The Digital Voice Of The Customer
AGENT511The Digital Voice Of The Customer is AGENT511's new podcast series! Discover the latest technology trends and innovations in Digital Transformation, Customer Engagement, and Multi-channel Communications as we meet experts from various industries - including Utility, Public Safety, Municipality, Education, Healthcare and more.
| Publishes | Infrequently | Episodes | 11 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Category | Technology | ||||
Listen to this Podcast
Latest Episodes
Listen to our latest podcast and discover how AGENT511 brand new Conversational Virtual Assistant (Chatbot) can transform your utility's customer interactions by leveraging state-of-the-art AI technology, customized with real utility data. You will a... more
In this episode, the AGENT511 team discusses the company's vision for integrating LLMs and Generative AI into your utility customer engagement strategy.
Listen to Jay Malin, Managing Director; Raed Adhami, CTO; and Leo Molina, Director of Software A... more
In this episode, Denis Marin, Sr. Product Manager at Intrado and Jay Malin, Managing Director at AGENT511 discuss how to maximize the usage of one of the most important available tools – the camera phone – to enable dispatchers to link emergency call... more
In this episode our CEO Jay Malin meets with Russ Henderson, Director of Research and Councils at Chartwell, to discuss their experiences working with leading utilities to create successful customer engagement programs.
In this episode our CEO Jay Malin meets with Paul Guest, Senior Director of Business Development and Product Marketing at Zetron, a Codan Company.
Paul is a veteran of the public safety industry and is proud to play a small but important role in he... more
What are some of the challenges and opportunities for campus safety to take a leading role in student wellness and public safety? How are campus departments coping with communication and social adversities during COVID-19 both internally and in the w... more
In this episode our CEO Jay Malin sits down with Krystle Ramos, Director of Business & Partner Development at First Billing Services (FBS), a Paya company. They discuss new avenues to promote customer engagement through digital payments, especially w... more
In this episode Raed Adhami, co-founder and CTO of AGENT511, meets with Jason Perry, CTO of Mindgrub Technologies, to discuss some of the top technology trends that have emerged recently in an effort to differentiate and combat the "digital noise". A... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #48 |  Brazil/Technology |
Top Technology Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Gender Skew | Location | Interests | |||
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| Professions | Age Range | Household Income | |||
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How many episodes of The Digital Voice Of The Customer are there?
The Digital Voice Of The Customer launched 5 years ago and published 11 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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