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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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Artwork for ServiceNow Podcasts

Latest Episodes

Jason Doerr has spent years watching governance programs undermine themselves by cataloging everything without a use case, naming data stewards who have nothing to actually do, and building central teams that become blockers instead of enablers. In t... more

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This is the takeaway episode with Jason Doerr who has spent years watching governance programs undermine themselves. He walks through what pragmatic governance actually looks like and digs into PADU (Preferred, Acceptable, Discouraged, Unacceptable) ... more

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Bob Seiner has spent decades in data governance, and in this episode he joins Juan and Tim to unpacks his new framework, Data Catalyst Cubed, which multiplies data governance by change management and data fluency. Miss any one of them, and you get ze... more

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Takeaway episode with Bob Seiner where he unpacks his new framework, Data Catalyst Cubed: multiplies data governance by change management and data fluency. Miss any one of them, and you get zero.

See omnystudio.com/listener for privacy information.... more

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Find out how many people listen to this podcast per episode and each month.

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People also subscribe to these shows.

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Recent Guests

Ian Thurlow
Senior Manager in Data Platform Software Engineering
ServiceNow
Episode: Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked
Andrew Yan
Software Engineer, Data Foundations team
ServiceNow
Episode: Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked
Victoria Gamerman
Founder, Human-Center Transformation, RWD Insights
Human-Center Transformation / RWD Insights
Episode: AI Governance Isn't Compliance. It's About Humans with Victoria Gamerman
Diana Wu David
Director of Futures at ServiceNow
ServiceNow
Episode: AI Appetite Is Easy, Digestion Is Hard with Diana Wu David
Tara Bogavelli
Research engineer leading open-source initiative on voice agent evaluation
ServiceNow
Episode: EVA - A Framework for Evaluating Voice Agents by ServiceNow
Katrina Stankiewicz
Staff machine learning engineer involved in the project
ServiceNow
Episode: EVA - A Framework for Evaluating Voice Agents by ServiceNow
Gabrielle Gauthier Melançon
Staff applied research scientist on the voice agent team
ServiceNow
Episode: EVA - A Framework for Evaluating Voice Agents by ServiceNow
Amalia Child
Librarian, data enablement advocate, Two-Time guest on the show
Episode: Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child
Jenna Jordan
Advocate for librarians, active in the dbt community
Episode: Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child

Hosts

Tim Gasper
Host ofCatalog and Cocktails; appears across episodes discussing data and AI strategy; affiliated with ServiceNow
Juan Cicada
Co-host with focus on data and AI topics; part of enterprise data conversations

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#184
United States/News/Tech News
Apple Podcasts
#174
United Kingdom/News/Tech News
Apple Podcasts
#55
Australia/News/Tech News
Apple Podcasts
#140
France/News/Tech News
Apple Podcasts
#15
New Zealand/News/Tech News
Apple Podcasts
#64
South Korea/News/Tech News
Apple Podcasts
#93
Japan/News/Tech News
Apple Podcasts
#98
Ireland/News/Tech News
Apple Podcasts
#101
Finland/News/Tech News
Apple Podcasts
#105
Sweden/News/Tech News
Apple Podcasts
#107
Denmark/News/Tech News
Apple Podcasts
#109
India/News/Tech News
Apple Podcasts
#131
Philippines/News/Tech News
Apple Podcasts
#139
Norway/News/Tech News
Apple Podcasts
#151
United Arab Emirates/News/Tech News
Apple Podcasts
#152
Austria/News/Tech News
Apple Podcasts
#153
Brazil/News/Tech News
Apple Podcasts
#170
Singapore/News/Tech News
Apple Podcasts
#178
Netherlands/News/Tech News
Apple Podcasts
#186
Belgium/News/Tech News
Apple Podcasts
#193
New Zealand/News
Apple Podcasts
#240
Spain/News/Tech News

Talking Points

Recent interactions between the hosts and their guests.

AI Governance Isn't Compliance. It's About Humans with Victoria Gamerman
Q: What role does context play in AI-ready data and how should organizations approach it?
Context around data—such as units, translation rules, and how data flows through the ecosystem—is essential to use AI effectively, especially in regulated industries like healthcare; simply having high-quality data is not sufficient without the right context and governance around its use.
AI Governance Isn't Compliance. It's About Humans with Victoria Gamerman
Q: Can you talk a little more about how AI governance should be broader than compliance?
Victoria explains that AI governance should enable both organizations and individuals, covering people, processes, technology, and data, and focus on practical outcomes like business continuity and real value, not just regulatory checkboxes.
EVA - A Framework for Evaluating Voice Agents by ServiceNow
Q: What role do large audio language models (LALMs) play in evaluation?
LALMs can judge tone and speech quality directly from audio, but they are less robust than text-based LLMs, so the framework combines deterministic measures with LLM-based judgments to assess faithfulness and other nuanced aspects of conversation.
EVA - A Framework for Evaluating Voice Agents by ServiceNow
Q: Why is voice evaluation different from text evaluation, and what are the main metrics?
Voice evaluation must address accuracy (task completion, correctness) and experience (naturalness, user satisfaction). It also accounts for factors like timing, interruptions, latency, and emotional tone that are not present in text, and uses both deterministic checks and LLM-based judgments for faithfulness.
EVA - A Framework for Evaluating Voice Agents by ServiceNow
Q: What will users be able to do with this framework once open-sourced?
Users can evaluate their own models and different model combinations, modify the framework to fit their domain, and view evaluation results using a unified set of standards for assessing voice agent performance.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
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Frequently Asked Questions About ServiceNow Podcasts

What is ServiceNow Podcasts about and what kind of topics does it cover?

This series centers on data, AI, governance, and enterprise technology strategies, with hosts dissecting how data shapes business outcomes and how AI technologies intersect with governance, ethics, and organizational culture. Episodes frequently explore practical frameworks—such as ontology, data lineage, metadata management, and decision intelligence—alongside real-world considerations like vendor ecosystems, partnerships, and the human role in deploying advanced analytics. A recurring strength is translating technical concepts into business context, often featuring guests who bring hands-on experience from large organizations and tech leadership roles. Unique moments arise from combining technical rigor with candid reflections on industry... more

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How many listeners does ServiceNow Podcasts get?

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How many subscribers and views does ServiceNow Podcasts have?

To see how many followers or subscribers ServiceNow Podcasts has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to ServiceNow Podcasts?

These podcasts share a similar audience with ServiceNow Podcasts:

1. ServiceNow Insights 
2. The AI Daily Brief: Artificial Intelligence News and Analysis
3. Freakonomics Radio
4. All-In with Chamath, Jason, Sacks & Friedberg
5. Prof G Markets

How many episodes of ServiceNow Podcasts are there?

ServiceNow Podcasts launched 7 years ago and published 108 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact ServiceNow Podcasts?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on ServiceNow Podcasts?

Recent guests on ServiceNow Podcasts include:

1. Ian Thurlow
2. Andrew Yan
3. Victoria Gamerman
4. Diana Wu David
5. Tara Bogavelli
6. Katrina Stankiewicz
7. Gabrielle Gauthier Melançon
8. Amalia Child

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