The BPO Podcast
MonitaskJoin Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
| Publishes | Daily | Episodes | 44 | Founded | 7 months ago |
|---|---|---|---|---|---|
| Categories | BusinessTech NewsNewsManagement | ||||
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Latest Episodes
In this episode, Miriam examines the recent partnership between NICE and ServiceNow and its implications for the BPO industry. She highlights the growing importance of AI and automation, predicting a significant transformation in AI-driven call cente... more
In this episode, Miriam provides a comprehensive market forecast for the BPO industry, identifying key growth drivers and next-generation services shaping the market's future. She discusses the critical role of cost-cutting and the importance of omni... more
In this episode, Miriam delves into the growth trajectory of the BPO industry and the pivotal role advanced technologies play in its expansion. She explores market expansion factors and opportunities, emphasizing the importance of contact center auto... more
In this episode, Miriam explores the growing importance of omnichannel contact centers in the BPO industry. She is joined by Ryan Yee from Vonage, who discusses trends in omnichannel integration and personalization. Miriam provides insights into impl... more
In this episode, Miriam examines the evolving demands and mindset shifts within the BPO industry. She discusses the need to rethink enterprise-provider relationships and redefine success metrics. The importance of selecting the right enterprise conta... more
In this episode, Miriam tackles the common frustrations with outdated workforce management tools and the advantages of modernizing them. She discusses how to identify if current tools are limiting performance and the benefits of using dynamic solutio... more
In this episode, Miriam delves into the latest developments in the BPO industry, beginning with the launch of Five9 Fusion for Salesforce and its role in enhancing AI-driven customer experiences. She provides an analysis of Firstsource Solutions, off... more
In this episode, Miriam explores the transformative role of generative AI in retail and consumer goods, focusing on its impact on BPO professionals. She discusses scalable data architectures and the influence of AI and cloud technologies in the indus... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #212 |  India/Business/Management |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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The BPO Podcast launched 7 months ago and published 44 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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