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Artwork for Owned and Operated

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

John Wilson
Home Service Industry
Lead Generation
HVAC
Home Services
Plumbing
Marketing Strategies
Business Growth
HVAC Industry
Marketing
Home Service Businesses
Google Business Profile
Leadership Development
Customer Experience
Acquisitions
Local Service Ads
Cash Flow
Customer Service
Home Services Industry
Profit Maximization
Private Equity

Owned and Operated is the podcast for home service entrepreneurs who want to build larger, more profitable businesses.

Hosted by John Wilson and Jack Carr, each episode features candid conversations with the founders, operators, investors, and industry leaders shaping the future of HVAC, plumbing, electrical, septic, roofing, restoration, and the wider home service industry.

From acquisitions and ... more

PublishesDailyEpisodes406Founded6 years ago
Number of ListenersCategories
EntrepreneurshipBusinessMarketing

Listen to this Podcast

Artwork for Owned and Operated

Latest Episodes

How do you turn a failing $500M home service company into a profitable business in just three years?

John Wilson sits down with the former operator behind one of the largest HVAC and plumbing turnarounds in the country to break down how Service Expe... more

What if you could grow your home service business without spending another dollar on marketing?

John Wilson sits down with Brian Burton, co-host of Waste No Day and creator of Blue Collar Closer, to break down how better sales training, higher avera... more

YouTube

From $700K to $15M in just five years. Shane Viggiani has nearly doubled his electrical business every year, growing from one truck to a 50-person operation in Las Vegas.

John Wilson sits down with Shane, owner of Ampere Electric, to break down the ... more

YouTube

The HVAC industry doesn't just have a labor shortage. It has a training problem.

John Wilson sits down with Jennifer Manzo, HVAC business owner and founder of HVA-Chicks Coalition, to discuss why contractors struggle to hire and develop technicians,... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

Acquiring Minds
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Acquisitions Anonymous - #1 for business buying, selling and operating
Acquisitions Anonymous - #1 for business buying, selling and operatingBill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley
Think Big, Buy Small
Think Big, Buy SmallHarvard Business School

Recent Guests

Brian Burton
Plumbing sales leader, co-host of Waste No Day, and creator of Blue Collar Closer
Blue Collar Closer
Episode: Stop Buying More Leads. Fix Your Home Service Sales. With Brian Burton
Shane Viggiani
Owner of Ampere Electric, a residential electrical service company in Las Vegas
Ampere Electric
Episode: From $700K to $15M: How He Built an Electrical Business in 5 Years
Jennifer Manzo
HVAC business owner and founder of HVA-Chicks Coalition
HVA-Chicks Coalition
Episode: What HVAC Owners Get Wrong About the Labor Shortage
Sam Preston
Marketing agency operator at Service Scalers
Service Scalers
Episode: The Low-Cost Marketing Playbook for Home Service Businesses
Tyler Martin
CFO for the trades who works with home service companies
Profit & Grit
Episode: Why Profitable Home Service Companies Keep Running Out of Cash
Sam from Service Scalers
Marketing expert focused on home service companies
Service Scalers
Episode: Why Home Service Marketing Breaks at $5M
Julie Phan
Guest on the show
Big Reputation? (context suggests involvement with GBP strategy)
Episode: How to Grow Your Home Service Business With Google Business Profiles
Alan Peterson
Lender, First Internet Bank
First Internet Bank
Episode: The 2026 SBA Playbook: How to Buy a Business With 10% Down
Nicholas Riley
Owner/Operator at Driftwood Builders Roofing
Driftwood Builders Roofing
Episode: Why Roofing Is a Beautiful Business: Marketing, Sales & $20K Jobs

Hosts

John Wilson
Host and operator of a multi-location home service company; senior operator with experience across acquisitions, branding, and systems.
Jack Carr
Co-host and operator with hands-on experience in growth, marketing, and scaling home-service businesses.

Reviews

4.8 out of 5 stars from 213 ratings
  • Great Content!

    Always solid content from the OAO team - great work!

    Apple Podcasts
    5
    Dutch of awesome
    United States19 days ago
  • Owner

    Bought a small plumbing business in 2022 and have been slowly scaling since. Just discovered this Podcast and have already found tons of value in the ideas discussed! Good listen for any entrepreneurs and small business owners out there.

