mind since grad school and I haven’t been able to put it into words. Understanding if you need to differentiate is almost as important as understanding how to differentiate. Some services and businesses need to just act in an efficient and beneficial manner to their clients and not worry about differentiation. This is what I’ve been trying to say for years now! Excellently done, and... more
Apple Podcasts5Adam Phenix
United States4 years ago - Highly recommend!
If you’re in the CX world, you need to tune in to Be Customer Led! Bill is an excellent host who leads really engaging and informative interviews with his guests. Value-packed conversations abound in these episodes - highly recommend checking it out!
Apple Podcasts5oliviabaker13United States4 years ago - Amazing Host and Great Topics!
This is the place to go if you want thoughts on leadership that making life better for your and your employees that you aren’t going to hear around the water cooler. Bill asks really thought provoking questions and gets great advice from guests. He helps you become a better leader and companies in a way that motivates you to make tomorrow better than today!
Apple Podcasts5AprilShprintzUnited States6 years ago - Incredible podcast!
This has been such an engaging and informative listen - I appreciated the varied perspectives brought to the table and the ways that concepts which can easily feel vague are made tangible and exciting. One of my favorites!
Apple Podcasts5DemingecUnited States6 years ago - Authentic dialogue
Loved the authenticity of the dialogue. The M&t speaker is very inspiring! I liked the diversity of the guests and getting to know them personally.
Apple Podcasts5Omega LordUnited States6 years ago
Listeners Say
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Recent interactions between the hosts and their guests.
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Frequently Asked Questions About Be Customer Led
What is Be Customer Led about and what kind of topics does it cover?
The show consistently explores how customer experience and employee experience intersect, with a focus on leadership and culture that puts the customer at the center. Episodes frequently cover AI-enabled CX, practical governance and metrics, and how large brands—from tech platforms to financial services and public sector partners—design experiences that feel human, trustworthy, and scalable. A standout pattern is the use of real-world, field-tested practices—from AI augmentation for agents to humane estate planning platforms and community-focused bank branches—delivering actionable takeaways for brands aiming to delight customers and empower employees. The format often features CEO-level or CX/EX leaders sharing frameworks, with concrete ex... more
Where can I find podcast stats for Be Customer Led?
Rephonic provides a wide range of podcast stats for Be Customer Led. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Be Customer Led and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Be Customer Led get?
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What are the audience demographics for Be Customer Led?
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How many subscribers and views does Be Customer Led have?
To see how many followers or subscribers Be Customer Led has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Be Customer Led?
These podcasts share a similar audience with Be Customer Led:
1. Pivot
How many episodes of Be Customer Led are there?
Be Customer Led launched 6 years ago and published 62 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Be Customer Led?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Be Customer Led?
Rephonic pulls ratings and reviews for Be Customer Led from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Be Customer Led?
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What guests have appeared on Be Customer Led?
Recent guests on Be Customer Led include:
1. Jon Lunitz
2. Christina Bailey
3. Alicia Skubick
4. Mike Clifton
5. Max Schwendner
6. Emily Cisek
7. Steve Hind
8. Tim Doyle
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.