Service Designeren & CX Eksperten
Stine Marsal & Søren BechmannHvad betyder det konkret i hverdagen, når vi har en strategi om at have kunden i fokus og når vi går og fortæller os selv og hinanden, at vi går en ekstra mil for kunden? Du kan bruge kundeoplevelsen til at nå virksomhedens mål - men du skal gøre det på den rigtige måde.
| Publishes | Twice monthly | Episodes | 5 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Language | Danish | Category | Business | ||
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Sådan gør du strategi til virkelighed.
3-meter-reglen består af 3 – 4 adfærdsrettede bud, der skal sikre at vi får omsat strategi til virkelighed gennem vores adfærd.
Den er kendt og omtales af mange konsulenter indenfor Customer Experience Manag... more
Når vi vil have kunderne til at gøre noget eller give dem en bestemt oplevelse, så skal kunderejsen hænge sammen på en god måde.
Det siger egentlig sig selv.
Men hvordan hænger kunderejsen sammen på den bedst mulige måde?
Det kan vi godt sidde... more
At få de gode idéer er altafgørende for, at du kan drive arbejdet med kunderejsen i den rigtige retning.
I denne episode af Service Designeren og CX Eksperten bliver du introduceret til nogle af vores allerbedste metoder til at sørge for, at vi alt... more
Hvad forestiller du dig - at jeres kunder oplever - når de besøger jeres forretning?
Og hvor sikker er du egentlig på - at det også er dét de i virkeligheden oplever?
Der er ofte et gab mellem det, som virksomheden TROR, kunderne oplever- og de... more
I denne første episode af Service Designeren & CX Eksperten hører du ikke bare historien om, hvordan Søren og Stine har mødt hinanden i deres fælles interesse for den gode kundeoplevelse.
Du får også et indblik i:
Den allerstørste udfordring ved ... more
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Service Designeren & CX Eksperten launched 4 years ago and published 5 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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