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Artwork for Straight Talk – an ISSA Podcast

Straight Talk – an ISSA Podcast

ISSA
Artificial Intelligence
Cleaning Industry
ISSA
Business Operations
Marketing
Sustainability
Water Damage Restoration
Resumes
Mold Remediation
Betco
Cleaning For Health
IICRC
Team Training
Technology Adoption
Pride Industries
Atmospheric Rivers
Sales Techniques
Public Health
Indoor Air Quality
Compensation Packages

Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning association, brings together the top experts and decision makers give our listeners and members the most up-to-date information for their busines... more

PublishesDailyEpisodes479Founded4 years ago
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Business NewsNews

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Artwork for Straight Talk – an ISSA Podcast

Latest Episodes

If your sales team isn’t hitting its numbers, the instinct is often to blame the people. But what if the real problem is the system they’re operating in?

There's a growing movement in the restoration industry—one that says independent contractors don't need a franchise or a TPA to build a thriving business. Trusted Restorer has been making that case for years, and under its recently refreshed identity... more

If your cleaning business feels harder to run right now, you’re not imagining it. Rising costs, labor challenges, and constant uncertainty are putting pressure on every part of the operation. But what if the answer isn’t working harder—it’s working s... more

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Accepts Guests
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Recent Guests

Lauren Belsky
Marketing Operations Manager at Imperial Dade
Imperial Dade
Episode: Women in Leadership: Building Confidence, Taking Chances, and Shaping the Future
Ashley Fubini
Sales Vice President at Clorox Purell
Clorox Purell
Episode: Women in Leadership: Building Confidence, Taking Chances, and Shaping the Future
Kelly Orchard
Category Manager at Network Distribution
Network Distribution
Episode: Women in Leadership: Building Confidence, Taking Chances, and Shaping the Future
Saima Hedrick
CEO of the Restoration Industry Association (RIA)
Restoration Industry Association (RIA)
Episode: The Trust Factor: An Inside Look at RIA’s new Ethics Framework
Justin Woodard
Owner and CEO of Woodard Cleaning and Restoration; incoming president of RIA
Woodard Cleaning and Restoration / RIA
Episode: The Trust Factor: An Inside Look at RIA’s new Ethics Framework
John Greenwell
CEO/owner of EcoLife Asia, indoor air quality and mold consultant for luxury hospitality
EcoLife Asia
Episode: Why Air Quality is the New Five-Star Standard
Doug Hoffman
Executive Director of Normi, training and certification for IAQ professionals
Normi
Episode: Why Air Quality is the New Five-Star Standard
Robbie Bradshaw
Director of Government Relations for the IICRC
IICRC
Episode: Policy in Motion: Why the IICRC Legislative Fly-In Matters to You
Craig Powers
Second Vice President of the IICRC
IICRC
Episode: Policy in Motion: Why the IICRC Legislative Fly-In Matters to You

Host

Jeff Cross
Media Director with ISSA (and related roles at Clean Facts); host of episodes.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#31
Ukraine/News/Business News
Apple Podcasts
#180
Denmark/News/Business News

Talking Points

Recent interactions between the hosts and their guests.

A Quiet Change in Xactimate Could Cost You on Every Job
Q: Will Xactimate listen and adjust to avoid the global change aspect, or is this just the reality now?
Nate and Ben indicate that the RIA and other industry groups are pushing for education and possible software adjustments, but at the moment it seems to be a new, largely centralized rule set; they express hope for trade-level adjustments or regional customizations in future updates.
A Quiet Change in Xactimate Could Cost You on Every Job
Q: Ben, fill us in on what that is and why it matters for restoration professionals.
Ben explains that Verisk's update introduces new labor efficiency settings, including large loss and new construction adjustments, and that these settings function as global changes that can reduce labor time allowances and, consequently, pricing across the board, potentially hurting profitability on many trades unless addressed regionally or by trade.
Policy in Motion: Why the IICRC Legislative Fly-In Matters to You
Q: Why is this advocacy important for the industry's future?
Advocacy helps ensure the cleaning and restoration industry is considered in disaster recovery policy, insurance discussions, and legislation like the Mold Act; by shaping the conversation and providing firsthand perspectives, the industry can secure supportive policies and recognition from policymakers.
Why Air Quality is the New Five-Star Standard
Q: What practical steps should a hotel start with to elevate IAQ and mold prevention across properties?
Adopt a shared understanding across departments, implement ongoing monitoring and audits, engage outside contractors with clear process expectations, and begin with a global framework while allowing local adaptation.
Why Air Quality is the New Five-Star Standard
Q: What unique challenges do Asian markets pose, and how are brands addressing them?
Climate-driven mold pressure, high humidity, busy turnover, and diverse regulatory expectations require shifting from reactive fixes to prevention, investing in humidity control, smarter HVAC operation, and cross-department collaboration.

Audience Metrics

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Frequently Asked Questions About Straight Talk – an ISSA Podcast

What is Straight Talk – an ISSA Podcast about and what kind of topics does it cover?

Across recent episodes, the show centers on practical strategies and industry-wide trends shaping the cleaning sector. Listeners hear hands-on guidance on growth and prospecting in janitorial services, the practical deployment of AI and technology to streamline operations and training, and how to run more effective marketing, branding, and customer relationships in a competitive marketplace. A strong thread runs through advocacy, public health, and policy—covering ISSA initiatives, regulatory considerations, and workforce development—alongside real-world case studies that connect indoor air quality, mold remediation, and hygiene with client outcomes. In addition, there are value-driven conversations about inclusivity, accessibility in publi... more

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These podcasts share a similar audience with Straight Talk – an ISSA Podcast:

1. Take 5 With Cleanfax – an ISSA Podcast

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Straight Talk – an ISSA Podcast launched 4 years ago and published 479 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Straight Talk – an ISSA Podcast?

Recent guests on Straight Talk – an ISSA Podcast include:

1. Lauren Belsky
2. Ashley Fubini
3. Kelly Orchard
4. Saima Hedrick
5. Justin Woodard
6. John Greenwell
7. Doug Hoffman
8. Robbie Bradshaw

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