Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. MichelliNew York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presenta... more
| Publishes | Weekly | Episodes | 637 | Founded | 20 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurship | |||
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Latest Episodes
Efficiency is now a commodity. In an age where algorithms can provide answers in seconds, the human quest for meaning has become the primary differentiator. This episode explores why customers want an advocate—not just an answer—in high-stakes moment... more
High-growth environments often test an organization's "Safety Constitution." In this episode, we explore how to maintain a human-centered soul in technical partnerships and why success must be measured by the value returned to humans, not just the ba... more
In a technology-aided world, when you delegate your understanding of the tools, you delegate your ability to innovate. In this episode, we explore the power of the participatory leader. Learn why getting your hands dirty with your own technology and ... more
Chronic exhaustion is a liability, not a badge of honor. In this episode, we explore how "regulated leaders" use data to identify stress patterns and protect the integrity of their most important decisions. Discover why managing your own biological e... more
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Customer Experience University hosted by Joseph Michelli is a standout podcast for business enthusiasts. Joseph's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser52 years agoAly_Zenrabbit- Theory and case studies!
Brilliant business podcast for marketing specialists. I am loving your blend of both theory and practice and case studies. Thank you for sharing your wisdom. Helene
Apple Podcasts5MejVlam
South Africa8 years ago - G
G
Apple Podcasts1Lord gains
United States9 years ago - thanks
I agree that reward programs and recognition are one of the best ways to accelerate performance, satisfaction and retention of both the company’s employees and customers as well.
Apple Podcasts5Savings Angel
Philippines12 years ago - Brilliant!
Short, sweet, and to the point
Apple Podcasts5Matthew PertzUnited States15 years ago
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Apple Podcasts | #134 |  Singapore/Business/Entrepreneurship |
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| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
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Frequently Asked Questions About Customer Experience University
What is Customer Experience University about and what kind of topics does it cover?
A practical, practitioner-focused show rooted in customer experience, leadership, and practical business insights drawn from high-profile brands. Episodes often center on shaping better customer journeys, aligning frontline work with strategic goals, and using data, technology, and proactivity to reduce friction and boost loyalty. The host's approach blends theory with real-world examples and actionable prompts, making it helpful for managers, frontline staff, and senior leaders seeking tangible improvements in CX, service design, and organizational health. A notable edge is the emphasis on humane, pro-social leadership—balancing speed and accuracy with warmth and trust—often supported by concise, high-impact episodes that suit busy profess... more
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How many listeners does Customer Experience University get?
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What are the audience demographics for Customer Experience University?
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How many subscribers and views does Customer Experience University have?
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Which podcasts are similar to Customer Experience University?
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How many episodes of Customer Experience University are there?
Customer Experience University launched 20 years ago and published 637 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience University?
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Where can I see ratings and reviews for Customer Experience University?
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What guests have appeared on Customer Experience University?
Recent guests on Customer Experience University include:
1. Ernie Andrus
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.