Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. MichelliNew York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presenta... more
| Publishes | Weekly | Episodes | 609 | Founded | 19 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurship | |||
Listen to this Podcast
Latest Episodes
In this episode, Dr. Joseph Michelli explores the crucial role of operational excellence in shaping customer experiences. He shares strategies for leaders to enhance service delivery by identifying bottlenecks, aligning technology with customer needs... more
In this episode, Dr. Joseph Michelli explores the crucial role of social media in modern customer relationship management. He outlines practical strategies for enhancing engagement, including timely interactions, creating shareable and user-generated... more
In this episode, Dr. Joseph Michelli discusses how experiential branding builds customer loyalty beyond the conventional metrics of product and price. He highlights strategies such as incorporating surprises, engaging the senses, leveraging storytell... more
In this episode, Dr. Joseph Michelli explores the power of simplicity in crafting loyalty-building customer experiences. He emphasizes the importance of auditing the customer journey, standardizing key interactions, empowering frontline staff, and th... more
Recent Guests
Host
Reviews
Customer Experience University hosted by Joseph Michelli is a standout podcast for business enthusiasts. Joseph's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser5a year agoAly_Zenrabbit- Theory and case studies!
Brilliant business podcast for marketing specialists. I am loving your blend of both theory and practice and case studies. Thank you for sharing your wisdom. Helene
Apple Podcasts5MejVlam
South Africa7 years ago - G
G
Apple Podcasts1Lord gains
United States9 years ago - thanks
I agree that reward programs and recognition are one of the best ways to accelerate performance, satisfaction and retention of both the company’s employees and customers as well.
Apple Podcasts5Savings Angel
Philippines11 years ago - Brilliant!
Short, sweet, and to the point
Apple Podcasts5Matthew PertzUnited States14 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #153 | South Africa/Business/Entrepreneurship |
Apple Podcasts | #167 |  Singapore/Business/Entrepreneurship |
Apple Podcasts | #173 |  Saudi Arabia/Business/Entrepreneurship |
Apple Podcasts | #218 | Philippines/Business/Entrepreneurship |
Apple Podcasts | #244 |  South Korea/Business/Entrepreneurship |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About Customer Experience University
What is Customer Experience University about and what kind of topics does it cover?
The content focuses on the intersection of customer experience and engagement strategies, with particular emphasis on creating meaningful interactions between brands and consumers. It covers vital concepts like servant leadership, emotional intelligence, experiential branding, and proactive customer service, drawing from renowned brands such as Starbucks, Ritz-Carlton, and Zappos. Noteworthy is the blend of actionable insights and theoretical frameworks, making it suitable for leaders at various levels seeking to enhance customer loyalty and foster a culture of excellence. The discussions often revolve around practical applications of leadership concepts that can substantially uplift customer and employee relations alike.
Where can I find podcast stats for Customer Experience University?
Rephonic provides a wide range of podcast stats for Customer Experience University. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Experience University and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Customer Experience University get?
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What are the audience demographics for Customer Experience University?
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How many subscribers and views does Customer Experience University have?
To see how many followers or subscribers Customer Experience University has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Customer Experience University?
These podcasts share a similar audience with Customer Experience University:
How many episodes of Customer Experience University are there?
Customer Experience University launched 19 years ago and published 609 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience University?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Customer Experience University?
Rephonic pulls ratings and reviews for Customer Experience University from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Customer Experience University?
Rephonic provides full transcripts for episodes of Customer Experience University. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on Customer Experience University?
Recent guests on Customer Experience University include:
1. Ernie Andrus
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.