Rush to Resolution: Transforming Customer Experiences for Growing SaaS Companies
Brett RushRush to Resolution is transforming customer experiences for growing B2B companies. We are Customer Support Systems Architects and CX leadership coaches. - Create structured systems that drive clarity and consistency. - Drive efficiency with clear decision-making frameworks. - Increase productivity and scale with intelligent systems and refined processes. - Unlock your CX team’s potential with expe... more
| Publishes | Weekly | Episodes | 20 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
Listen to this Podcast
Latest Episodes
February 5, 2026 - CX-News Headlines
0:00 Introduction1:03 Notion2:09 Intercom3:00 Zendesk3:39 Helply3:59 Lorikeet4:26 Sierra4:48 Decagon5:04 Pluno5:22 Plain5:34 Zipchat5:47 Outro
You can find these links directly to these updates on our website at... more
Zendesk released unified navigation, standardizing their interface across Support, Admin Center, WFM, QA, and AI agents. Ada and Medallia announced a partnership connecting voice-of-customer intelligence directly to AI agent workflows. Pylon continue... more
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders.
SaaS platform companies wasted NO time building and launching Q1 updates. We don’t have a m... more
At CES 2026, Voice AI showed up in cars, wearables, TVs, and home devices, and it's not waiting for customers to reach out. It's booking appointments, paying for parking, and remembering past interactions on its own.
SoundHound, Kardome, and Transca... more
Customer Experience News - a place to learn about updates and releases from all of the tools that are building solutions for Customer Support, Success, and Growth.
If you’re considering different tools to solve your specific workflow, this podcast i... more
When support volume becomes difficult to manage, customer retention drops, or you need a scalable operational strategy, Rush to Resolution organizes, prioritizes, and optimizes your customer support operations.
With our SaaS Support consulting or im... more
Rush to Resolution is transforming customer experiences for growing B2B companies.I’m Brett Rush with 20 years in CX, and I’ve discovered my passion in architecting customer support systems and coaching CX leadership. Too many CX leaders, even the te... more
Customer Support shouldn’t find out about product launches from customers.
Does this sound familiar? Maybe a little triggering?
This is something I had to come to grips with:
→ What if Support reached out to Product, instead of waiting for Prod... more
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this podcast launched a year ago and published 20 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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