Questions for now - Compelling perspectives on digital CX
TELUS DigitalListen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
| Publishes | Monthly | Episodes | 69 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementTechnologyBusiness | |||
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Latest Episodes
On this episode, we look at where enterprise CX AI actually stands in 2026 — and why deployment and performance are not the same thing.
The Enterprise CX AI: 2026 Global Survey, conducted by Ryan Strategic Advisory and commissioned by TELUS Digital,... more
On this episode, we explore what rigorous AI safety testing looks like for customer-facing AI — and why most deployments carry more risk than the teams running them expect.
Testing AI before launch is standard practice. But one-time manual testing t... more
On this episode, we explore AI orchestration in contact centers — and what CX leaders need to know to move from digitized chaos to operational clarity.
Most brands have implemented AI in their customer experience operations to some degree. But when ... more
On this episode, we explore how realistic voice simulations are accelerating agent readiness — and what CX leaders need to know to implement AI training at scale.
Generative AI and voice simulation technology are fundamentally transforming how organ... more
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- Well worth a listen.
This is a great podcast for any company trying to build an effective cx department.
Apple Podcasts5Tara Breatnach
Ireland9 years ago - Insightful and informative interview
Really enjoyed the interview with John from Nest
Apple Podcasts5Daithi MIreland9 years ago
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Frequently Asked Questions About Questions for now
What is Questions for now about and what kind of topics does it cover?
Listeners are treated to thoughtful discussions at the intersection of customer experience, AI, and digital transformation. Episodes tend to surface practical frameworks for aligning CX with business outcomes, exploring AI-enabled orchestration, agent training, data governance, and revenue-driving CX partnerships. Notable threads include the push to unify disparate CX data and processes, the emphasis on human-centric agent experiences, and the role of governance and compliance in deploying AI at scale. The show frequently features senior practitioners from TELUS Digital and guest experts from enterprise markets, academia, and CX technology vendors, delivering actionable insights for leaders aiming to improve customer outcomes while measurin... more
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How many episodes of Questions for now are there?
Questions for now launched 9 years ago and published 69 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Questions for now?
Recent guests on Questions for now include:
1. Erin Walker
2. Peter Ryan
3. Bret Kinsella
4. Nuri Gocay
5. Abby Spahich
6. Mitch Lieberman
7. Jack Piunti
8. Robin Jakobsen
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.