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Artwork for Take 5 With Cleanfax – an ISSA Podcast

Take 5 With Cleanfax – an ISSA Podcast

ISSA
Marketing
ISSA
Customer Service
Carpet Cleaning Industry
Branding
Grand Junction Cleaning Services
Steven Rodriguez
Service Recovery
Pricing In Cleaning Industry
Omnipresence
Concept
Mansplaining
Google Analytics
Data
Refund Policy
The Phrase "we've Always Done It This Way"
Customer Experience
Altus Summit
Client Communication
Cleaning Industry

Take 5 With Cleanfax is a video and podcast program from ISSA specifically for the contract carpet and floor cleaning and disaster restoration industries. The series focuses on management and marketing topics, technical tips, emerging news and more, all in five minute segments for busy business owners, managers, and technicians. Want to be a guest on the show? Connect with Jeff Cross, Cleanfax Med... more

PublishesWeeklyEpisodes77Founded4 years ago
Number of ListenersCategories
Business NewsNews

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Artwork for Take 5 With Cleanfax – an ISSA Podcast

Latest Episodes

The restoration industry is facing some real challenges in 2026, but the latest Restoration Benchmarking Survey Report shows there is plenty of reason for optimism.

You walked the job. You measured every room. You wrote a clean, fair, professional proposal. And then your prospect looked you dead in the eye and hit you with the five most expensive words in our industry: “Let me think about it.”

It is time to grab your gloves, a pen, a clipboard, and something sharp…because we are about to perform an autopsy.

You are hungry. You walk into a restaurant that looks pretty fantastic. You glance at the menu, and there it is — a glossy photo of a burger that seems almost too good to be true. You order it with high hopes. Then the server sets down something that... more

When business is steady, referrals are coming in, and the schedule stays full, it is easy to believe everything is fine. But comfort has a way of quietly slowing innovation, weakening culture, and making companies vulnerable to change.

In the cleaning and restoration world, there are a lot of people who know what they’re doing technically. They have the skills. But knowing your stuff and being seen as a professional—those are two very different things.

Ever had a customer hear your price and say, “Oh… that’s it?” That’s not a win. That’s a warning sign. In this Take 5 With Cleanfax, we dig into one of the most common traps in the cleaning and restoration world: pricing too low and calling it “stayi... more

In this episode of Take 5 with Cleanfax, we tackle a common—and costly—habit in the cleaning and restoration world: over-explaining to your clients.

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Recent Guests

Karina Nath
Altus architect
Altus
Episode: The Fine Art of Mansplaining
John Klandening
Industry expert invited to discuss omnipresence in marketing
Episode: Omnipresence: The Missing Piece in Most Marketing Plans
Steven Rodriguez
Founder and owner, Grand Junction Cleaning Services
Grand Junction Cleaning Services
Episode: When Jobs Go Sideways
John Clandening
Founder of Carpet Cleaner Marketing Masters
Carpet Cleaner Marketing Masters
Episode: The Death of Random Acts of Marketing
John Clendenning
Guest expert from Carpet Cleaner Marketing Masters
Carpet Cleaner Marketing Masters
Episode: Stop Rolling the Dice on ROI: Use Metrics That Matter
Jordan Frady
Project Supervisor at First On-Site Property Restoration
First On-Site Property Restoration
Episode: The Human Side of Trauma Cleanup

Host

Jeff Cross
Host of Take 5 With Cleanfax; Cleanfax Media Director. Often represents ISSA/Cleanfax in industry discussions and guest coordination.

Talking Points

Recent interactions between the hosts and their guests.

When Jobs Go Sideways
Q: So Steven, share with us your initial thoughts on what this all means.
Steven outlines that professionalism is largely defined by behind-the-scenes systems, clear communication, and consistent quality control, with service recovery being crucial when things go wrong.
The Search Shake-Up
Q: With AI reshaping how people search, what should local service businesses know to stay visible?
Focus on building a trusted, consistent brand across all online touchpoints, including reviews, mentions, and uniform NAP data, because AI evaluates the brand's overall presence and credibility rather than relying on traditional SEO tricks.

Audience Metrics

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Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Take 5 With Cleanfax – an ISSA Podcast

What is Take 5 With Cleanfax – an ISSA Podcast about and what kind of topics does it cover?

This show targets leaders and frontline operators in the contract carpet cleaning, disaster restoration, and service industries, delivering concise, action-oriented guidance on management, marketing, and operations. Episodes revolve around practical strategies for growth, profitability, and professional credibility—from pricing, brand messaging, and multi-channel marketing to service recovery, client communication, and operational discipline. A notable strength is the emphasis on tangible frameworks, quick wins, and real-world examples (including guest perspectives from industry leaders and practicing professionals) that listeners can implement without large budgets. The format favors crisp, five-minute segments or tight monologues that are... more

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Which podcasts are similar to Take 5 With Cleanfax – an ISSA Podcast?

These podcasts share a similar audience with Take 5 With Cleanfax – an ISSA Podcast:

1. Straight Talk – an ISSA Podcast

How many episodes of Take 5 With Cleanfax – an ISSA Podcast are there?

Take 5 With Cleanfax – an ISSA Podcast launched 4 years ago and published 77 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Take 5 With Cleanfax – an ISSA Podcast?

Recent guests on Take 5 With Cleanfax – an ISSA Podcast include:

1. Karina Nath
2. John Klandening
3. Steven Rodriguez
4. John Clandening
5. John Clendenning
6. Jordan Frady

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