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Artwork for The Better Together: Customer Conversations Podcast

The Better Together: Customer Conversations Podcast

SAP
SAP
Artificial Intelligence
Black Horse One
FC Bayern Munich
SAP BTP
Cirque Du Soleil
Equestrian Dressage
NHL
SAP Business Technology Platform
Fan Engagement
NHL Front Office App For Ipad
SAP Datasphere
SAP Event Mesh
Real-Time Data
Accounts Payable

Better Together: Customer Conversations – a series where customers, partners, and thought leaders discuss solving business challenges with SAP Business Technology Platform. Hear from your peers and join in the inspiring conversations.

PublishesInfrequentlyEpisodes48Founded7 years ago
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BusinessTechnology

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Artwork for The Better Together: Customer Conversations Podcast

Latest Episodes

Learn how visionaries in reinvention are empowering their accounts payable team with agentic AI that identifies the status and next steps for any of its nearly 70,000 annual invoices—in just seconds.

Philippe Lalumiere, VP, IT at Cirque du Soleil, ... more

Dominik Winter, head of development and process at FC Bayern München, talks with Thulium CEO Tamara McCleary, about why it was mission-critical to enhance the fan experience by integrating their data to deliver a more personalized and targeted omnich... more

Chris Foster, VP of Digital Business Development at the NHL, and AI and automation thought leader Pascal Bornet, talk with Thulium CEO Tamara McCleary, about the power of data, when it's reliable, connected, and accessible, and how the NHL went from ... more

Daniel Göhlen, CEO of Black Horse One, talks with Tamara McCleary, CEO of Thulium, to share his motivation and journey merging tradition with technology to transform equestrian events, improving the sport and the experience for all, winning over even... more

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Recent Guests

Philippe Lalumiere
Vice President, Information Technology
Cirque du Soleil
Episode: CIRQUE DU SOLEIL: Discover How AI Brings Business Transformation and Imagination Together
Dominik Winter
Head of development and process at FC Bayern Munich
FC Bayern Munich
Episode: FC BAYERN: Optimizing for next-level fan engagement and game-day operations, in real time
Chris Foster
Vice President of Digital Business Development, NHL
National Hockey League
Episode: NHL: Shaping the future of the NHL with a real-time mobile app for a high-stakes business
Pascal Bornet
AI and automation expert and author
Independent/Consultant
Episode: NHL: Shaping the future of the NHL with a real-time mobile app for a high-stakes business
Daniel Göhlen
CEO of Black Horse One
Black Horse One
Episode: BLACK HORSE ONE: Reinventing equestrian shows with advanced, end-to-end digital event management

Reviews

4.8 out of 5 stars from 17 ratings
  • Passionately Inspiring

    During a time of fear and uncertainty, Tamara provides a view of a positive future where data and technology intersect. The underlying tone of Tamara makes this podcast a fantastic listen.

    Apple Podcasts
    5
    JMarous
    United States6 years ago
  • Amazing podcast!

    Tamara is so energetic and this content is fantastic! Keep these coming!

    Apple Podcasts
    5
    Stacy C 02
    United States7 years ago
  • Highly recommend!

    Great content, great energy and some incredible stories! A must-listen for anyone interested in digital transformation, AI, ML and analytics.

    Apple Podcasts
    5
    KJW91
    United States7 years ago

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Talking Points

Recent interactions between the hosts and their guests.

FC BAYERN: Optimizing for next-level fan engagement and game-day operations, in real time
Q: What advice would you give to other organizations starting a similar digitization journey?
Start with a solid data foundation and flexible integration; avoid jumping steps, ensure data quality, and view data as a product to unlock scalable, real-time capabilities.
FC BAYERN: Optimizing for next-level fan engagement and game-day operations, in real time
Q: What strategic advantage does real-time data access provide for FC Bayern in terms of fan engagement and operational efficiency?
Real-time data enables personalized fan experiences, timely content delivery, and seamless operations across parking, stores, and in-arena services, aligning disparate data sources into a single, actionable view.
FC BAYERN: Optimizing for next-level fan engagement and game-day operations, in real time
Q: Let's hear a bit about you. How long have you been there? What's it like to work for one of the most famous clubs in all of sports?
Dominik explains his eight-year tenure, his focus on system architecture, data analytics, and integration, and emphasizes the match-day magic that motivates Bayern's digital initiatives.
BLACK HORSE ONE: Reinventing equestrian shows with advanced, end-to-end digital event management
Q: Do you have measurable outcomes or successes from your SAP BTP projects you can share?
The majority of international dressage shows now use their software, with over 300 shows per year in 32 countries and 2–3 million active monthly users, highlighting substantial reach, user adoption, and a robust database that unifies previously siloed data.
BLACK HORSE ONE: Reinventing equestrian shows with advanced, end-to-end digital event management
Q: How does the integration of AI and data analytics aid training and events, and can you share concrete examples?
AI is used to collect data from shows and results, with early experiments like an AI announcer and in-app tracking of horse movement to derive insights about performance; while training data is still limited, the goal is to progressively learn what leads to success and to extend AI support to events and broadcasts.

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this podcast launched 7 years ago and published 48 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Recent guests on this podcast include:

1. Philippe Lalumiere
2. Dominik Winter
3. Chris Foster
4. Pascal Bornet
5. Daniel Göhlen

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