Secrets To Contact Center Success
BravaTrakBringing you the latest and greatest tips from the best and brightest minds in the call center and contact center industry. We discuss topics including hiring, training, sales, productivity, customer experience (CX) and much more. more
| Publishes | Weekly | Episodes | 49 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Categories | ManagementBusiness | ||||
Listen to the Podcast
Latest Episodes
Dan Cooper is the Head of Digital at Spark NZ. He’s been working in the contact centre industry since the late 90s. Over the past few years, Dan’s lead the transformation of Spark’s customer care with digital adoption. more
John Kelly is the Chief Revenue Officer at SupportLogic, while Jessica Voss is responsible for Enterprise Sales. more
Justin Baty is the Auckland Cars Regional Manager at Turners Auto Retail. more
David Stone is a Senior Vice President at the conversational AI startup, Curious AI. more
Alex Mead is the Chief Customer Service Experience Director at a start-up digital bank in Bahrain. more
Gabriel Mendez is an auditor and senior consultant in customer experience processes and technology applications. more
Immanuel Joseph is the Reporting Manager at Allianz Australia. more
Stephanie Riordan-Edmonds is the Head of Customer Service at Southern Cross Health Society. more
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Reviews
- Just What I Needed
Blair does a great job of finding dynamic people to talk to, and great subjects. I always learn something while listening to this podcast…call center nerds unite!
Apple Podcasts5Spoonertexas
United States3 years ago - Great help :>)
Whether we are speaking on the phone or negotiating our way through an online chat, the quality of the interaction is at the heart of it's success. For me, support is the key factor in my purchasing decisions. This podcast will help you turn your call centre into a lead generator.
Apple Podcasts5Stokesea
Australia3 years ago
Top Management Podcasts
Audience
Listeners, engagement and demographics and more for this podcast.
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Frequently Asked Questions About Secrets To Contact Center Success
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Secrets To Contact Center Success launched 3 years ago and published 49 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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