
Hilary Corna, former Toyota executive and process expert, empowers service-based businesses to streamline operations and scale with clarity using the PDCA methodology. Unprofessional is a community-driven podcast for bold leaders seeking actionable strategies, fresh perspectives, and the tools to build streamlined, impactful businesses with purpose.
| Publishes | Twice monthly | Episodes | 160 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||

In this solo episode, Hilary Corna shares five operational trends she is seeing as organizations return from summer and prepare for Q4. She explains why teams often come back to too many competing priorities, how unresolved process issues begin to lo... more
In this special mashup episode, Hilary Corna brings together some of the strongest moments from the podcast so far in 2026. The episode highlights key themes around proactive leadership, continuous improvement, operational maturity, and the hidden wa... more
In this episode, Hilary sits down with Meghan Freed, CEO of FreedMarcroft, a Connecticut-based family and divorce law firm. They discuss the myth that entrepreneurship creates instant freedom, why employees should not be expected to “think like owner... more
In this solo episode, Hilary Corna shares the personal story behind her passion for Japanese culture, process improvement, and Toyota. She reflects on how childhood curiosity, studying Japanese, taking a leap to work abroad, and eventually joining To... more
I came to this podcast as an Operations Director in freight shipping, looking for more than just inspiration. What I found was a practical framework I could immediately apply to my work. Hilary's deep dives into PDCA are unlike anything else out there. She doesn't just explain the process — she builds your thinking around it, step by step, in a way that actually sticks.
Awesome tools to get your business in the right track!! Finally found the solution I was looking for. Don’t miss an episode
Hilary is a wealth of knowledge!!! I have gotten the pleasure of working with her recently and I have learned so much in a short amount of time. She is so wonderful and her content is just as amazing. The work she puts in speaks for itself.
What I love about the Unprofessional podcast is how digestible the information is. Everything is so actionable and easy to follow. It really helped me understand that my frustrations with process development were so real and so easy to fix!
Hillary shares her expertise in a thorough and digestible manner. The methodology is truly remarkable once you internalize it.
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The show centers on turning process improvement into everyday practice for service-based businesses, built around PDCA, Kaizen, and systems thinking. Episodes critique superficial “improvement” theater and emphasize leadership accountability, psychological safety, and durable, scalable operations. A steady stream of actionable frameworks, real-world client anecdotes, and a hands-on path through programs like The Ops Edge Academy distinguish the show, with a clear emphasis on practical implementation over theory and a strong promotional cadence for training offerings. Listeners are likely operations leaders, founders, and managers seeking faster Go-Lives, standardized workflows, and measurable revenue impact through disciplined process desig... more
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Unprofessional launched 6 years ago and published 160 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Unprofessional include:
1. Meghan Freed
2. Bill Tyndall
3. Borzou Azabdaftari
4. Ryan Fortner
5. Jon MacDonald
6. Jim Manley
7. Steve Niehoff
8. Andy Bailey
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