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Quality Management
Sustainability
Social Care
Artificial Intelligence
Disability Sector
Women In Quality
Safeguarding
Quality Standards
Empowerment Model
Construction
Defense
Nuclear
Diversity In Leadership
Mentorship
Recruitment Practices
Automotive Industry
Person-Centered Care
Community Living
Apprenticeships
Education

Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.

Learn more about the CQI

PublishesMonthlyEpisodes24Founded2 years ago
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Latest Episodes

What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain shares how his team at Siemens Gamesa grew from three people to eleven ... more

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What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada, joins Rashad Issa to explore why standards are far more than certificate... more

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Helen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional bodies. She explores skills shortages, supply chain disruption, and why governan... more

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Compliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee Bryan of ARCUS Compliance explains how founders can turn compliance into a strat... more

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Recent Guests

Chantal Guay
CEO of the Standards Council of Canada
Standards Council of Canada
Episode: 90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It
Helen Hardy
Chief Executive Officer of the Chartered Institute of Logistics and Transport (CILT UK)
CILT UK
Episode: Leading Without Fitting the Traditional CEO Mould
Lee Bryan
CEO of ARCUS Compliance
ARCUS Compliance
Episode: How Compliance Could Get You Caught Out
Susannah Clark
Managing Partner at Process Management International (PMI)
PMI
Episode: How To Get On With Your New AI Colleague
Anthony Richardson
Senior Consultant at PMI
PMI
Episode: How To Get On With Your New AI Colleague
Vince Desmond
CEO of the Chartered Quality Institute (CQI)
CQI
Episode: What’s Really Changing in Quality? Insights from the CQI CEO
Dr. Ken Hudson
Inventor of Switch Thinking and expert in brain science and creativity.
Episode: This 2-Minute Trick Will Completely Change How You Think at Work
Richard Corderoy
CEO of Oakland, leading the charge in transforming how organizations unlock value from data.
Oakland
Episode: Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy
Benedict Sommerhoff
Head of Quality Lab at Deutsche Gesellschaft für Qualität
Deutsche Gesellschaft für Qualität
Episode: Inside the Quality Lab: How Innovation Is Reshaping the Industry

Host

Rashad Issa
Host of Quality Impact

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Talking Points

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90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It
Q: What should a quality professional stop doing and start doing to get the board to listen to standardization strategies?
Shift the narrative from describing activities to showing concrete impacts: demonstrate how standardization improves sales, enables broader market access, and reduces barriers for the organization, while framing standards as a strategic leadership topic rather than just a compliance checkbox.
Leading Without Fitting the Traditional CEO Mould
Q: So Helen, what was it like stepping into a CEO at all? And how have you navigated the transition personally?
I went from a position where succession planning was discussed to stepping into the interim role, and I focused on belief and purpose. I surrounded myself with a strong network, listened before acting, and used evidence of what I had delivered to counter self-doubt, which helped me lead with clarity and confidence.
What’s Really Changing in Quality? Insights from the CQI CEO
Q: How does CQI plan to strengthen its influence and awareness to the public next year?
CQI aims to expand external engagement through its external affairs function, broaden government and industry outreach, and work with universities and corporate partners to promote the value of quality management as a societal good.
Think Differently or Fail: Graham Upton on Rethinking Quality
Q: What advice would you give quality professionals about adapting their approaches to keep pace with innovation?
Graham advises that quality professionals should embrace technology positively and educate themselves on new tools and innovations to enhance their roles rather than fearing job replacement.
Think Differently or Fail: Graham Upton on Rethinking Quality
Q: How do you strike the right balance between encouraging bold innovative thinking and maintaining quality standards?
Graham notes the importance of adapting processes to incorporate AI while ensuring rigorous quality standards and human oversight, particularly in critical scenarios like air traffic control.

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Frequently Asked Questions About Quality Impact

What is Quality Impact about and what kind of topics does it cover?

Quality Impact features in-depth conversations with industry leaders about quality management, digital transformation, and the evolving role of quality across engineering, manufacturing, and services. Episodes consistently explore how early-stage quality considerations, data governance, and ethical considerations shape successful products and operations, with practical insights on lean, agile practices, and interdisciplinary collaboration. Notable throughlines include the integration of AI and data science into quality work, the importance of culture and leadership in driving quality, and the human-rights and sustainability dimensions of modern supply chains. The show frequently surfaces real-world case studies, from aerospace to pharma, il... more

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Which podcasts are similar to Quality Impact?

These podcasts share a similar audience with Quality Impact:

1. The News Agents
2. The News Agents - USA
3. The Diary Of A CEO with Steven Bartlett
4. The Rest Is Politics
5. The Rest Is History

How many episodes of Quality Impact are there?

Quality Impact launched 2 years ago and published 24 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Quality Impact?

Recent guests on Quality Impact include:

1. Chantal Guay
2. Helen Hardy
3. Lee Bryan
4. Susannah Clark
5. Anthony Richardson
6. Vince Desmond
7. Dr. Ken Hudson
8. Richard Corderoy

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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