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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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Latest Episodes

What does dentistry have to do with data analytics? More than you'd think. Thais Cooke went from cleaning teeth to cleaning datasets and her unconventional path turned out to be a superpower. In this episode, Thais joins Juan and Tim to talk about wh... more

YouTube

This is the takeaway episode where Thais Cooke joins Juan and Tim to talk about why subject matter expertise is the ultimate force multiplier. Oh, and what does dentistry have to do with data analytics? More than you'd think!

See omnystudio.com/list... more

YouTube

Your dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits down with Dan Grady to demystify process mining: what it is, how it works within the ServiceNow platform, and why org... more

YouTube

Want to get the honest no bs scoop of what happened at the Gartner Data & Analytics in Orlando, then this short and sweet episode is for you. This was an impromptu recording where Sanjeev Mohan and Ryan Dolley join Juan and Tim to share what they lea... more

YouTube

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People also subscribe to these shows.

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Recent Guests

Di Le
AI ethicist and human-centered AI strategist at ServiceNow
ServiceNow
Episode: The Human in the Loop | Ethical AI with Di Le
Säde Haveri
Entrepreneur and metadata specialist
Independent
Episode: Your data should speak your language with Säde Haveri
Nachiket Mehta
VP of AI and Data Engineering
Episode: Shift Left Everything: How Ontology, Events, and Culture Unlocked Enterprise AI with Nachiket Mehta
Juan Gorricho
Data strategist and expert on generative AI
Episode: TAKEAWAY - Stop Chasing AI Hype. Start Counting Dollars. w/ Juan Gorricho
Dr. Irina Steenbeek
Expert on data governance and data lineage
ServiceNow
Episode: TAKEAWAY - All things Data Lineage with Dr. Irina Steenbeek
Dan Godfrey
Group People Transformation and Talent Director at Aviva
Aviva
Episode: People, Skills, and AI: Transforming Talent for the Future of Financial Services
Oscar Corcho
Professor at the Technical University of Madrid
Technical University of Madrid
Episode: Ontologies Aren’t New with Oscar Corcho
Tony Baer
Data analyst and podcaster
Data World
Episode: 2026 Trends in the data world with Tony Baer and Matt Housley
Matt Housley
Data expert and podcaster
Data World
Episode: 2026 Trends in the data world with Tony Baer and Matt Housley

Hosts

Tim Gasper
Host ofCatalog and Cocktails; appears across episodes discussing data and AI strategy; affiliated with ServiceNow
Juan Cicada
Co-host with focus on data and AI topics; part of enterprise data conversations

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#55
United States/News/Tech News
Apple Podcasts
#197
United Kingdom/News/Tech News
Apple Podcasts
#209
Canada/News/Tech News
Apple Podcasts
#21
Australia/News/Tech News
Apple Podcasts
#211
Germany/News/Tech News
Apple Podcasts
#24
India/News/Tech News
Apple Podcasts
#60
Norway/News/Tech News
Apple Podcasts
#80
Brazil/News/Tech News
Apple Podcasts
#88
New Zealand/News/Tech News
Apple Podcasts
#100
Philippines/News/Tech News
Apple Podcasts
#127
Netherlands/News/Tech News
Apple Podcasts
#128
Sweden/News/Tech News
Apple Podcasts
#152
Singapore/News/Tech News
Apple Podcasts
#182
United Arab Emirates/News/Tech News
Apple Podcasts
#184
Denmark/News/Tech News
Apple Podcasts
#186
Ireland/News/Tech News
Apple Podcasts
#186
Finland/News/Tech News
Apple Podcasts
#215
Mexico/News/Tech News
Apple Podcasts
#246
Austria/News/Tech News

Talking Points

Recent interactions between the hosts and their guests.

The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: Why keep using process mining after fixing a process?
Because organizations operate in a constant state of change, and process mining helps continually detect new inefficiencies and opportunities, ensuring ongoing optimization rather than a one-off fix.
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: Can you share a memorable customer example that demonstrates the impact of process mining?
One example showed removing an extra layer of approval for printer toner requests, which cut closure time by two days and, when scaled across many requests, produced substantial time savings; another example highlighted automation and knowledge article updates that eliminated routing errors and reduced overall time.
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: What are practical first steps for someone new to process mining on the platform?
Begin with evaluation projects in starter environments, focus on common use cases like incident handling and approvals, and then leverage guided resources and community articles to build hands-on experience before expanding to broader workflows.
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: Explain this concept of process mining and where it begins at ServiceNow.
Process mining is like an X-ray of business processes, providing visibility into how work actually flows, revealing where delays and bottlenecks occur, and tying those insights to actionable steps for improvement.
The Human in the Loop | Ethical AI with Di Le
Q: First, could you define the core terms responsible AI, ethical AI, and human-centered AI and explain how they relate to each other?
Responsible AI operates at the governance and operational level, providing frameworks and accountability while ethical AI supplies the moral compass, and human-centered AI centers the human user and their interaction with the technology; together they form an interconnected stack where governance, ethics, and user experience reinforce one another.

Audience Metrics

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Frequently Asked Questions About ServiceNow Podcasts

What is ServiceNow Podcasts about and what kind of topics does it cover?

This series centers on data, AI, governance, and enterprise technology strategies, with hosts dissecting how data shapes business outcomes and how AI technologies intersect with governance, ethics, and organizational culture. Episodes frequently explore practical frameworks—such as ontology, data lineage, metadata management, and decision intelligence—alongside real-world considerations like vendor ecosystems, partnerships, and the human role in deploying advanced analytics. A recurring strength is translating technical concepts into business context, often featuring guests who bring hands-on experience from large organizations and tech leadership roles. Unique moments arise from combining technical rigor with candid reflections on industry... more

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How many listeners does ServiceNow Podcasts get?

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How many subscribers and views does ServiceNow Podcasts have?

To see how many followers or subscribers ServiceNow Podcasts has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to ServiceNow Podcasts?

These podcasts share a similar audience with ServiceNow Podcasts:

1. ServiceNow Insights 
2. Syncing with ServiceNow
3. Behind the Money
4. StarTalk Radio
5. Global News Podcast

How many episodes of ServiceNow Podcasts are there?

ServiceNow Podcasts launched 7 years ago and published 108 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact ServiceNow Podcasts?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for ServiceNow Podcasts?

Rephonic pulls ratings and reviews for ServiceNow Podcasts from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

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What guests have appeared on ServiceNow Podcasts?

Recent guests on ServiceNow Podcasts include:

1. Di Le
2. Säde Haveri
3. Nachiket Mehta
4. Juan Gorricho
5. Dr. Irina Steenbeek
6. Dan Godfrey
7. Oscar Corcho
8. Tony Baer

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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