Stepping Up Service
The MESHCustomer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can ... more
| Publishes | Monthly | Episodes | 58 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||
Listen to this Podcast
Latest Episodes
There are some industries where customer perceptions are more based on how you handle the tough situations than on whether or not you deliver the “WOW” experience. In this episode, Ed Gagnon of Customer Service Solutions explains to Alan some of thes... more
This month's episode addresses how many market professionals are claiming that customer service is really just a form of marketing... and how that’s a good thing. Alan and Ed talk through examples of how marketers are co-opting customer service and u... more
Ed Gagnon (Customer Service Solutions) shares a personal story about his experience with a telecommunications company and how their poor internal communications resulted in a unsatisfactory customer experience. Ed and Alan Jackson (Bivarus) discuss ... more
There are many great values that come to mind when thinking about what makes a great customer service team. But Ed Gagnon of Customer Service Solutions (www.cssamerica.com) talks with Alan about how some of these terms - while seemingly contradictor... more
Employees of any organization play a critical role in the level of service that is delivered to customers. And employees that feel appreciated by the organization for the work they perform are going to have more incentive to deliver the best service... more
This month’s episode is different than previous installments; in this episode, Alan Jackson (Bivarus/The Jackson Group) takes over the microphone to relay a recent customer service experience that has him a bit frazzled. Along the way, Ed Gagnon (Cu... more
As customer service needs continue to change and evolve with time, it is important to make sure the employees we have in the future exhibit the qualities that are going to meet those needs. Like the example of the "Six Million Dollar Man", Alan and ... more
Many customers nowadays note that “respect” is very important to
them and they get angry when they feel “disrespected.” Alan
Jackson (The Jackson Group) and Ed Gagnon (Customer Service
Solutions) discuss what customers see as “respect" and what the more
Key Facts
Top Business Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Gender Skew | Location | Interests | |||
|---|---|---|---|---|---|
| Professions | Age Range | Household Income | |||
| Social Media Reach | |||||
Frequently Asked Questions About Stepping Up Service
Where can I find podcast stats for Stepping Up Service?
Rephonic provides a wide range of podcast stats for Stepping Up Service. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Stepping Up Service and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Stepping Up Service get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Stepping Up Service, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for Stepping Up Service?
Rephonic provides comprehensive predictive audience data for Stepping Up Service, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Stepping Up Service have?
To see how many followers or subscribers Stepping Up Service has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
How many episodes of Stepping Up Service are there?
Stepping Up Service launched 7 years ago and published 58 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Stepping Up Service?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Stepping Up Service?
Rephonic pulls ratings and reviews for Stepping Up Service from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Stepping Up Service?
Rephonic provides full transcripts for episodes of Stepping Up Service. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.