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Artwork for Straight Talk – an ISSA Podcast

Straight Talk – an ISSA Podcast

ISSA
ISSA
Artificial Intelligence
Cleaning Industry
Sustainability
Business Operations
Marketing
IICRC
Sales
Restoration Industry
Indoor Air Quality
Mold Remediation
Water Damage Restoration
Resumes
Betco
Cleaning For Health
Customer Experience
Infection Prevention
Team Training
Technology Adoption
Pride Industries

Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning association, brings together the top experts and decision makers give our listeners and members the most up-to-date information for their busines... more

PublishesDailyEpisodes505Founded4 years ago
Number of ListenersCategories
Business NewsNews

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Artwork for Straight Talk – an ISSA Podcast

Latest Episodes

What does it take to keep one of the nation’s largest university facilities and housing systems running smoothly?

Most organizations invest significant time and effort into winning new customers, but far fewer focus on what happens after the contract is signed.

America turns 250 years old this year, but according to today’s guest, one thing hasn’t changed: Small businesses still carry the water.

Experience can be a powerful advantage—but it can also become a liability when professionals stop adapting.

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Recent Guests

Paul Greenland
Partner at Ikigai Service Solutions
Ikigai Service Solutions
Episode: The CIMS Guidebook: How Ikigai Helps BSCs Earn Certification
Michael Grant
Co-founder of Smart Building Bootcamp
Smart Building Bootcamp
Episode: How to Build Smarter Teams for a Smarter Industry
Derek Oliveira
Associate Director of Education, Training and Field Services at ISSA
ISSA
Episode: From Mop Bucket to Industry Advisor: Derek Oliveira’s Mission to Solve Cleaning’s Toughest Challenges
Christie Reeves
Bio Team AZ and Bio Team OR owner; chair of RIA Legislative Committee
Bio Team AZ / Bio Team OR; Restoration Industry Association
Episode: From the Jobsite to Capitol Hill: RIA Gives Restorers a Direct Line to Lawmakers
Adam Campbell
Team lead for client success managers at FiscalNote; Voter Voice advocate
FiscalNote
Episode: From the Jobsite to Capitol Hill: RIA Gives Restorers a Direct Line to Lawmakers
Bill O'Wellen
Technical Director at XL North; teaches IICRC classes (RFMT, SMT, CCMT)
XL North
Episode: When AI Guesses Wrong, Floors Pay the Price
Andy Baylor
Maintenance and Care Specialist; representative of Tarquette
Tarquette
Episode: When AI Guesses Wrong, Floors Pay the Price
Chris Ford
Executive Vice President of Robotics and Innovations for a building services contractor company
KBS
Episode: Autonomous Cleaning Needs More Than Autonomous Machines
Dean Mercado
Founder and CEO of Online Marketing Muscle
Online Marketing Muscle
Episode: What to Do When AI Does Not Deliver

Host

Jeff
Host of Straight Talk – An ISSA Podcast / Host of the program

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#69
Ukraine/News/Business News
Apple Podcasts
#113
Norway/News/Business News

Talking Points

Recent interactions between the hosts and their guests.

Closing the Gap Between Remediation Best Practices and Clinical Reality
Q: Can you describe the Level 4 Protocol and why it matters to practitioners and patients?
The Level 4 Protocol represents an elevated approach to remediation tailored for medically sensitive patients, integrating clinical insights with remediation practices to reduce reactivity and better protect health, and it underscores the need for standardized methods and collaboration across disciplines.
Closing the Gap Between Remediation Best Practices and Clinical Reality
Q: What initially drew you to Normie and its mission to blend medical science with remediation?
Dr. Heyman explains that his evolving role as a complete practitioner—combining clinical work, education, and research—drove him to collaborate with Normie, recognizing that mold-related illness requires a bridge between medicine and environmental remediation to truly help patients.
Inside Tru-D: How UVC Technology Delivers Measurable Impact in Infection Prevention
Q: Can you talk about TrueD Care and how service contracts work?
He outlines the guaranteed response timelines (24 hours for outreach, 48 hours for on-site or repair, loaner devices if needed) and emphasizes ongoing value, uptime, and the Smart Hub for ongoing optimization.
Inside Tru-D: How UVC Technology Delivers Measurable Impact in Infection Prevention
Q: Griff, what you just described about support; can you elaborate on the customer support structure and True D Care?
He describes 24/7 technical support, a centralized ticketing system, regional hubs for rapid parts replenishment, and a holistic True D Care package that includes preventative maintenance, quarterly utilization reviews, device loaners, and timely on-site or remote resolutions.
Inside Tru-D: How UVC Technology Delivers Measurable Impact in Infection Prevention
Q: Tell us what you do at PDI and with True D.
Griff explains his dual role in upstream and downstream marketing, working with R&D and engineering while supporting sales and public-facing materials to enable effective product adoption.

Audience Metrics

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Frequently Asked Questions About Straight Talk – an ISSA Podcast

What is Straight Talk – an ISSA Podcast about and what kind of topics does it cover?

This show covers the business, safety, and technology angles shaping the cleaning and restoration industries, with deep dives into topics like infection prevention, AI-enabled workflows, sustainability, and practical go-to-market strategies. Across episodes, listeners get actionable guidance on winning more contracts, improving operational efficiency, and adopting new tools—from AI prompts and data-driven ESG practices to IoT-enabled equipment management and lab-to-floor testing processes. A few episodes stand out for presenting repeatable frameworks (e.g., proposal clarity, transition management, and Keystone Asset-style playbooks) and for featuring high-profile industry practitioners, association leaders, and seasoned operators who bring ... more

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1. Take 5 With Cleanfax – an ISSA Podcast

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Straight Talk – an ISSA Podcast launched 4 years ago and published 505 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Straight Talk – an ISSA Podcast?

Recent guests on Straight Talk – an ISSA Podcast include:

1. Paul Greenland
2. Michael Grant
3. Derek Oliveira
4. Christie Reeves
5. Adam Campbell
6. Bill O'Wellen
7. Andy Baylor
8. Chris Ford

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