Secrets To Contact Center Success
BravaTrakBringing you the latest and greatest tips from the best and brightest minds in the call center and contact center industry. We discuss topics including hiring, training, sales, productivity, customer experience (CX) and much more.
Brought to you by BravaTrak. Our Sales Leadership System enables contact centres to increase revenue and achieve their sales growth targets. All by measuring and improv... more
| Publishes | Weekly | Episodes | 49 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
Listen to this Podcast
Latest Episodes
Dan Cooper is the Head of Digital at Spark NZ. He's been working in the contact centre industry since the late 90s. Over the past few years, Dan's lead the transformation of Spark's customer care with digital adoption.
Today, he shares the details o... more
John Kelly is the Chief Revenue Officer at SupportLogic, while Jessica Voss is responsible for Enterprise Sales.
They have over 50 years' experience between them in the tech side of contact centres and support services, and keep abreast of the lates... more
Justin Baty is the Auckland Cars Regional Manager at Turners Auto Retail.
With 9 years' experience in the business, he's seen firsthand how the company's supportive performance management process is highly effective at getting people back on-track a... more
David Stone is a Senior Vice President at the conversational AI startup, Curious AI.
With 30 years' experience in the call centre industry, he's spent his career working both in contact centre, for outsourcers, and for industry vendors.
Over the pa... more
Alex Mead is the Chief Customer Service Experience Director at a start-up digital bank in Bahrain.
With 20 years experience in this role at organisations across multiple industries, Alex has discovered many organisations have got fundamental parts m... more
Gabriel Mendez is an auditor and senior consultant in customer experience processes and technology applications.
Based in Mexico City, Gabriel has decades of experience in contact centre data and voice technology, and has been a judge for industry a... more
Immanuel Joseph is the Reporting Manager at Allianz Australia.
With a master's degree in IT, Immanuel has worked in the Allianz contact centre for the past 4 years to modernise their reporting.
Today, he shares tips from the journey Allianz has bee... more
Stephanie Riordan-Edmonds is the Head of Customer Service at Southern Cross Health Society.
She's been in the contact centre industry since the mid 90's, and loves making a difference to customers and her people.
Today, she shares they maintain a p... more
Key Facts
Reviews
- Just What I Needed
Blair does a great job of finding dynamic people to talk to, and great subjects. I always learn something while listening to this podcast…call center nerds unite!
Apple Podcasts5Spoonertexas
United States5 years ago - Great help :>)
Whether we are speaking on the phone or negotiating our way through an online chat, the quality of the interaction is at the heart of it's success. For me, support is the key factor in my purchasing decisions. This podcast will help you turn your call centre into a lead generator.
Apple Podcasts5Stokesea
Australia5 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #79 |  United Arab Emirates/Business/Management |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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How many episodes of Secrets To Contact Center Success are there?
Secrets To Contact Center Success launched 5 years ago and published 49 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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