Trust Me, I'm a CSM
William Belcher & Valerio BianconiTrust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
| Publishes | Monthly | Episodes | 19 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Categories | CareersBusinessManagement | ||||
Listen to this Podcast
Latest Episodes
Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
Hosts Valerio and William are joined by Ty Friend to discuss value and value engineering, a relatively new concept in the world of SaaS and emerging technology. We cover questions such as: Is value subjective? Is engineering value an art or a science... more
Our guest this time around is Rebecca Wilde who has over six years in client-facing and Customer Success roles. Almost every CSM has their own take on QBRs, and we address some of the most common misconceptions in this episode, answering questions su... more
Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as:
- Why do you need a Customer Success Platform?
- When is the right time for companies to start thi... more
Reviews
- Love the insight into the CSM world
This is a great introduction to how CSMs play a critical part in a growing organization. As a security engineer I’m always trying to find the line which separates my duties from the CSM. I think this podcast Segways into some very interested topics that I see on a day to day basis and how to evolve the next step processes in the business.
Apple Podcasts5Elchinophil
United States4 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #165 |  Ireland/Business/Careers |
Apple Podcasts | #191 |  Israel/Business/Careers |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Trust Me, I'm a CSM launched 4 years ago and published 19 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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