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Artwork for VHMA Manager to Manager
Team Dynamics
Veterinary Practice Management
Veterinary Practices
Leadership
Self-Awareness
Veterinary Management
Veterinary Medicine
Patient Care
Emotional Intelligence
Compassion Management
Coworker To Manager Transition
Communication
Veterinary Humanitarian Work
Client Care
Goal Setting
Team Building Activities
Veterinary Communication
Interior Design
Marketing
Client Experience

For over 30 years, the Veterinary Hospital Managers Assn has worked to offer support and education for those who manage veterinary practices. The VHMA M2M podcast series is designed to tackle timely situations that are universal in practice. Listen for this month's advice from experts in the trenches.

PublishesMonthlyEpisodes84Founded6 years ago
Number of ListenersCategories
ManagementBusinessMarketing

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Artwork for VHMA Manager to Manager

Latest Episodes

I am really excited to have Karen Hart, CVPM, CCFP, on the podcast. Karen is the Director of Hospital Operations at the Burlington Emergency and Veterinary Specialists (BEVS) and is an MIT-trained engineer turned veterinary practice manager. Leading ... more

In this episode of the show, I am happy to bring on Bethany Bankovich, CVPM, CVT, MHRM, CCFP, Hospital Administrator at Neffsville Veterinary Clinic. We tall about how to be playful and engaging on social media without undermining your practice's cre... more

I am really excited to welcome Carol Hurst, LVT CVPM, of Encore Vet Group to the podcast for this episode! Carol is the kind of person who brings twenty years of hands-on experience and a true passion for growing people and culture. We spend this ep... more

I am joined not by one but by two guests this week - both from Everhart Veterinary Medicine. Kristy Ballwanz, Practice Manager of the Cross Keys location, and Niki Abendschoen, Director of Marketing and I.T., come on to the show to talk about how the... more

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Recent Guests

Bethany Bankovich
Hospital administrator of Neffsville Veterinary Clinic; CVPM, MHRM, CVT, CCFP
Neffsville Veterinary Clinic
Episode: Playful Without the Pitfalls: How to Have Fun on Social Media
Carol Hurst
CSR-focused leader; national speaker and author on leadership and client service in veterinary medicine
Independent consultant/leader in veterinary CSR training
Episode: Developing the Ultimate Customer Service Rep
Niki Abendschoen
Director of Marketing and IT at Everhart Veterinary Medicine
Everhart Veterinary Medicine
Episode: Digital Recruiting: Mastering Hiring Through Social Media and Your Website
Kristy Ballwanz
Manager of Everhart Cross Keys, RVT CVPM
Everhart Veterinary Medicine
Episode: Digital Recruiting: Mastering Hiring Through Social Media and Your Website
Michelle Gienger
Practice manager with extensive HR background and veterinary experience
Village Veterinary Hospital
Episode: Feedback Without Friction: Mastering Employee Surveys
Talia Lucernoni
Regional Manager for Vetcor's clinics across Central and Northern Florida
Vetcor
Episode: Phase and Tier Training for New and Existing Employees
Tori Lauro
CVPM, Hospital Manager at Bayview Animal Hospital
Bayview Animal Hospital
Episode: Leading with Empathy
Melissa Stedman
CVPM, Manager of Brandywine Valley Veterinary Hospital
Brandywine Valley Veterinary Hospital, Cotesville, Pennsylvania
Episode: Unique Ideas for Care Despite Rising Veterinary Costs
Heidi Traylor
CVPM, PHR. Guest discussing PIMS selection and implementation
Covina Animal Hospital
Episode: Successful PIMS Selection and Implementation

Host

Jill Brecklin
Host of Manager to Manager.

Reviews

4.8 out of 5 stars from 22 ratings
  • Great listen

    These podcasts are excellent for a new manager and great refreshers for the experienced PM. The content is relevant and helpful. Keep them coming!

    Apple Podcasts
    5
    mishaht3
    United States5 years ago
  • Much needed podcast in the industry!

    As soon as I saw Debbie Hill was hosting, I knew it would be great and it was.

    Apple Podcasts
    5
    Kellie O.
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Content is seen as a valuable refresh for both new and experienced practice managers.
Listeners praise practical, manager-focused content that's relevant for onboarding and leadership.
Guest-host dynamics are noted as strong when Debbie Hill hosts.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Feedback Without Friction: Mastering Employee Surveys
Q: What types of material have you gathered from surveys and polls?
She describes starting with simple, easily answerable questions to prove even anonymous feedback can be useful, then expanding to more open-ended prompts and using live polls in staff meetings to gather immediate reactions.
Coaching Up and Coaching Out
Q: What happens when someone isn't a good fit even after coaching?
If someone doesn't align with core values and capacity, we have hard conversations and may part ways; this is done with care to protect morale and is framed as a prudent long-term decision for the team.
Coaching Up and Coaching Out
Q: How do you implement these coaching practices day-to-day?
We use quarterly one-on-one check-ins, a People Analyzer for each staff member, and a structured 30/60/90-day program to monitor progress, with open communication and transparency guiding every step.
Coaching Up and Coaching Out
Q: What motivated you to adopt coaching up or coaching out in your three-location hospital?
The shared client and employee base across locations required consistent leadership; we adopted Traction and EOS to set clear expectations and use core values as a unifying standard, which helped us identify when it's a people issue versus a process issue.
Successful PIMS Selection and Implementation
Q: What was your timeline from decision to going live?
The overall timeline was about a year to complete demos and selection, followed by roughly six months to prepare, train, and transfer data before going live, with gradual post-launch support.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About VHMA Manager to Manager

What is VHMA Manager to Manager about and what kind of topics does it cover?

The show centers on veterinary practice management, exploring people operations, onboarding, cost management, and leadership with a practical, practitioner-focused lens. Episodes commonly feature hospital administrators, CVPMs, and department leaders discussing real-world challenges—from recruiting and onboarding top talent to implementing PIMS, improving client service, and driving operational efficiency. A notable strength is its emphasis on actionable tactics, backed by concrete anecdotes and sponsor-supported insights, making it a reliable resource for managers seeking tangible frameworks and prevention-first leadership in veterinary settings.

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Which podcasts are similar to VHMA Manager to Manager?

These podcasts share a similar audience with VHMA Manager to Manager:

1. VHMA VetBusiness
2. The Uncharted Veterinary Podcast
3. Park Predators
4. Criminal
5. The Moth

How many episodes of VHMA Manager to Manager are there?

VHMA Manager to Manager launched 6 years ago and published 84 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on VHMA Manager to Manager?

Recent guests on VHMA Manager to Manager include:

1. Bethany Bankovich
2. Carol Hurst
3. Niki Abendschoen
4. Kristy Ballwanz
5. Michelle Gienger
6. Talia Lucernoni
7. Tori Lauro
8. Melissa Stedman

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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