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Artwork for Straight Talk – an ISSA Podcast

Straight Talk – an ISSA Podcast

ISSA
ISSA
Artificial Intelligence
Cleaning Industry
Sustainability
IICRC
Business Operations
Marketing
Leadership
Indoor Air Quality
Sales
Restoration Industry
Mold Remediation
Public Health
Water Damage Restoration
Resumes
Betco
Cleaning For Health
Customer Experience
Infection Prevention
Team Training

Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning association, brings together the top experts and decision makers give our listeners and members the most up-to-date information for their busines... more

PublishesDailyEpisodes510Founded4 years ago
Number of ListenersCategories
NewsBusiness News

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Artwork for Straight Talk – an ISSA Podcast

Latest Episodes

What does it take to build a restoration company that stands the test of time?

What does it take to build a restoration company that scales across multiple states while maintaining a strong culture and family foundation?

Krystie Reeves, the owner of BioteamAZ, shares the story behind the company’s growth from a family-owned startup to a statewide provider of biohazard remediation, trauma cleanup, and specialty restoration services.

Artificial intelligence is no longer the shiny new toy it was a year or two ago. Most business owners have experimented with it, many use it daily, and some are already building AI-powered workflows into their operations. As adoption has matured, so ... more

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Recent Guests

Mark Springer
Founder/CEO of Dayspring Restoration; leader in the restoration industry
Dayspring Restoration / Fleet Response
Episode: Dayspring Restoration: In the Restoration Journey, Success Rises and Falls on Leadership
Ben Luper
CEO of Southeast Restoration Group
Southeast Restoration Group
Episode: Southeast Restoration: Family, Faith, and Forward Thinking Build Success
Krystie Reeves
Owner/lead at Bioteam
Bioteam
Episode: BioteamAZ: A Company Refusing To Be Everything to Everyone
John Clandening
Founder of Carpet Cleaner Marketing Masters
Carpet Cleaner Marketing Masters
Episode: Paid Ads Can Work!
Charles Stevens
Associate Director for Residence Hall Services, Michigan State University
Michigan State University
Episode: Michigan State University: The Invisible Workforce Behind an Outstanding Spartan Experience
Mark Hugh Black
Associate Director for University Apartments and Central Services, Michigan State University
Michigan State University
Episode: Michigan State University: The Invisible Workforce Behind an Outstanding Spartan Experience
Chuck Viola
Frequent guest, experienced small business owner in trades
Independent entrepreneur, trades industry
Episode: What 250 Years of America Can Teach Business Owners About Leadership
Paul Greenland
Partner at Ikigai Service Solutions
Ikigai Service Solutions
Episode: The CIMS Guidebook: How Ikigai Helps BSCs Earn Certification
Michael Grant
Co-founder of Smart Building Bootcamp
Smart Building Bootcamp
Episode: How to Build Smarter Teams for a Smarter Industry

Host

Jeff
Host of Straight Talk – An ISSA Podcast / Host of the program

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#216
France/News/Business News
Apple Podcasts
#76
Ukraine/News/Business News
Apple Podcasts
#179
Norway/News/Business News

Talking Points

Recent interactions between the hosts and their guests.

BioteamAZ: A Company Refusing To Be Everything to Everyone
Q: What are Krystie's top strategies for new restoration or specialty cleaning companies in their first years?
Prioritize safety and regulatory compliance, build a strong referral network, and invest in training and onboarding to ensure every team member understands the emotional and technical demands, while developing reliable, single-point-of-contact client communication.
From Can-Do-It to Conduit: The Leadership Shift Every Business Owner Must Make
Q: How has the definition of success changed as you've aged and your business has grown?
Success shifts from just hitting payroll or profits to defining what truly matters for the long-term health of the business and the people in it, with a greater emphasis on responsibility and sustainable leadership.
From Can-Do-It to Conduit: The Leadership Shift Every Business Owner Must Make
Q: How do you define the word elder?
Elder is defined not by age but by the leadership role, wisdom, and mentorship you provide within the organization, which earns the respect and trust of others.
What 250 Years of America Can Teach Business Owners About Leadership
Q: What values should be protected to sustain a business and community over 250 years?
Trust, integrity, responsibility, and grace when needed form the foundation for lasting impact beyond any one transaction or decision.
What 250 Years of America Can Teach Business Owners About Leadership
Q: What should young entrepreneurs understand about leadership and perseverance for the long haul?
Take a longer view of the business, recognize that many moments define the journey, and stay anchored in core values to recover from missteps and keep moving forward.

Audience Metrics

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Frequently Asked Questions About Straight Talk – an ISSA Podcast

What is Straight Talk – an ISSA Podcast about and what kind of topics does it cover?

This show covers the business, safety, and technology angles shaping the cleaning and restoration industries, with deep dives into topics like infection prevention, AI-enabled workflows, sustainability, and practical go-to-market strategies. Across episodes, listeners get actionable guidance on winning more contracts, improving operational efficiency, and adopting new tools—from AI prompts and data-driven ESG practices to IoT-enabled equipment management and lab-to-floor testing processes. A few episodes stand out for presenting repeatable frameworks (e.g., proposal clarity, transition management, and Keystone Asset-style playbooks) and for featuring high-profile industry practitioners, association leaders, and seasoned operators who bring ... more

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How many episodes of Straight Talk – an ISSA Podcast are there?

Straight Talk – an ISSA Podcast launched 4 years ago and published 510 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Straight Talk – an ISSA Podcast?

Recent guests on Straight Talk – an ISSA Podcast include:

1. Mark Springer
2. Ben Luper
3. Krystie Reeves
4. John Clandening
5. Charles Stevens
6. Mark Hugh Black
7. Chuck Viola
8. Paul Greenland

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