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Artwork for The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Restaurant Technology
Restaurant Industry
Customer Experience
Franchising
Loyalty Programs
Consumer Behavior
Restaurant Operations
Technology In Restaurants
Inventory Management
Point Of Sale Systems
Menu Innovation
Hospitality Industry
Sustainability
Delivery Services
Fast Casual Dining
Customer Retention
Digital Marketing
Biscuit Belly
Data Analytics
Digital Ordering

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s ... more

PublishesWeeklyEpisodes353Founded11 years ago
Number of ListenersCategories
How ToEducationTechnology

Listen to this Podcast

Artwork for The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Latest Episodes

00:00 Introduction and episode overview

00:30 Jeremy introduces the sponsor and guest

00:57 Bryan shares his background and entry into media

02:04 What is EverPass and its mission

03:54 The importance of live sports in customer experience

05:47 ... more

00:00 Introduction and Jeremy's opening remarks

00:26 Guest introduction: Jake and his background

01:18 The chaos of restaurant scheduling and initial solutions

02:15 The inspiration behind Shiftwerx and its core features

04:09 Gathering staff pr... more

00:00 Introduction to Ryan Volberg and His Journey

02:48 The Evolution of Restaurant Technology

05:49 The Concept of Daily Pay for Hospitality Workers

08:25 Introducing Guestology: A New Approach to Guest Engagement

11:05 Understanding Guest Loyalty ... more

Chapters

00:00 Introduction to Berry AI and Eric Lam

02:41 Understanding AI in QSR: The Role of Berry AI

04:20 The Importance of Speed of Service in Drive-Throughs

07:15 Traditional Methods vs. Computer Vision in QSR

13:40 Operational Decisions:... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Ryan Volberg
restaurant technologist and founder of Guestology
Guestology
Episode: How Machine Learning Personalizes Guest Experience
Eric Lam
Founder and CEO of Berry AI
Berry AI
Episode: How Berry AI Uses Computer Vision to Boost Restaurant Efficiency
Steve Black
Grocery industry veteran with roles at United Supermarkets, Sprouts, Lucky's Markets, and Rouse's; author and masterclass creator
Grocery/ retail leadership
Episode: The 5 Rules That Transform Grocery Teams and Can Elevate Any Business
Jeff Finster
Serial entrepreneur and founder of Ever Bowl
Ever Bowl
Episode: Jeff's Journey from Law School to Acai Empire
Jay Fisk
President of Powerhouse Dynamics; maker of the Open Kitchen IoT platform
Powerhouse Dynamics
Episode: The Future of Food Service: 15 Years of IoT Innovation
Chris Hellmann
Industry veteran with Coke background, now with Restaurant Technologies, Inc.
Restaurant Technologies, Inc. (RTI)
Episode: The Future of Restaurant Tech: Insights from Chris Hellmann
Aunna Macias
Manager of Restaurant Technology at Teriyaki Madness
Teriyaki Madness
Episode: How Teriyaki Madness Manages Franchisee Tech Adoption
Christian Wiens
CEO and founder of Loman AI
Loman AI
Episode: How AI Voice is Increasing Restaurant Revenue by 23%
Mark Greenblatt
Owner, Barry Bagels (Barry Bagels brand founder's son)
Barry Bagels
Episode: Innovative Hub and Spoke Model for Bagel Shops

Reviews

4.7 out of 5 stars from 42 ratings
  • Incredibly helpful!

    I’m a new subscriber and finding these interviews to be incredibly helpful and very in-depth. Thanks for asking great questions of your guests.

    Apple Podcasts
    5
    FizzyMike
    United States4 years ago
  • So helpful!

    Thanks for the detailed in -depth dive into

    the topic!

    Apple Podcasts
    5
    kmtw
    United States5 years ago
  • Learn Something New!

    Great podcast that helps me see the “behind the scenes” with restaurants very differently.