    Apple Podcasts
    5
    Garon L
    United States20 days ago
  • So much to learn!

    So much to learn!

    Apple Podcasts
    5
    nirbran
    United Statesa month ago
  • HUGE Fan

    I’ve learned so much from that marketing guy. Jack and John are cool too.

    Apple Podcasts
    5
    Sampreston01
    United Statesa month ago
  • Incredible Value

    The whole team is super helpful. Listened to every episode and am eternally grateful.

    Apple Podcasts
    5
    Goldsmithnb
    United Statesa month ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate specific growth playbooks and real-world anecdotes from operators.
Some critique a shift toward SAAS/tech sponsorships, noting varying pacing and topic focus.
Listeners praise the show for practical, battle-tested insights and actionable tactics.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

From $700K to $15M: How He Built an Electrical Business in 5 Years
Q: How should I be looking at an acquisition if the seller expects $800,000 for a business doing $1.2 million in revenue?
Wilson advises evaluating what the purchase adds, such as entry into a new market, a valuable customer list, a new service line, strong reviews, or marketing assets. He says the price may make more sense if it provides geographic expansion and a team, but Viggiani may be able to build comparable growth organically for less.
From $700K to $15M: How He Built an Electrical Business in 5 Years
Q: What were the big things that broke along the way in those first couple of years, and what do you wish you would have done differently?
Viggiani says he initially designed technician commissions poorly, paying installers as if they had sold and installed each job. When he realized technicians needed incentives to sell work too, the team fell from four employees to two before the company rebuilt.
Stop Buying More Leads. Fix Your Home Service Sales. With Brian Burton
Q: Do you think that it can be programmatic? Like, hey, this is how we do things or because the way that I'm currently thinking about it is the GM or whoever the responsible party is for that group of human beings, they have to have their own magic. How do you think about that?
Burton recommends training a consistent sales process several times a week and holding technicians accountable for conversion rate and opportunity average. He also points to call-recording tools to track whether technicians present options, discuss financing, and ask customers to purchase.
Stop Buying More Leads. Fix Your Home Service Sales. With Brian Burton
Q: Walk me through where you're currently at today.
Burton describes his leadership role at a home service company that grew from $6 million to $32 million in revenue with 20% net profit, then explains how he helped a plumbing business grow organically from $2.4 million to $6.2 million by increasing ticket averages.
From a $2M Family Plumbing Shop to a Multi-Trade Powerhouse
Q: What were the biggest mistakes you guys made along this journey?
Brady says the company tried to fit the wrong people into new roles and held on to employees who did not want the technology and systems required as the business grew. Both guests emphasize developing leaders, delegating, and using financial scorecards.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Owned and Operated

What is Owned and Operated about and what kind of topics does it cover?

This show targets home-service business owners and operators looking to scale, improve profitability, and systemize growth. Episodes consistently center on acquisitions, branding, marketing, sales processes, and the practical realities of running plumbing, electrical, HVAC, and related trades. A distinctive thread runs through discussions about leveraging technology, AI, and software to speed leads, optimize operations, and drive EBITDA, often with candid, real-world anecdotes and playbooks from multi-location operators and investors. Notable strengths include actionable frameworks for fast, cash-flow-friendly growth, a willingness to challenge conventional wisdom about branding and scale, and a focus on building repeatable systems rather t... more

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Which podcasts are similar to Owned and Operated?

These podcasts share a similar audience with Owned and Operated:

1. Acquiring Minds
2. Waste No Day: A Home Services Motivational Podcast
3. Acquisitions Anonymous - #1 for business buying, selling and operating
4. The Game with Alex Hormozi
5. Think Big, Buy Small

How many episodes of Owned and Operated are there?

Owned and Operated launched 6 years ago and published 406 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Owned and Operated?

Recent guests on Owned and Operated include:

1. Brian Burton
2. Shane Viggiani
3. Jennifer Manzo
4. Sam Preston
5. Tyler Martin
6. Sam from Service Scalers
7. Julie Phan
8. Alan Peterson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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