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Artwork for The Credit Union Leadership Podcast

The Credit Union Leadership Podcast

ServiStar Consulting
Credit Unions
Servistar Consulting
Leadership Development
Leadership
Employee Engagement
Culture
Credit Union
Credit Union Movement
Succession Planning
Work-Life Integration
Coaching
Coaching For Performance
Emerging Leaders
Delegation
Baxter Credit Union
Burnout
Target Leadership
Internal Service
Credit Union Membership
Vertex

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast. ServiStar Consulting’s Mike Neill, Taylor Murray, and Scott Albrecht draw on their extensive experience of working with countless credit unions to provide valuable insights and lessons.

PublishesTwice monthlyEpisodes168Founded10 years ago
Number of ListenersCategory
Business

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Artwork for The Credit Union Leadership Podcast

Latest Episodes

Service is often treated as the ribbon that sets credit unions apart, but what happens when the basics of service are missed while we are chasing the next big opportunity? In this episode, Scott Anderle challenges credit union leaders to rethink serv... more

Leadership is not about finding the perfect title. It is about discovering the purpose that drives every decision you make. In this special episode, Scott Albrecht turns the microphone around and interviews co-host Scott Anderle about the experiences... more

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Leadership has a way of humbling us. Many of us spend years chasing titles, promotions, and the resume job, only to discover that fulfillment is found somewhere else entirely. In this special campfire conversation of the Credit Union Leadership Podca... more

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Credit unions exist to improve the financial lives of members and communities. Yet membership growth across the movement continues to slow while lending competition increases. In this Winning Strategies webinar, Scott Albrecht shares a practical fram... more

YouTube

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Recent Guests

Jerry Nelson
Founder of Succession Now, advisor on leadership succession for credit unions
Succession Now
Episode: Succession Planning Beyond the Binder – Building Leaders Before You Need Them with Jerry Nelson
Amber Herman
Director of Client Experience at Strom Platform (former credit union leader)
Strom Platform
Episode: Culture, Curiosity, and Unreasonable Hospitality – Turning Learning into Action with Amber Herman
Melanie Henson
Loan manager at AmFirst Federal Credit Union, Birmingham, Alabama
AmFirst Federal Credit Union
Episode: Control the Controllables – Leading Former Peers and Growing with Confidence with Melanie Henson
Scott Albrecht
Leader of ServiStar Coaching programs, invited guest for coaching session
ServiStar Consulting
Episode: Winning Strategies - Culture Greater Than Strategy
Josh Sweeney
From Kemba Credit Union
Kemba Credit Union
Episode: How Credit Unions Build Teams That Deliver Consistent, Competent Service
Heather Fritz
From Dow Credit Union
Dow Credit Union
Episode: How Credit Unions Build Teams That Deliver Consistent, Competent Service
Mike Neill
Founder and executive consultant, ServiStar Consulting
ServiStar Consulting
Episode: Winning Strategies - Getting Off The Coaching Roller Coaster
Andy Bandyopadhyay
CEO, Attune
Attune
Episode: Proof of Purpose - Measuring Mission and Financial Wellbeing with Andy Bandyopadhyay
Matt Paden
Doctorate in leadership; founder of Great Days Leadership
Great Days Leadership
Episode: Cutting Through the Fog - Purpose, Burnout, and Leadership Presence with Dr. Matt Paden

Hosts

Scott Albrecht
Host and Leader at ServiStar Consulting; frequent facilitator and presenter on leadership development and sales/coaching within credit unions.
Taylor Murray
Co-host/facilitator and presenter focusing on leadership development, culture, and member experience within credit unions; often drives programmatic content for Vertex/Emerging Leaders.

Reviews

5.0 out of 5 stars from 13 ratings
  • Great content and relevant to my career.

    I enjoy listening to the ServiStar team talk about current trends and learn new ways to grow myself and my team.

    Apple Podcasts
    5
    Tbag81
    United States5 years ago
  • There’s so much to learn

    I was introduced to Mike Neil and Assoc. through a previous employer. He taught me so much about how important it is to be a leader who manages a team, keeps morale, getting more engaged employees and what to do with the (un)willing and (un)able. He is a wealth of knowledge and has worked with countless Credit Unions. I learned a lot from him and still listen to the podcast and recordings he has sent.

    Apple Podcasts
    5
    Kween11
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Great content and relevant to my career. I enjoy listening to the ServiStar team talk about current trends and learn new ways to grow myself and my team.
There's so much to learn. Mike Neill teaches important leadership lessons on how to manage morale and engagement across countless credit unions; I still listen to his recordings.

Talking Points

Recent interactions between the hosts and their guests.

From Rock Band to Boardroom - The Leadership Journey of Scott Anderle
Q: What is the principle behind Scott Anderle's leadership approach?
The principle centers on the six steps of leadership (set expectations, communicate them, equip the team, recognize success, redirect when needed, and enforce accountability) and aligning personal purpose with department and organizational goals to create a sustainable, practical leadership culture.
Culture, Curiosity, and Unreasonable Hospitality – Turning Learning into Action with Amber Herman
Q: What's the practical call to action for leaders after listening to this episode?
Identify one unreasonable, tangible action within 30 days that changes the employee and member experience, and build it into a quarter-by-quarter plan with clear ownership and follow-through.
Culture, Curiosity, and Unreasonable Hospitality – Turning Learning into Action with Amber Herman
Q: How do you translate conference learnings into everyday practice?
Her approach is to create culture guides and tangible roadmaps, ensure pre-event preparation, post-event coaching, and celebrate small, repeatable moments of hospitality that scale across branches.
Culture, Curiosity, and Unreasonable Hospitality – Turning Learning into Action with Amber Herman
Q: What gets Amber excited about working for credit unions?
Amber describes a passion for people-centric cultures where learning drives member service, highlighting how experiences in banking, leadership development, and working with ServiStar align with the movement's mission of people helping people.
Bolster Culture by Serving Your Internal Member
Q: According to Gallup 2025 State of the Global Workplace, what is the engagement level in the US?
31 percent, indicating engagement is relatively low but the highest among developed nations according to the poll.

Audience Metrics

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Frequently Asked Questions About The Credit Union Leadership Podcast

What is The Credit Union Leadership Podcast about and what kind of topics does it cover?

{"summary": "The program centers on leadership, culture, and strategic change within credit unions, with a strong emphasis on turning mission into measurable outcomes, elevating member service, and building high-performing teams. Guests and hosts share practical frameworks for coaching, delegation, and purpose-driven leadership, often tied to real-world programs from ServiStar Consulting and partner credit unions. Episodes spotlight onboarding, service excellence, work-life integration, and the alignment of branding with mission, all anchored by actionable tactics, case studies, and clear takeaways for frontline staff, supervisors, and executive teams. A notable thread is the focus on leadership as a practice—cultivating presence, accountab... more

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Which podcasts are similar to The Credit Union Leadership Podcast?

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1. Maxwell Leadership Podcast
2. Craig Groeschel Leadership Podcast
3. Up First from NPR
4. WSJ What’s News
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The Credit Union Leadership Podcast launched 10 years ago and published 168 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Credit Union Leadership Podcast?

Recent guests on The Credit Union Leadership Podcast include:

1. Jerry Nelson
2. Amber Herman
3. Melanie Henson
4. Scott Albrecht
5. Josh Sweeney
6. Heather Fritz
7. Mike Neill
8. Andy Bandyopadhyay

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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