    Apple Podcasts
    5
    Holly Verbeck
    United States5 years ago
  • Knowledgeable, entertaining and applicable

    Ryan, Jeremy and their guests do a phenomenal job of simplifying complex ideas in a structured, entertaining way. As co-hosts they riff off of each other super naturally - which allows them to highlight areas of expertise from their guests that are directly applicable to us as listeners. Really enjoy the flow of each episode and the guests are always super knowledgeable. Thanks for producing such an awesome show guys!

    Apple Podcasts
    5
    JoshCrist
    United States7 years ago
  • Very informative podcast

    The guys do a great job of explaining multiple platforms of technology is simple to understand manner. A must for restaurant owners and managers.

    Apple Podcasts
    5
    MEGarey
    United States9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Experts break down complex tools into actionable steps.
Hosts balance questions well and keep sessions focused on ROI.
Guest quality is high, with real-world applicability.
Content is highly relevant for restaurant owners and managers exploring tech adoption.
Clear, practical insights for operators implementing tech.

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Talking Points

Recent interactions between the hosts and their guests.

How Machine Learning Personalizes Guest Experience
Q: What is guestology at a high level?
Guestology surfaces who a guest is when they walk in, determines how valuable they are (elite, VIP, etc.), and then builds a tailored playbook with staff actions to either retain high-value guests or grow visitation from high-potential ones.
Jeff's Journey from Law School to Acai Empire
Q: Where are you guys geographically and how does the franchising model work?
Ever Bowl operates from Hawaii to Boston and Florida to Oregon (32 states, 100 locations and growing) with a mix of company-owned stores, traditional stores, festivals, and area developers; they emphasize selection of franchisees based on values, risk tolerance, and community impact.
Jeff's Journey from Law School to Acai Empire
Q: Talk us through the concept itself and the unit economics, on-prem vs off-prem?
Jeff outlines Ever Bowl as a fast-serve, healthier option with pre-blended bowls in three-gallon tubs to enable throughput similar to Chipotle, a 400 square foot footprint, mostly pre-prepared ingredients, and a focus on cash-on-cash return with scalable franchise opportunities.
Jeff's Journey from Law School to Acai Empire
Q: And how many different businesses did you go through before we jump into Ever Bowl?
Jeff explains the path including iChecks, Canopy HR, a recruiting agency, a digital marketing agency with Neil Patel, multiple exits, failures, and eventual focus on Ever Bowl and its supply chain control through WeBuild and Anyball Products.
The Future of Food Service: 15 Years of IoT Innovation
Q: What is Internet of Things in the context of a restaurant kitchen, and how has it evolved over the last 10-15 years?
IoT in kitchens is about putting sensors and connectivity on equipment to collect data, send it to the cloud, and use software to automate, alert, and optimize performance. Over the years, this has progressed from virtually no digital capabilities to widespread sensorization, cloud-based software, and AI-driven optimization that reduces energy use and improves maintenance timing.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A technology-forward conversation focused on restaurant operations, growth, and the practical use of software and hardware to improve profitability. Episodes span oil-management systems, franchising best practices, data-driven menu design, AI-powered ordering, digital signage, and catering platforms, with hosts probing real-world implementation, ROI, and operator workflows. Noteworthy is a consistent emphasis on tangible value over flashy features, hands-on topics for multi-unit brands, and a track record of bringing in practitioners and founders who translate complex tech into actionable steps for operators and franchisors.

The show stands out for bridging kitchen-floor realities with strategic technology decisions, often featuring founde... more

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These podcasts share a similar audience with this podcast:

1. A Deeper Dive
2. The Diary Of A CEO with Steven Bartlett
3. Restaurant Daily
4. Up First from NPR
5. The Weekly Show with Jon Stewart

How many episodes of this podcast are there?

this podcast launched 11 years ago and published 353 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Ryan Volberg
2. Eric Lam
3. Steve Black
4. Jeff Finster
5. Jay Fisk
6. Chris Hellmann
7. Aunna Macias
8. Christian Wiens

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