Be Customer Led
Bill StaikosWe explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
| Publishes | Weekly | Episodes | 62 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingManagementBusiness | |||
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Latest Episodes
This discussion explores the perspectives of Casey Denby, VP of Strategic Accounts & Partnerships at Zenarate, on customer experience excellence and the strategic use of AI.
Casey explains that Zenarate is a leading frontline simulation and coaching... more
This conversation explores the career journey of Brad Shaw, CEO of Livepro, and his views on knowledge management in the age of AI.
Brad explains why AI needs accurate, well-managed information to produce reliable answers. He highlights the risks o... more
In this talk, Matt Bruno, Chief Revenue Officer at Laivly, explains how Laivly grew during the pandemic and how its AI tools make customer service agents' work easier and more effective.
Matt discusses why AI projects in contact centers often bring ... more
Today's episode features Gregorio Uglioni, Associate Partner at Forward, board member of the Customer Experience Professionals Association, and founder and host of the CX Goalkeeper podcast.
During today's conversation, Gregorio reflects on his ear... more
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Reviews
- Episode 52
Just finished listening to episode 52. Loved the content! Ken verbalizes some thing that has been developing in my mind since grad school and I haven’t been able to put it into words. Understanding if you need to differentiate is almost as important as understanding how to differentiate. Some services and businesses need to just act in an efficient and beneficial manner to their clients and not worry about differentiation. This is what I’ve been trying to say for years now! Excellently done, and... more
Apple Podcasts5Adam Phenix
United States3 years ago - Highly recommend!
If you’re in the CX world, you need to tune in to Be Customer Led! Bill is an excellent host who leads really engaging and informative interviews with his guests. Value-packed conversations abound in these episodes - highly recommend checking it out!
Apple Podcasts5oliviabaker13United States3 years ago - Amazing Host and Great Topics!
This is the place to go if you want thoughts on leadership that making life better for your and your employees that you aren’t going to hear around the water cooler. Bill asks really thought provoking questions and gets great advice from guests. He helps you become a better leader and companies in a way that motivates you to make tomorrow better than today!
Apple Podcasts5AprilShprintzUnited States5 years ago - Incredible podcast!
This has been such an engaging and informative listen - I appreciated the varied perspectives brought to the table and the ways that concepts which can easily feel vague are made tangible and exciting. One of my favorites!
Apple Podcasts5DemingecUnited States5 years ago - Authentic dialogue
Loved the authenticity of the dialogue. The M&t speaker is very inspiring! I liked the diversity of the guests and getting to know them personally.
Apple Podcasts5Omega LordUnited States5 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #102 |  Brazil/Business/Management |
Apple Podcasts | #141 |  Finland/Business/Management |
Apple Podcasts | #220 |  Denmark/Business/Management |
Talking Points
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Audience Metrics
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Frequently Asked Questions About Be Customer Led
What is Be Customer Led about and what kind of topics does it cover?
Focusing primarily on Customer Experience (CX) and Employee Experience (EX), this show examines critical themes surrounding the ways organizations create authentic and effective customer-centric cultures. Marching through topics like emotional branding, customer journey management, and the impact of technologies such as AI on customer interactions, episodes feature conversations with industry leaders who share actionable insights and innovative strategies for elevating customer relationships. A noteworthy aspect of the content is the emphasis on psychological principles that govern customer behavior, offering a blend of both theoretical and practical perspectives aimed at fostering greater customer satisfaction and loyalty.
Moreover, the s... more
Where can I find podcast stats for Be Customer Led?
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How many listeners does Be Customer Led get?
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How many subscribers and views does Be Customer Led have?
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Which podcasts are similar to Be Customer Led?
These podcasts share a similar audience with Be Customer Led:
1. Customer Experience Patterns Podcast
2. Pivot
3. Freakonomics Radio
How many episodes of Be Customer Led are there?
Be Customer Led launched 5 years ago and published 62 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Be Customer Led?
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What guests have appeared on Be Customer Led?
Recent guests on Be Customer Led include:
1. Brad Shaw
2. Matt Bruno
3. Mark Levy
4. Brian Solis
5. Jean-Pierre Lacroix
6. Nick Glimsdahl
7. Noam Fine
8. Ken Hughes
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.