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Artwork for ServiceNow Insights 

ServiceNow Insights 

ServiceNow Community
Servicenow
Generative AI
Artificial Intelligence
Accessibility
Large Language Models
User Experience
Data Analytics
Agent Ada
AI Control Tower
AI Governance
AI Tools
Agentic AI
Cloud Cost Management
Linguistics
Horizon
Neurodiversity
Now Assist
Controlled Friction
Process Mining
UX Design

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just disc... more

PublishesTwice monthlyEpisodes100Founded11 years ago
Number of ListenersCategory
Technology

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Artwork for ServiceNow Insights 

Latest Episodes

Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the Service... more

What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like righ... more

Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked

Starting your first engineering role — or coming back for a return offer — and wondering what AI actually changes about the job? This episode gives you the... more

YouTube

Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real audio examples showing authent... more

YouTube

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Similar Podcasts

People also subscribe to these shows.

ServiceNow Podcasts
ServiceNow PodcastsServiceNow Community Podcasts
The Journal.
The Journal.The Wall Street Journal & Spotify Studios

Recent Guests

David Hoare
Group Vice President, Digital Content and Design at ServiceNow
ServiceNow
Episode: The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow
Dantley Davis
SVP of Design at ServiceNow
ServiceNow
Episode: The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow
Dai Li
AI ethicist and human-centered AI strategist
ServiceNow
Episode: Being AI Native at ServiceNow
Alaina Beaver
Global head of accessibility
ServiceNow
Episode: Being AI Native at ServiceNow
Anand Tharanathan
Research leader (framework from cognitive science)
ServiceNow
Episode: Being AI Native at ServiceNow
Ian Thurlow
Engineer in AI native workflows
ServiceNow
Episode: Being AI Native at ServiceNow
Andrew Yan
Engineer in AI native workflows
ServiceNow
Episode: Being AI Native at ServiceNow
Tara Bogavelli
Research engineer leading the open-source initiative
ServiceNow
Episode: EVA - A Framework for Evaluating Voice Agents by ServiceNow
Katrina Stankiewicz
Staff machine learning engineer
ServiceNow
Episode: EVA - A Framework for Evaluating Voice Agents by ServiceNow

Host

Bobby Brill
Host of the podcast and show lead.

Reviews

4.4 out of 5 stars from 42 ratings
  • Not enough content.

    Would be good to have more content here. At least monthly.

    Apple Podcasts
    5
    Yermakoff
    United Kingdom7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Shows depth on governance and practical AI tooling for enterprises.
Episodes balance theoretical ethics with real-world demos.
Guest diversity is strong and executive-friendly.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#166
Denmark/Technology

Talking Points

Recent interactions between the hosts and their guests.

The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: Why should teams keep using process mining after initial fixes?
Because organizations operate in a state of constant change; process mining acts like a metal detector, continuously surfacing new inefficiencies and opportunities as processes, people, and technology evolve.
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: Can you share a concrete example of a quick win from process mining?
Removing an extra level of approval on printer toner requests cut two days from closing time, illustrating how eliminating unnecessary steps can produce rapid improvements.
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Q: What is process mining in simple terms?
It's like an X-ray or MRI for business processes that exposes how work actually flows, revealing where bottlenecks occur and where improvements can be made.
AGENTIC AI - The Future of Work and the Agents Building It
Q: What makes Agent Ada different from a generic chatbot like ChatGPT when analyzing a data set?
Agent Ada doesn't just run generic analyses; it first understands the goal and the user's role, selects the right analytical approach from a curated skill library, and then presents results framed for the user's needs, turning data into a narrative and actionable insights rather than just numbers.
Exploring Leadership and AI with Anand Tharanathan
Q: How important is it for us to always have the human in the loop when designing AI experiences?
Keeping the human in the loop is critical for maintaining situation awareness and effective decision-making when something goes wrong.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About ServiceNow Insights 

What is ServiceNow Insights  about and what kind of topics does it cover?

Listeners can expect a technology-forward show focused on practical AI governance, responsible AI, and enterprise-scale experimentation within ServiceNow. Episodes frequently explore frameworks for evaluating AI, voice agents, accessibility, leadership in AI, and real-world deployments like agentic AI, process mining, and healthcare workflow improvements. Guests often come from ServiceNow's AI, research, and governance teams, plus external experts in ethics, law, and UX research, offering hands-on frameworks, open-source tools, and actionable insights for building trustworthy AI at scale. Noteworthy is the consistent emphasis on human-centered design, transparency, and governance as accelerants rather than bottlenecks, with a strong bias to... more

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How many listeners does ServiceNow Insights  get?

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Rephonic provides comprehensive predictive audience data for ServiceNow Insights , including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does ServiceNow Insights  have?

To see how many followers or subscribers ServiceNow Insights  has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to ServiceNow Insights ?

These podcasts share a similar audience with ServiceNow Insights :

1. ServiceNow Podcasts
2. The AI Daily Brief: Artificial Intelligence News and Analysis
3. All-In with Chamath, Jason, Sacks & Friedberg
4. The Journal.
5. Decoder with Nilay Patel

How many episodes of ServiceNow Insights  are there?

ServiceNow Insights  launched 11 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact ServiceNow Insights ?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for ServiceNow Insights ?

Rephonic pulls ratings and reviews for ServiceNow Insights  from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for ServiceNow Insights ?

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What guests have appeared on ServiceNow Insights ?

Recent guests on ServiceNow Insights  include:

1. David Hoare
2. Dantley Davis
3. Dai Li
4. Alaina Beaver
5. Anand Tharanathan
6. Ian Thurlow
7. Andrew Yan
8. Tara Bogavelli

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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