Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for ov... more
Publishes | Weekly | Episodes | 103 | Founded | 2 years ago |
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Number of Listeners | Category | Business |
In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo welcome back Ashley DeKerlegand to discuss the Action Mapping framework, a method for enhancing customer education and driving behavior change. The conversation explores the importance of ... more
In this episode of SaaS Therapy, Todd and Casey dive into the intricacies of change management, focusing on the ADKAR framework and introducing their own ADOPT framework. They discuss the importance of awareness, desire, knowledge, and participation ... more
In this episode of SaaS Therapy, Todd and Casey engage with Sarah Scheibner, a member of the TechSmith Advisory Board, to discuss the importance of customer feedback, change management, and effective communication in software implementation. Sarah sh... more
In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo welcome Bill Wilson, a B2B pricing strategist, to discuss the intricacies of pricing strategies in SaaS businesses. Bill shares his journey from software engineering to pricing strategy, e... more
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The SaaS Therapy podcast impressively bridges the gap between software vendors and their customers, providing a unique space for mutual understanding. Casey and Todd’s insightful discussions provide valuable insights into the challenges each party faces, promoting a collaborative environment that benefits both sides. This podcast is must-listen for anyone in the software industry seeking a deeper connection between creators and users.
Casey and Todd are knowledgeable, engaging, and always bring a fresh perspective to each episode. I highly recommend tuning in for anyone looking to stay informed and inspired in the SaaS industry!!
These episodes are jam-packed with insights and tips that get you to think in new ways. The hosts have a great dynamic. Can’t wait for more episodes.
Finally a great podcast for CS teams with good data and actionable takeaways that I can use with my customers! 5/5 stars. Nice work, Casey, Todd, and BrainStorm team!
Todd and Casey have been really thoughtful with this content. Lots of great insights for SaaS companies struggling to keep customers engaged with their solutions.
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SaaS Therapy launched 2 years ago and published 103 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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