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Questions for now - Compelling perspectives on digital CX

TELUS Digital

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

PublishesTwice monthlyEpisodes69Founded8 years ago
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ManagementTechnologyBusiness

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Latest Episodes

On this episode, we explore the hidden cost of overlooking agent experience — and how it impacts your customers.

Your contact center agents handle hundreds of customer interactions every week, from routine questions to complex issues. When your agen... more

On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026.

We've compiled the most important questions ... more

On this episode, we explore why customer experience (CX) leaders need to be aware of developments in AI compliance in 2026 — and why a “light touch” approach puts your CX at risk.

The era of voluntary AI oversight is over. Binding regulations are no... more

On this episode, we explore what it takes to shift from vendor to strategic partner — and why good metrics alone don't guarantee renewals.

The difference between vendors who survive consolidation and those who don't isn't performance — it's relation... more

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Reviews

4.8 out of 5 stars from 34 ratings
  • Well worth a listen.

    This is a great podcast for any company trying to build an effective cx department.

    Apple Podcasts
    5
    Tara Breatnach
    Ireland8 years ago
  • Insightful and informative interview

    Really enjoyed the interview with John from Nest

    Apple Podcasts
    5
    Daithi M
    Ireland8 years ago

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1. Prof G Markets

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Questions for now launched 8 years ago and published 69 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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