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Artwork for Straight Talk – an ISSA Podcast

Straight Talk – an ISSA Podcast

ISSA
ISSA
Artificial Intelligence
Cleaning Industry
Sustainability
IICRC
Marketing
Business Operations
Leadership
Sales
Indoor Air Quality
Restoration Industry
Mold Remediation
Public Health
Water Damage Restoration
Resumes
Betco
Cleaning For Health
Customer Experience
Infection Prevention
Team Training

Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning association, brings together the top experts and decision makers give our listeners and members the most up-to-date information for their busines... more

PublishesDailyEpisodes522Founded4 years ago
Number of ListenersCategories
NewsBusiness News

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Artwork for Straight Talk – an ISSA Podcast

Latest Episodes

Insurance has always been about managing risk, but many restoration professionals believe the claims process has become increasingly difficult to navigate.

For decades, the restoration industry has played a critical role in helping property owners recover from water damage, fire losses, mold contamination, storm events, and other disasters. Yet despite its specialized expertise, restoration has never ha... more

Artificial intelligence isn't just changing how service companies operate. It's changing how customers buy. Companies that rely on outdated sales tactics or slow follow-up may lose business before they even know they were being considered.

Growth is exciting. More customers, more employees, more trucks on the road all look like success. But behind that growth, many building service contractors are discovering a harder truth: revenue doesn't automatically translate into profit.

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People also subscribe to these shows.

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Recent Guests

Mark Springer
Founder/CEO of Dayspring Restoration; leader in the restoration industry
Dayspring Restoration / Fleet Response
Episode: Dayspring Restoration: In the Restoration Journey, Success Rises and Falls on Leadership
Ben Luper
CEO of Southeast Restoration Group
Southeast Restoration Group
Episode: Southeast Restoration: Family, Faith, and Forward Thinking Build Success
Krystie Reeves
Owner/lead at Bioteam
Bioteam
Episode: BioteamAZ: A Company Refusing To Be Everything to Everyone
John Clandening
Founder of Carpet Cleaner Marketing Masters
Carpet Cleaner Marketing Masters
Episode: Paid Ads Can Work!
Charles Stevens
Associate Director for Residence Hall Services, Michigan State University
Michigan State University
Episode: Michigan State University: The Invisible Workforce Behind an Outstanding Spartan Experience
Mark Hugh Black
Associate Director for University Apartments and Central Services, Michigan State University
Michigan State University
Episode: Michigan State University: The Invisible Workforce Behind an Outstanding Spartan Experience
Wells Yee
Guest expert on labor market dynamics in the cleaning industry
ISSA member/consultant to ISSA members
Episode: Out-Recruiting the Giants: A Cleaning Company’s Edge in the Labor War
Paul Greenland
Partner at Ikigai Service Solutions
Ikigai Service Solutions
Episode: The CIMS Guidebook: How Ikigai Helps BSCs Earn Certification
Michael Grant
Co-founder of Smart Building Bootcamp
Smart Building Bootcamp
Episode: How to Build Smarter Teams for a Smarter Industry

Host

Jeff
Host of Straight Talk – An ISSA Podcast / Host of the program

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#112
Norway/News/Business News
Apple Podcasts
#156
Ireland/News/Business News

Talking Points

Recent interactions between the hosts and their guests.

Hospeco Brands Group: A Company That Wrote the Playbook on Distribution
Q: Tell us a little about yourself, your company, and what makes you unique in the marketplace.
Jennifer Moore explains her background in consumer products and product marketing, and describes Hospeco Brands Group as a unified operating company that brings together multiple legacy brands while preserving their identity and building a cohesive go-forward strategy for the market.
Champion Service Group: Raising the Standard in Healthcare Cleaning
Q: What are some of the challenges that you've overcome?
People are our greatest successes but also our biggest pitfalls. Building repeatable systems before relying on individuals, staying connected to front-line work, and ensuring ongoing training and governance have been key lessons.
Win the Week at ISSA Show North America 2025
Q: How should exhibitors engage attendees to get meaningful ROI?
Lead with curiosity, ask about the end users' challenges, and listen for what the product isn't solving; capture themes and follow up with clear, actionable next steps after the show.
Win the Week at ISSA Show North America 2025
Q: What would you tell attendees about maximizing their show experience?
Plan in advance, divide and conquer with your group, schedule key sessions and exhibitor meetings, and stay flexible for surprises; focus on solving attendees' challenges rather than just selling your product.
Balancing Boots on the Ground with Brains in the Office
Q: What tools or frameworks help enforce this balance?
Adopt tangible habits like calendar blocking, a ranking system for customer visits based on impact, and a time-budget approach to allocate time consistently while allowing for triggers and disruptions.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Professions
Age Range
Household Income
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Frequently Asked Questions About Straight Talk – an ISSA Podcast

What is Straight Talk – an ISSA Podcast about and what kind of topics does it cover?

This show covers the business, safety, and technology angles shaping the cleaning and restoration industries, with deep dives into topics like infection prevention, AI-enabled workflows, sustainability, and practical go-to-market strategies. Across episodes, listeners get actionable guidance on winning more contracts, improving operational efficiency, and adopting new tools—from AI prompts and data-driven ESG practices to IoT-enabled equipment management and lab-to-floor testing processes. A few episodes stand out for presenting repeatable frameworks (e.g., proposal clarity, transition management, and Keystone Asset-style playbooks) and for featuring high-profile industry practitioners, association leaders, and seasoned operators who bring ... more

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Which podcasts are similar to Straight Talk – an ISSA Podcast?

These podcasts share a similar audience with Straight Talk – an ISSA Podcast:

1. Beyond Clean with ACE

How many episodes of Straight Talk – an ISSA Podcast are there?

Straight Talk – an ISSA Podcast launched 4 years ago and published 522 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Straight Talk – an ISSA Podcast?

Recent guests on Straight Talk – an ISSA Podcast include:

1. Mark Springer
2. Ben Luper
3. Krystie Reeves
4. John Clandening
5. Charles Stevens
6. Mark Hugh Black
7. Wells Yee
8. Paul Greenland

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