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Quality Management
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Social Care
Disability Sector
Women In Quality
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Quality Standards
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Construction
Defense
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Diversity In Leadership
Mentorship
Recruitment Practices
Leadership
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Person-Centered Care
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Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.

Learn more about the CQI

PublishesMonthlyEpisodes28Founded2 years ago
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Latest Episodes

What happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former pharmaceutical industry leader, executive advisor, speaker and author ​on human su... more

YouTube

From quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are high. In this episode, he explains how trust, collaboration and designing for real ... more

YouTube

Standards quietly underpin modern life, yet most organisations still rely on PDFs and manual processes to put them into practice. In this episode, Simon Powell, Executive Director of the Digital Standards Alliance, explains how digital standards coul... more

What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and Founder of Westwood Management Consulting, explores how short-term think... more

YouTube

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The Quality Hub
The Quality HubCore Business Solutions

Recent Guests

Maryna Bilousova
Former pharmaceutical leader, executive advisor, speaker and author
Independent / Former Pharmaceutical Leader
Episode: Can Burnout Become a Quality Failure?
Andrew Wright
Managing partner at Dynamic Technologies and fellow of the Association for Project Management
Dynamic Technologies
Episode: The Power of Getting Quality Right
Simon Powell
Executive Director
Digital Standards Alliance
Episode: The Standards Crisis Nobody Is Talking About
Carl Andrew
Chartered Management Consultant, Founder of Westwood Management Consulting
Westwood Management Consulting
Episode: When Leadership Fails, Quality Pays the Price
Chantal Guay
CEO of the Standards Council of Canada
Standards Council of Canada
Episode: 90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It
Helen Hardy
Chief Executive Officer of the Chartered Institute of Logistics and Transport (CILT UK)
CILT UK
Episode: Leading Without Fitting the Traditional CEO Mould
Lee Bryan
CEO of ARCUS Compliance
ARCUS Compliance
Episode: How Compliance Could Get You Caught Out
Susannah Clark
Managing Partner at Process Management International (PMI)
PMI
Episode: How To Get On With Your New AI Colleague
Anthony Richardson
Senior Consultant at PMI
PMI
Episode: How To Get On With Your New AI Colleague

Host

Rashad Issa
Host of Quality Impact

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Talking Points

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Can Burnout Become a Quality Failure?
Q: What is one key lesson for quality leaders to improve well-being and organizational relationships?
Sustainable quality cannot be built on unsustainable human performance; prioritize people, balance, and a culture that supports healthy, resilient performance.
Can Burnout Become a Quality Failure?
Q: What practical steps can leaders take to protect well-being while maintaining quality?
Foster psychological safety, implement safe communication practices, acknowledge individual goals, avoid a relentless overperforming culture, and design systems that support sustainable performance.
Can Burnout Become a Quality Failure?
Q: What role does organizational culture play in sustaining well-being and performance?
Culture either reinforces unhealthy overwork or supports safety, open communication, and boundaries that enable teams to function well over the long term.
The Power of Getting Quality Right
Q: What did those early jobs teach you about the true cost or impact when things go wrong?
They showed that poor quality translates into lost revenue, customer dissatisfaction, and operational disruption, whereas premium quality creates tangible value and competitive advantage, reinforcing the importance of designing for the customer's actual needs, not just their stated wants.
The Power of Getting Quality Right
Q: Andrew, thank you very much for joining the episode today. Can you give us just a brief overview of how that journey evolved and how quality became that thread running through it all?
The journey spans from biochemistry and data analytics to engineering and AI, with a consistent emphasis on quality as the driver of success. Early experiences at Birds Eye illustrated the cost of poor quality, while later high-stakes projects, like the NHS Direct replacement, demonstrated how quality and user-focused design can deliver outcomes under tight deadlines and save substantial costs.

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Frequently Asked Questions About Quality Impact

What is Quality Impact about and what kind of topics does it cover?

Quality Impact delivers in-depth conversations with high-profile leaders and practitioners focused on quality, standards, governance, and the strategic role of quality across industries. Episodes often explore how quality intersects with finance, digital transformation, AI, and global operations, featuring practical frameworks, leadership insights, and real-world case studies from sectors such as manufacturing, aerospace, wind energy, and standards bodies. A recurring strength is translating complex topics—like digital standards, compliance, and standardization—into actionable guidance for professionals responsible for quality, risk, and organizational performance. The show frequently highlights cross-functional collaboration, leadership de... more

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Which podcasts are similar to Quality Impact?

These podcasts share a similar audience with Quality Impact:

1. The Quality Hub
2. The Rest Is Politics

How many episodes of Quality Impact are there?

Quality Impact launched 2 years ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Quality Impact?

Recent guests on Quality Impact include:

1. Maryna Bilousova
2. Andrew Wright
3. Simon Powell
4. Carl Andrew
5. Chantal Guay
6. Helen Hardy
7. Lee Bryan
8. Susannah Clark

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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