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Artwork for Rush to Resolution: Transforming Customer Experiences for Growing SaaS Companies

Rush to Resolution: Transforming Customer Experiences for Growing SaaS Companies

Brett Rush

Rush to Resolution is transforming customer experiences for growing B2B companies. We are Customer Support Systems Architects and CX leadership coaches. - Create structured systems that drive clarity and consistency. - Drive efficiency with clear decision-making frameworks. - Increase productivity and scale with intelligent systems and refined processes. - Unlock your CX team’s potential with expe... more

PublishesTwice weeklyEpisodes16Foundeda year ago
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BusinessManagement

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Artwork for Rush to Resolution: Transforming Customer Experiences for Growing SaaS Companies

Latest Episodes

Customer Experience News - a place to learn about updates and releases from all of the tools that are building solutions for Customer Support, Success, and Growth.

If you’re considering different tools to solve your specific workflow, this podcast i... more

When support volume becomes difficult to manage, customer retention drops, or you need a scalable operational strategy, Rush to Resolution organizes, prioritizes, and optimizes your customer support operations.

With our SaaS Support consulting or im... more

Rush to Resolution is transforming customer experiences for growing B2B companies.I’m Brett Rush with 20 years in CX, and I’ve discovered my passion in architecting customer support systems and coaching CX leadership. Too many CX leaders, even the te... more

Customer Support shouldn’t find out about product launches from customers.

Does this sound familiar? Maybe a little triggering?

This is something I had to come to grips with:

→ What if Support reached out to Product, instead of waiting for Prod... more

When the VP asked me to start supporting customers over the phone, I told him no.

Here’s what you should know:

It was important to me that our customers contacted us in the right communication methods for the right reasons. I didn’t want customers... more

Deflection, Cost & AHT are AI efficiency metrics. So how do you measure AI chatbot effectiveness? 👇

In Part 4 of 4 of Rush to Resolution’s AI chatbot series, we explain the metrics that give you a healthy balance for a great customer experience.

... more

It’s no secret that delivering an exceptional customer experience requires intentionality and hard work. With all of the latest developments in AI for Customer Support, it’s challenging to keep up with what’s possible - or even know where to begin!

more

In this video, I address the pain point of declining AI chatbot performance and reveal why the 'set it and forget it' mentality is sabotaging your customer experience.

Welcome to Part 3 of my 4-part series on implementing successful AI chatbots. I’... more

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