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The Practice Playbook Podcast with Susan Guthrie

Susan E. Guthrie LLC
Dispute Resolution
Artificial Intelligence
Mediation
Linkedin
Pricing
Imposter Syndrome
Entrepreneurship
Public Speaking
Professional Development
Practice Development
Relationship Capital
Follow-Up
Communication Skills
Networking
The Practice Playbook Podcast
Branding
Audience Engagement
Feedback
Self-Compassion
Diversity, Equity, and Inclusion

The Practice Playbook Podcast helps lawyers, mediators, arbitrators, and dispute resolution professionals build practices by design, not by default.

Hosted by Susan E. Guthrie, attorney, mediator, Past Chair of the ABA Section of Dispute Resolution, and author of the #1 best-selling Practice Playbook Series, the show explores Intentional Practice Design™: the strategies, systems, and mindset shif... more

PublishesTwice monthlyEpisodes147Founded7 years ago
Number of ListenersCategories
EntrepreneurshipBusinessManagement

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Artwork for The Practice Playbook Podcast

Latest Episodes

When someone asks AI to recommend a professional with your expertise, does your name come up? More and more, attorneys looking for a mediator for a complex commercial dispute, business owners searching for an arbitrator, and potential clients trying ... more

You can be an excellent professional, mediator, or lawyer and still struggle to build a successful practice. It may be one of the most frustrating truths about these professions, because knowing how to carry out your craft and knowing how to build a ... more

Growth is not always the next right move. Sometimes more clients or more visibility are not what you are actually looking for. In fact, perhaps you'd actually want less of them.

When a practice feels off, the instinct is often to reach for more mark... more

Your fees are not just how you get paid. They may be quietly building the practice you are trying to escape.

Every fee structure creates consequences. Hourly billing, flat fees, subscriptions, packages, phased fees, and hybrid models do more than de... more

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Recent Guests

Natalie Armstrong-Motin
Dispute resolution professional and author of Build Your Mediation Practice
Author, Build Your Mediation Practice
Episode: Great Mediator. Struggling Practice? Here’s What You’re Missing with Natalie Armstrong-Motin on the Practice Playbook Podcast #476
Kara Peterson
Co-founder of Descrybe, former ABA Legal Women of Tech honoree
Descrybe
Episode: From Startup to Anthropic: How Descrybe Is Changing Professional Practice on the Practice Playbook Podcast #570
Richard DiBona
Co-founder of Descrybe, data/engineering lead
Descrybe
Episode: From Startup to Anthropic: How Descrybe Is Changing Professional Practice on the Practice Playbook Podcast #570
Steven Seckler
Career and business development coach for lawyers
Seckler (secler.com)
Episode: The Two Words Sabotaging the Practice You Actually Want with Stephen Seckler on The Practice Playbook Podcast #569
Philip Fornaro
Attorney, founder of Fornaro Law, outside general counsel to founder-led businesses; host of Light Bulb Moments
Fornaro Law; Light Bulb Moments
Episode: Why the Best Business Relationships Have Nothing to Do with Business with Philip Fornaro on the Practice Playbook Podcast #568
Matthew Kerbis
The Subscription Attorney, CEO of Practi
Practi
Episode: Your Client Already Knows You Use AI. Now They Want to Talk About the Bill with the Subscription Attorney, Mathew Kerbis on the Practice Playbook Podcast #567
Dennis Meador
Founder of The Legal Podcast Network
The Legal Podcast Network
Episode: Hired Before Hello: How Legal and DR Professionals Use Podcasting to Win Clients with Dennis Meador #566
Colleen Joyce
CEO of lawyer.com
lawyer.com
Episode: The Consumer Has Changed. Has Your Practice? Insight from the CEO of Lawyer.com, Colleen Joyce on the Practice Playbook Podcast #563
Liz Hill
Director of Communications and Development at MWI; current Chair of the ABA Section of Dispute Resolution
MWI; American Bar Association
Episode: From Volunteer to Voice: How Leadership and Influence Are Really Built with Elizabeth Hill on the Practice Playbook Podcast #562

Host

Susan Guthrie
Host of The Practice Playbook Podcast, leading practitioner-focused discussions on practice design, pricing, and AI integration in law and dispute resolution.

Reviews

4.9 out of 5 stars from 48 ratings
  • Good, not great

    I like Susan’s presentation and I respect her expertise. However the podcast has become an AI focused podcast for a profession that is based on people and relationships. It also sounds AI written (using AI colloquialisms like rule of three, it’s not this it’s that, here’s the kicker, etc.).

