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Artwork for The Watson Weekly: eCommerce Strategy & News

The Watson Weekly: eCommerce Strategy & News

Watson Weekly
Ecommerce
Amazon
Shopify
Walmart
Openai
Venture Capital
UPS
Klaviyo
Paypal
Bigcommerce
Target
Tmoo
Artificial Intelligence
B2B Commerce
Salesforce
Retail
Shein
Nike
Consumer Behavior
Stripe

Stop reading the headlines and start understanding the frameworks. The Watson Weekly is the premier resource for eCommerce executives, delivering sharp, independent strategy on the industry's most critical developments. Join 20-year veteran Rick Watson as he cuts through the noise to help you understand not just what is happening, but why it matters to your business. Broadcasting three times a wee... more

PublishesDailyEpisodes280Founded5 years ago
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TechnologyManagementBusiness

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Artwork for The Watson Weekly: eCommerce Strategy & News

Latest Episodes

Three retail moves worth talking about this week.

Amazon is retiring the Rufus name. The shopping chatbot has hit roughly 300M users since its 2024 beta, but Amazon is folding the whole thing into Alexa and calling it "Alexa for shopping." We get in... more

Logicbroker brought back Connected Commerce this year, set up outside Central Park, because the conversations the team has been having with customers couldn't wait for the usual conference cycle. The pace of change forced the issue.

Rick Watson had ... more

Rick Watson talks with Alan Gaffney (CEO, Townchest), Nick Boetcher (Avalara), and Justin Samakow (Mirakl) about what breaks when a marketplace scales.

Townchest runs a "shopping for good" program where schools partner with manufacturers to fund the... more

Shopify posted its strongest quarter in four years and the stock fell 7%. Rick walks through why Wall Street wasn't impressed, what the LVMH signing actually means for the "Shopify is only for startups" narrative, and the credit-loss line item that's... more

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Recent Guests

Lindsay Althouse
Director of Business Systems and Delivery at Johnstone Supply
Johnstone Supply
Episode: When Your Customer Is on a Roof: B2B UX in the Real World
Lee Trotter
Digital strategy for Data Realm
Data Realm
Episode: When Your Customer Is on a Roof: B2B UX in the Real World
Katie Omstead
President of Lo & Sons
Lo & Sons
Episode: How Lo & Sons Cut Product Development From 2 Years to 9 Months
Sonal Gandhi
Chief Content Officer at The Lead
The Lead
Episode: How Lo & Sons Cut Product Development From 2 Years to 9 Months
Jason Goldberg
Episode: Remembering Jon Panella: The Connector Who Made Commerce Human
Dave Finnegan
Ambassador for NRF councils; former CIO/CMO leadership, Build-A-Bear, Orvis
Private equity / NRF councils
Episode: Ads in ChatGPT? AI Agents Buying for You? Three Retail Leaders Debate Agentic Commerce
Gina Lombardo
VP of Digital at Retrofête (luxury fashion brand)
Retrofête
Episode: Ads in ChatGPT? AI Agents Buying for You? Three Retail Leaders Debate Agentic Commerce
Chris Silver
CTO of JustFood for Dogs
JustFood for Dogs
Episode: Ads in ChatGPT? AI Agents Buying for You? Three Retail Leaders Debate Agentic Commerce
Nick Kaplan
Fashion expert guest on the episode
Independent fashion/retail commentator
Episode: Apple at 50, Amazon's Robot Bet, and How Allbirds Burned $4B

Host

Rick Watson
CEO and founder of RMW Commerce Consulting and host of The Watson Weekly Podcast

Reviews

4.9 out of 5 stars from 56 ratings
  • Clever and informative

    I just found this podcast. As a former retail merchant I find this detail on E-commerce to be both informative and entertaining. Great perspective on e-commerce across sectors.

    Apple Podcasts
    5
    modhutch
    United States2 years ago
  • Amazing

    It was the best

    Apple Podcasts
    5
    John McD.
    United States3 years ago
  • Love this, thank you for your work

    Super condensed, deep ecoomerce insights

    Apple Podcasts
    5
    MontingL
    Canada3 years ago
  • One of the best podcasts out there if you’re in the eCom space.

    If you’re in the eCom space, this podcast needs to become part of your weekly routine. Absolutely love the depth of insights from Rick.

    Apple Podcasts
    5
    Supply Chain Pros
    Canada3 years ago
  • A Great Way to Keep Up in eCommerce

    I listen first thing every Monday to get the best updates on eCommerce. The industry is fast moving and always changing, I count on Rick to pull out the most important items I need to know every week. Keeping up with him on LinkedIn furthers the great analysis.

    Apple Podcasts
    5
    omahadave1234
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Clever and informative—great perspective on e-commerce across sectors.
Listeners praise the host's ability to synthesize rapid industry changes and deliver practical takeaways.
Engaging with great insight and concise format for busy professionals.
Best ECommerce Podcast with concise, actionable insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Ads in ChatGPT? AI Agents Buying for You? Three Retail Leaders Debate Agentic Commerce
Q: Is this a big existential shift for retailers or a nothing-burger?
The panelists acknowledge it could be existential for those who ignore agentic discovery, but at minimum it will redefine how data is structured and how brands engage with customers in AI-enabled journeys.
How Lo & Sons Cut Product Development From 2 Years to 9 Months
Q: What questions should founders ask themselves when deciding where to apply AI?
Founders should consider where AI adds tangible speed and accuracy—ideation, concept-testing, content creation, and supply-chain decisions—while ensuring human oversight to maintain manufacturability and brand integrity.
How Lo & Sons Cut Product Development From 2 Years to 9 Months
Q: Can you talk about the founding story of Lo & Sons?
Helen Lo identified a gap between function and style in travel bags, started the company with her sons in 2010, and built a brand centered on solving customer problems, close customer connection, and relentless quality.
The AI Double Standard — Why Brands Fear AI Mistakes More Than Human Ones
Q: You're kind of in the business of connecting dots to build reactive technology. Where do you see the puck headed for AI-driven support?
The pattern is a constant push toward reducing uncertainty for shoppers, with AI taking on more front-line work while humans focus on orchestration and governance, which should ultimately improve speed, accuracy, and customer trust.
The Death of the Subscription Box & The Rise of Membership
Q: How do you establish credibility in your brand?
By sending boxes to YouTubers and tracking organic video presence; they focus on genuine customer experiences to build credibility over time.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A sharp, concise show focused on eCommerce strategy, marketplaces, and logistics, regularly pairing quick analytic deep dives with high-profile interviews and timely debates. Episodes consistently cover earnings signals, platform shifts, AI implications, and supply chain dynamics, with a recurring emphasis on practical implications for executives and operators. A standout feature is the mix of data-driven analysis and candid conversations with industry leaders, plus spirited Fridays that tackle controversial topics head-on. The format and guest mix make it valuable for listeners who want actionable insights in under 15 minutes and want access to C‑suite and tech perspective on current trends.

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These podcasts share a similar audience with this podcast:

1. The Daily
2. Fresh Air
3. Pivot
4. Pod Save America
5. Odd Lots

How many episodes of this podcast are there?

this podcast launched 5 years ago and published 280 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Lindsay Althouse
2. Lee Trotter
3. Katie Omstead
4. Sonal Gandhi
5. Jason Goldberg
6. Dave Finnegan
7. Gina Lombardo
8. Chris Silver

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