Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole KeleherCustomers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit.Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strat... more
| Publishes | Twice weekly | Episodes | 106 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingEntrepreneurship | |||
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Latest Episodes
Email isn’t just another marketing tool—it’s the most reliable way to connect with your customers. In this episode of the Customer Connect Podcast, Nicole Keleher dives into why email delivers stronger results than social media, practical incentives ... more
The busiest quarter of the year is here, and before you spend money on ads or boosted posts, it’s worth asking: is your website actually ready to convert? In this episode of the Customer Connect Podcast, I walk you through the simple website tweaks t... more
In this episode of Customer Connect, I’m joined by Victoria Christofa from House2Home Moorebank, a family-run homewares store in Sydney that has built its reputation on creating memorable customer experiences.
Victoria shares the story of her family... more
The Customer Connect Podcast now includes an extra monthly episode designed just for seasonal business operators. These episodes focus on the unique challenges of trading in short bursts and making the most of your peak periods.
Seasonal operators i... more
Welcome to the first episode of Experience Wins, a new monthly series on the Customer Connect podcast. In each instalment, Nicole shares practical customer experience ideas drawn from real businesses across different industries. These are not abstrac... more
Did you know 84% of customers say they’re more likely to shop somewhere that “feels festive” rather than one that doesn’t (NRF 2023)? Creating a Christmas display doesn’t have to be costly or complicated, yet it can make a real difference to how cust... more
What can small business owners really learn from Disney about customer experience? In this episode of Customer Connect, I’m joined by Vance Morris — a former Disney leader turned entrepreneur — to explore how the systems and “wow” moments that make D... more
We’ve reached 100 episodes, and it feels like the perfect time to refine the focus of the Retail Success Series.
In this episode, I’m sharing why customer experience is the one thing competitors can’t copy, how it drives repeat business, and why ev... more
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