Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. MichelliNew York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presenta... more
| Publishes | Weekly | Episodes | 614 | Founded | 19 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipBusiness | |||
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Latest Episodes
In this episode, Dr. Joseph Michelli explores common pitfalls in leadership based on his extensive experience coaching leaders and writing about top companies like Amazon and Starbucks. He discusses how micromanaging, avoiding tough conversations, an... more
In this episode, Dr. Joseph Michelli discusses the innovative strategy of gamification in enhancing customer interactions. He highlights how incorporating game-like elements into the customer journey can significantly increase engagement, foster loya... more
In this episode, Dr. Joseph Michelli explores how artificial intelligence (AI) can amplify the effectiveness of servant leadership in today’s digital age. He emphasizes using AI to augment human efforts, not replace them, allowing leaders to focus mo... more
In this episode, Dr. Joseph Michelli discusses how to build true customer loyalty through emotional engagement rather than traditional transactional rewards. He emphasizes the importance of personalizing rewards to suit individual preferences, buildi... more
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Customer Experience University hosted by Joseph Michelli is a standout podcast for business enthusiasts. Joseph's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser5a year agoAly_Zenrabbit- Theory and case studies!
Brilliant business podcast for marketing specialists. I am loving your blend of both theory and practice and case studies. Thank you for sharing your wisdom. Helene
Apple Podcasts5MejVlam
South Africa7 years ago - G
G
Apple Podcasts1Lord gains
United States9 years ago - thanks
I agree that reward programs and recognition are one of the best ways to accelerate performance, satisfaction and retention of both the company’s employees and customers as well.
Apple Podcasts5Savings Angel
Philippines11 years ago - Brilliant!
Short, sweet, and to the point
Apple Podcasts5Matthew PertzUnited States15 years ago
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| Listeners per Episode | Gender Skew | Location | |||
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| Household Income | Social Media Reach | ||||
Frequently Asked Questions About Customer Experience University
What is Customer Experience University about and what kind of topics does it cover?
The content centers around customer experience, leadership strategies, and innovative approaches to enhance engagement and loyalty across various businesses. Episodes provide insights and practical solutions drawn from reputed brands like Starbucks, Mercedes-Benz, and Zappos, focusing on topics such as emotional engagement, gamification, and the transformative power of feedback. Unique to the discussion are reflections on leveraging personal and organizational strengths to cultivate a culture of responsiveness and trust, which could be particularly beneficial for professionals aiming to elevate their customer interactions and leadership styles.
Where can I find podcast stats for Customer Experience University?
Rephonic provides a wide range of podcast stats for Customer Experience University. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Experience University and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Customer Experience University get?
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What are the audience demographics for Customer Experience University?
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How many subscribers and views does Customer Experience University have?
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Which podcasts are similar to Customer Experience University?
These podcasts share a similar audience with Customer Experience University:
How many episodes of Customer Experience University are there?
Customer Experience University launched 19 years ago and published 614 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience University?
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Where can I see ratings and reviews for Customer Experience University?
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How do I access podcast episode transcripts for Customer Experience University?
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What guests have appeared on Customer Experience University?
Recent guests on Customer Experience University include:
1. Ernie Andrus
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.