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What Just Happened? A Polpeo Podcast

Kate Hartley & Tamara Littleton
Greenpeace
Lego
Disney
Marks & Spencer
Anthropic
Brewdog
Boeing
Lululemon
Southampton Football Club
Spygate
Crowdstrike
Luis Rubiales
Jenni Hermoso
Shell
Climate Change
Del Monte
Donald Trump
Tilray
Middlesbrough Football Club
Don't Say Gay Bill

The podcast that looks at the biggest brand crises of our time.

PublishesTwice monthlyEpisodes28Founded2 years ago
Number of ListenersCategories
ManagementMarketingBusiness

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Artwork for What Just Happened? A Polpeo Podcast

Latest Episodes

What happens when employees turn a company’s own communication channels against it? How should organisations handle redundancies in an era where every meeting can be recorded, every internal message can be leaked and every disgruntled employee has a ... more

Ahead of the recent Championship playoff final, with the winners promoted to the Premier League and also set to benefit to the tune of £200 million, Southampton admitted to spying on Middlesbrough’s training sessions in an attempt to gain a competiti... more

What makes an apology believable? And what turns an apology into a crisis of its own? In this episode of What Just Happened?, Kate Hartley and Tamara Littleton revisit themes from their conversation with crisis communications expert Abby Mangold, exp... more

In July 2024, a faulty software update to cybersecurity firm CrowdStrike’s Falcon platform caused around 8.5 million Windows devices to crash. The incident disrupted airlines, hospitals, banks, broadcasters and public services, with the UK economy al... more

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Recent Guests

Kristin Ingraham
Managing Partner, US and Global Head of Social Media at Clarity; founding member of Clarity Global Crisis Council; AI native digital marketing advisor and crisis communications consultant
Clarity
Episode: The CrowdStrike Outage
Dirk Singer
Aviation expert and climate tech advisor
Simply Flying (Chief Sustainability Officer)
Episode: Boeing: Too Big to Fail?
Abby Mangold
Co-founder of Mangold Consultancy, media training and crisis communications expert
Mangold Consultancy
Episode: My CEO Did WHAT?!
Jonathan Hemus
Founder and CEO of Insignia, crisis management consultant
Insignia
Episode: The M&S Cyber Attack
Marshall Manson
Chief Executive Officer of Fleishman-Hillard UK, crisis expert
Fleishman-Hillard UK
Episode: Del Monte Deaths
Rich Miles
Founder of the Diversity Standards Collective
Diversity Standards Collective
Episode: Disney “Don’t Say Gay”
Sara Collinge
PR consultant and creative director, founder of Most Contentious
Most Contentious
Episode: Everything is NOT Awesome: Greenpeace v LEGO
Emma Woolcott
Partner at Mishcon de Reya, Head of the Reputation Protection and Crisis Management Group
Mishcon de Reya
Episode: Spanish Football on Trial: Sexual Assault at the World Cup

Hosts

Kate Hartley
Host of What Just Happened? A Polpeo Podcast
Tamara Littleton
Host of What Just Happened? A Polpeo Podcast

Chart Rankings

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Talking Points

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Spanish Football on Trial: Sexual Assault at the World Cup
Q: What is the core legal issue in the Rubiales case and how does it affect organizations?
The core issue is whether the kiss constituted a non-consensual sexual act, which public and legal scrutiny revealed as a clear breach of consent and a misuse of power in the workplace. This, in turn, pushes organizations to strengthen policies on consent, leadership conduct, and the mechanisms for reporting and addressing misconduct.
The M&S Cyber Attack
Q: So welcome, Jonathan, and I'm going to jump straight in if that's okay. How important was M&S reputation ahead of the crisis in determining how people responded to the attack?
Jonathan explains that reputation is incredibly important; a strong prior reputation can help crisis response by aligning expectations and maintaining trust, while a weak or mismatched reputation can magnify damage. He emphasizes that leadership should leverage a positive reputation to reinforce credible, compassionate communication and to guide audience-specific messaging.
Boeing: Too Big to Fail?
Q: What should other aviation companies learn from Boeing's experience about culture and safety?
The host summarizes that safety must be the non-negotiable core, whistleblowers must be protected, and safety reporting should report to engineers rather than profit-driven units to prevent safety being treated as a cost.
Boeing: Too Big to Fail?
Q: Was this a crisis for Boeing, or was it simply too big to fail?
Dirk suggests it was both: a genuine crisis with multiple fatal incidents and regulatory scrutiny, while Boeing's sheer size and economic importance created a perception that the system would bail them out, even as accountability remained necessary.
Everything is NOT Awesome: Greenpeace v LEGO
Q: Is there stuff that other activist groups can learn from this campaign in terms of changing public opinion?
She emphasizes smart use of social media, high-quality creative assets like the film, and a careful balance that pressures the brand without exploiting its young audience, showing how to channel activism effectively while protecting vulnerable stakeholders.

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Frequently Asked Questions About What Just Happened? A Polpeo Podcast

What is What Just Happened? A Polpeo Podcast about and what kind of topics does it cover?

This show focuses on the biggest brand crises and how organizations navigate them, with a sharp emphasis on crisis governance, communications strategy, and accountability. Across episodes, listeners hear episode-long case studies—from high-stakes outages and leadership missteps to activist campaigns and regulatory scrutiny—paired with actionable takeaways for reputational risk management, stakeholder alignment, and crisis response. A recurring strength is translating complex crises into practical lessons for boards, executives, and communications teams, often featuring expert guests who illuminate governance, legal, and strategic angles. The format tends to blend real-world incident narratives with thoughtful analysis of how values, culture... more

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1. When It Hits the Fan
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What Just Happened? A Polpeo Podcast launched 2 years ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on What Just Happened? A Polpeo Podcast?

Recent guests on What Just Happened? A Polpeo Podcast include:

1. Kristin Ingraham
2. Dirk Singer
3. Abby Mangold
4. Jonathan Hemus
5. Marshall Manson
6. Rich Miles
7. Sara Collinge
8. Emma Woolcott

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