Rush to Resolution: Transforming Customer Experiences for Growing SaaS Companies
Brett RushRush to Resolution is transforming customer experiences for growing B2B companies. We are Customer Support Systems Architects and CX leadership coaches. - Create structured systems that drive clarity and consistency. - Drive efficiency with clear decision-making frameworks. - Increase productivity and scale with intelligent systems and refined processes. - Unlock your CX team’s potential with expe... more
| Publishes | Twice weekly | Episodes | 16 | Founded | a year ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
Listen to this Podcast
Latest Episodes
Customer Experience News - a place to learn about updates and releases from all of the tools that are building solutions for Customer Support, Success, and Growth.
If you’re considering different tools to solve your specific workflow, this podcast i... more
When support volume becomes difficult to manage, customer retention drops, or you need a scalable operational strategy, Rush to Resolution organizes, prioritizes, and optimizes your customer support operations.
With our SaaS Support consulting or im... more
Rush to Resolution is transforming customer experiences for growing B2B companies.I’m Brett Rush with 20 years in CX, and I’ve discovered my passion in architecting customer support systems and coaching CX leadership. Too many CX leaders, even the te... more
Customer Support shouldn’t find out about product launches from customers.
Does this sound familiar? Maybe a little triggering?
This is something I had to come to grips with:
→ What if Support reached out to Product, instead of waiting for Prod... more
When the VP asked me to start supporting customers over the phone, I told him no.
Here’s what you should know:
It was important to me that our customers contacted us in the right communication methods for the right reasons. I didn’t want customers... more
Deflection, Cost & AHT are AI efficiency metrics. So how do you measure AI chatbot effectiveness? 👇
In Part 4 of 4 of Rush to Resolution’s AI chatbot series, we explain the metrics that give you a healthy balance for a great customer experience.
�... more
It’s no secret that delivering an exceptional customer experience requires intentionality and hard work. With all of the latest developments in AI for Customer Support, it’s challenging to keep up with what’s possible - or even know where to begin!
more
In this video, I address the pain point of declining AI chatbot performance and reveal why the 'set it and forget it' mentality is sabotaging your customer experience.
Welcome to Part 3 of my 4-part series on implementing successful AI chatbots. I’... more
Key Facts
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Gender Skew | Location | Interests | |||
|---|---|---|---|---|---|
| Professions | Age Range | Household Income | |||
| Social Media Reach | |||||
Frequently Asked Questions About This Podcast
Where can I find podcast stats for this podcast?
Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does this podcast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for this podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for this podcast?
Rephonic provides comprehensive predictive audience data for this podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does this podcast have?
To see how many followers or subscribers this podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
How many episodes of this podcast are there?
this podcast launched a year ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact this podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for this podcast?
Rephonic pulls ratings and reviews for this podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for this podcast?
Rephonic provides full transcripts for episodes of this podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.