    I also think it might be more effective for established dispute resolution professionals but doesn’t give advice for ones that are starting out. Lastly, I understand it is also a marketing tool but when ever... more

    Apple Podcasts
    3
    Dmagen
    United States2 months ago
  • Brilliant!

    Every one of Susan’s podcasts gives me not only food for thought, it gives me practical actionable items. I now consider this to be an essential part of my work week.

    Apple Podcasts
    5
    scorn100
    United States4 months ago
  • Highly Recommend!

    Every episode provides tremendous value, as well as being engaging and entertaining! Especially enjoyed the recent one on EDR!

    Apple Podcasts
    5
    TheResolution
    United Statesa year ago
  • Always a step ahead

    Susan is always a step

    ahead of the trends in mediation and shares her wisdom generously. Her podcast is a great way to get actionable step in your practice along with inspiration and support. I have followed Susan for years and done multiple trainings. She is truly the leader in this field🌟

    Apple Podcasts
    5
    MEthyme
    United Statesa year ago
  • Great podcast

    One of the best podcast on mediation I have found so far! (I’m an Italian mediator)

    Apple Podcasts
    5
    Svlgdjkgfdc
    Italy2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise practical, actionable guidance and steady host coaching.
Positive feedback highlights guest expertise and value of frameworks and worksheets.
A few reviews mention pacing and episode length as a strength or need depending on the topic.
Some critiques note heavy AI focus and perceived promotional elements.

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Talking Points

Recent interactions between the hosts and their guests.

Great Mediator. Struggling Practice? Here’s What You’re Missing with Natalie Armstrong-Motin on the Practice Playbook Podcast #476
Q: What's the core shift from general marketing to actually serving clients?
The guests stress serving-first: educate, inform, connect people, make introductions, and provide value without overt selling; trust is built through consistent, useful engagement.
Great Mediator. Struggling Practice? Here’s What You’re Missing with Natalie Armstrong-Motin on the Practice Playbook Podcast #476
Q: How should a new mediator think about niching down?
Brad point emphasizes choosing a focus based on passion and profitability, then building credibility and a repeatable client pipeline around that niche, rather than offering a long list of services.
Great Mediator. Struggling Practice? Here’s What You’re Missing with Natalie Armstrong-Motin on the Practice Playbook Podcast #476
Q: Where do the cases come from?
Natalie explains that the root source is often a shift in how practitioners market themselves—by becoming a trusted expert in a specific niche and by building a client experience that makes clients want to return and refer others, rather than selling broadly.
Tech That Works for Neutrals: Smarter Pricing Models and the Tools Transforming ADR with Gary Doernhoefer of ADR Notable on the Practice Playbook Podcast #550
Q: How do you justify pricing ADR technology fairly for neutrals and firms alike?
By moving to case-volume pricing that scales with activity and by creating comprehensive bundles that serve all roles in the dispute resolution workflow, ensuring affordability without sacrificing essential features.
The Two Words Sabotaging the Practice You Actually Want with Stephen Seckler on The Practice Playbook Podcast #569
Q: How do you address clients who are change-averse when introducing AI and new billing concepts?
Lead with listening, validate their concerns, and frame AI as a tool to mitigate risk, not replace judgment; propose small, concrete steps and stay curious about how to implement value.

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Frequently Asked Questions About The Practice Playbook Podcast

What is The Practice Playbook Podcast about and what kind of topics does it cover?

A practical, practitioner-focused show helping lawyers, mediators, and dispute-resolution professionals design smarter, more profitable practices. Episodes blend solo guidance and guest conversations around pricing, client experience, visibility, AI integration, pricing models, and sustainable growth, often pairing actionable frameworks with downloadable resources. A notable strength is the emphasis on tangible takeaways—checklists, worksheets, and companion playbooks—to move from insight to implementation, frequently tying episodes to additional programs like a practical accelerator or memberships that support ongoing practice development.

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How many subscribers and views does The Practice Playbook Podcast have?

To see how many followers or subscribers The Practice Playbook Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Practice Playbook Podcast?

These podcasts share a similar audience with The Practice Playbook Podcast:

1. The Mel Robbins Podcast
2. BigDeal
3. Hidden Brain
4. This American Life
5. Fixable

How many episodes of The Practice Playbook Podcast are there?

The Practice Playbook Podcast launched 7 years ago and published 147 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Where can I see ratings and reviews for The Practice Playbook Podcast?

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What guests have appeared on The Practice Playbook Podcast?

Recent guests on The Practice Playbook Podcast include:

1. Natalie Armstrong-Motin
2. Kara Peterson
3. Richard DiBona
4. Steven Seckler
5. Philip Fornaro
6. Matthew Kerbis
7. Dennis Meador
8. Colleen Joyce

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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