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Artwork for The Watson Weekly: eCommerce Strategy & News

The Watson Weekly: eCommerce Strategy & News

Watson Weekly
Amazon
Ecommerce
Shopify
Walmart
Openai
Venture Capital
UPS
Target
Klaviyo
Paypal
Bigcommerce
Artificial Intelligence
Salesforce
Tmoo
Google
Stripe
Shein
B2B Commerce
Anthropic
Tiktok

Stop reading the headlines and start understanding the frameworks. The Watson Weekly is the premier resource for eCommerce executives, delivering sharp, independent strategy on the industry's most critical developments. Join 20-year veteran Rick Watson as he cuts through the noise to help you understand not just what is happening, but why it matters to your business. Broadcasting three times a wee... more

PublishesDailyEpisodes300Founded5 years ago
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Artwork for The Watson Weekly: eCommerce Strategy & News

Latest Episodes

CRM is heading for the same automation wave that erased the ad operations team fifteen years ago — and brand marketers aren't ready. Eric Miao of Attentive explains what survives, why most companies don't really have a brand, and why earned media is ... more

Most enterprise AI strategy looks the same on a slide: pillars, a center of excellence, a list of pilots. Chandhu Nair has to turn that picture into shipped product across more than 1,700 stores.

As SVP of Store Technology, AI, Data and Innovation a... more

It's the model, stupid. OpenAI just had its worst run of news in months, and Rick Watson thinks the fix is simpler than anyone inside OpenAI wants to admit.

This week Rick and Jessica Lesesky work through three stories about platforms and owners dec... more

Retailers quietly deduct three to five percent of a brand's invoice for compliance mistakes that have nothing to do with the product itself: a label an inch out of place, a carton that breaks the routing guide, a shipping notice the retailer's scanne... more

Key Facts

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Recent Guests

Eric Miao
Chief Strategy Officer at Attentive
Attentive
Episode: Attentive's Eric Miao: CRM Is About to Lose Its Ad-Ops Moment
Chandhu Nair
Senior Vice President of Store Technology, AI, Data and Innovation at Lowe's
Lowe's
Episode: Inside Lowe's AI Portfolio: Shop, Sell, Work
Ellie Smith
Co-founder and CEO of RetailReady
RetailReady
Episode: The $40 Billion Retail Tax Nobody Sends You a Bill For
Art Nimbley
IT Director for Pierre Fabre USA
Pierre Fabre USA
Episode: The $40 Billion Retail Tax Nobody Sends You a Bill For
Isaac Newton
Co-founder and head of sales at Pattern (Domain)
Pattern, Domain
Episode: The Different Storefront Is Dead: Shopify Design at the Enterprise
Elara Verret
CDCO at Reitmans Canada
Reitmans Canada
Episode: The Big Green Bag Of Promise: Unified Commerce Is a Data Strategy First
Max Rolon
CTO of Domaine; Shopify services partner
Domaine
Episode: The Big Green Bag Of Promise: Unified Commerce Is a Data Strategy First
Lara Verrett
Chief Digital and Customer Officer at Reitmans
Reitmans
Episode: The Real Enterprise Shopify Math Isn't Cost. It's Opportunity Cost
Renee Lips Halverson
Chief Marketing Officer at Marine Layer
Marine Layer
Episode: The Real Enterprise Shopify Math Isn't Cost. It's Opportunity Cost

Hosts

Rick Watson
Host of The Watson Weekly
Jessica Lesesky
Co-host

Reviews

4.9 out of 5 stars from 57 ratings
  • Clever and informative

    I just found this podcast. As a former retail merchant I find this detail on E-commerce to be both informative and entertaining. Great perspective on e-commerce across sectors.

    Apple Podcasts
    5
    modhutch
    United States2 years ago
  • Amazing

    It was the best

    Apple Podcasts
    5
    John McD.
    United States3 years ago
  • Love this, thank you for your work

    Super condensed, deep ecoomerce insights

    Apple Podcasts
    5
    MontingL
    Canada3 years ago
  • One of the best podcasts out there if you’re in the eCom space.

    If you’re in the eCom space, this podcast needs to become part of your weekly routine. Absolutely love the depth of insights from Rick.

    Apple Podcasts
    5
    Supply Chain Pros
    Canada4 years ago
  • A Great Way to Keep Up in eCommerce

    I listen first thing every Monday to get the best updates on eCommerce. The industry is fast moving and always changing, I count on Rick to pull out the most important items I need to know every week. Keeping up with him on LinkedIn furthers the great analysis.

    Apple Podcasts
    5
    omahadave1234
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Hosts synthesize complex industry moves into practical takeaways.
Guests are high-signal and on-topic for ecommerce professionals.
Strong messaging around AI adoption and retail tech trends.
Shows concise, insightful coverage of ecommerce and marketplaces.
Listeners praise the pragmatic, data-backed analysis and quick format.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The $40 Billion Retail Tax Nobody Sends You a Bill For
Q: What is the core problem your solution addresses?
The core problem is retailer chargebacks for mislabeling, wrong packaging, or inaccurate data, which erode a brand's top line and are not easily controlled as costs.
Inside Lowe's AI Portfolio: Shop, Sell, Work
Q: What is the Lowe's three-part AI framework and how does it shape project funding?
Chandhu explains that all AI projects must land in one of three buckets—shop, sell, or work—and this framework guides which initiatives receive funding and how they're prioritized across stores.
Attentive's Eric Miao: CRM Is About to Lose Its Ad-Ops Moment
Q: Do brand marketers know what's coming, and what should they be preparing for now?
He emphasizes the importance of brand strength and trust, the need to reassess processes and staffing, and the opportunity to leverage AI to free teams from repetitive tasks to focus on strategy and customer relationships.
Attentive's Eric Miao: CRM Is About to Lose Its Ad-Ops Moment
Q: Walk me through how starting on the ad side shapes how you see what's coming for CRM in the future.
Eric explains that CRM will mirror the automation trajectory of ad operations, moving toward real-time, data-driven decisions aided by AI rather than manual, daily tasks, while maintaining brand integrity.
Agentforce Commerce: New Architecture or New Logo?
Q: What is the role of OMS and POS in this architecture?
OMS is the glue across online and in-store orders, enabling seamless fulfillment, while POS modernization brings in-store experiences up to date; both are integrated with the new storefront and future-proofed for AI-enabled automation.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Two seasoned hosts deliver concise, business-focused updates on ecommerce, marketplaces, and retail tech with a strong emphasis on actionable implications for brands and operators. Episodes blend earnings analysis, strategic shifts, and practical how-tos, often featuring high-profile guests who share real-world experience in marketplaces, AI-enabled commerce, and brand growth. Notable strengths include crisp, under-15-minute formats, practical insights grounded in two decades of industry exposure, and a clear focus on how technology, policy, and consumer behavior intersect for B2B audiences. The show's willingness to tackle controversial topics and provide frameworks for decision-making makes it a reliable resource for ecommerce executives,... more

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1. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
2. Practical AI
3. All-In with Chamath, Jason, Sacks & Friedberg
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5. The a16z Show

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this podcast launched 5 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Eric Miao
2. Chandhu Nair
3. Ellie Smith
4. Art Nimbley
5. Isaac Newton
6. Elara Verret
7. Max Rolon
8. Lara Verrett

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