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Artwork for ServiceNow Insights 

ServiceNow Insights 

ServiceNow Community
Servicenow
Generative AI
Accessibility
Artificial Intelligence
User Experience
AI Tools
Linguistics
Cloud Cost Management
Large Language Models
Controlled Friction
Now Assist
User Experience Design
Neurodiversity
Customer Interaction
Technical Writing
Humanities
Diversity, Equity, and Inclusion
Web Content Accessibility Guidelines
Raptordb
Emotional Intelligence

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just disc... more

PublishesTwice monthlyEpisodes100Founded11 years ago
Number of ListenersCategory
Technology

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Artwork for ServiceNow Insights 

Latest Episodes

What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one 20-minute briefing.

Whether you're l... more

YouTube

Your dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits down with Dan Grady to demystify process mining: what it is, how it works within the ServiceNow platform, and why org... more

YouTube

The Human in the Loop | Ethical AI with Di Le

ServicveNow Insights Podcast - hosted By Bobby Brill

What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I sat down with Di Le — AI Et... more

YouTube

AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern, now full-time employee) share how AI is reshaping work at Ser... more

YouTube

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Rita Castillo
VP of AI Design at ServiceNow
ServiceNow
Episode: AGENTIC AI - The Future of Work and the Agents Building It
Dan Grady
Analytics expert focused on process mining at ServiceNow
ServiceNow
Episode: The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Di Le
AI ethicist and human-centered AI strategist at ServiceNow
ServiceNow
Episode: The Human in the Loop | Ethical AI with Di Le
Anand Tharanathan
Leader in UX Research and design with a focus on AI and experience leadership
ServiceNow
Episode: Exploring Leadership and AI with Anand Tharanathan
Averria Martin
Senior Director and Chief of Staff for UX Research and Insights Team at ServiceNow
ServiceNow
Episode: AI-Driven Innovation with Shruti Shrivastava and Averria Martin
Amrutha Ramesh
Visiting researcher at ServiceNow who is focused on Agent Ada
ServiceNow
Episode: Narrative Analytics with Agent Ada
Andrea LaFountain
Director of AI Legal at ServiceNow
ServiceNow
Episode: AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework
Ken Miller
Senior Director of Product Legal at ServiceNow
ServiceNow
Episode: AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework
Navdeep Gill
Staff Senior Product Manager focusing on Responsible AI and AI governance at ServiceNow
ServiceNow
Episode: AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework

Host

Bobby Brill
Host of the podcast and related ServiceNow insights programs

Reviews

4.4 out of 5 stars from 42 ratings
  • Not enough content.

    Would be good to have more content here. At least monthly.

    Apple Podcasts
    5
    Yermakoff
    United Kingdom7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests bring deep expertise, though some episodes could go deeper on actionable takeaways.
Insightful mix of governance and practical AI applications.
High-quality discussions around UX, design systems, and learning initiatives maintain strong engagement.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#229
India/Technology

Talking Points

Recent interactions between the hosts and their guests.

The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: Why should teams keep using process mining after initial fixes?
Because organizations operate in a state of constant change; process mining acts like a metal detector, continuously surfacing new inefficiencies and opportunities as processes, people, and technology evolve.
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: Can you share a concrete example of a quick win from process mining?
Removing an extra level of approval on printer toner requests cut two days from closing time, illustrating how eliminating unnecessary steps can produce rapid improvements.
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: What is process mining in simple terms?
It's like an X-ray or MRI for business processes that exposes how work actually flows, revealing where bottlenecks occur and where improvements can be made.
AGENTIC AI - The Future of Work and the Agents Building It
Q: What makes Agent Ada different from a generic chatbot like ChatGPT when analyzing a data set?
Agent Ada doesn't just run generic analyses; it first understands the goal and the user's role, selects the right analytical approach from a curated skill library, and then presents results framed for the user's needs, turning data into a narrative and actionable insights rather than just numbers.
Exploring Leadership and AI with Anand Tharanathan
Q: How important is it for us to always have the human in the loop when designing AI experiences?
Keeping the human in the loop is critical for maintaining situation awareness and effective decision-making when something goes wrong.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About ServiceNow Insights 

What is ServiceNow Insights  about and what kind of topics does it cover?

ServiceNow Insights features in-depth discussions with ServiceNow product designers, researchers, and executives, focusing on AI governance, human-centered design, UX research, and the practical impact of technology on enterprise platforms. Recent episodes highlight responsible AI, AI-enabled workflows, design systems, accessibility, and the evolving role of learning and developer enablement. The show often centers on how governance, ethics, and user experience converge to drive trustworthy, scalable solutions within large organizations. It's particularly notable for blending technical detail with strategic implications, making it valuable for practitioners evaluating platform capabilities, governance frameworks, and talent development in t... more

Where can I find podcast stats for ServiceNow Insights ?

Rephonic provides a wide range of podcast stats for ServiceNow Insights . We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to ServiceNow Insights  and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does ServiceNow Insights  get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for ServiceNow Insights , including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for ServiceNow Insights ?

Rephonic provides comprehensive predictive audience data for ServiceNow Insights , including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does ServiceNow Insights  have?

To see how many followers or subscribers ServiceNow Insights  has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to ServiceNow Insights ?

These podcasts share a similar audience with ServiceNow Insights :

1. ServiceNow Podcasts
2. Big Technology Podcast
3. The Ezra Klein Show
4. The NPR Politics Podcast
5. The Daily

How many episodes of ServiceNow Insights  are there?

ServiceNow Insights  launched 11 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact ServiceNow Insights ?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for ServiceNow Insights ?

Rephonic pulls ratings and reviews for ServiceNow Insights  from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for ServiceNow Insights ?

Rephonic provides full transcripts for episodes of ServiceNow Insights . Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on ServiceNow Insights ?

Recent guests on ServiceNow Insights  include:

1. Rita Castillo
2. Dan Grady
3. Di Le
4. Anand Tharanathan
5. Averria Martin
6. Amrutha Ramesh
7. Andrea LaFountain
8. Ken Miller

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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