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Artwork for Owned and Operated

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

John Wilson
Lead Generation
Home Service Industry
HVAC
Home Services
Plumbing
Marketing Strategies
Business Growth
Customer Experience
Marketing
HVAC Industry
Home Services Industry
Home Service Businesses
Acquisitions
Leadership Development
Customer Service
Google Business Profile
Local Service Ads
Branding
Service Scalers
Private Equity

Owned and Operated is the podcast for home service entrepreneurs who want to build larger, more profitable businesses.

Hosted by John Wilson and Jack Carr, each episode features candid conversations with the founders, operators, investors, and industry leaders shaping the future of HVAC, plumbing, electrical, septic, roofing, restoration, and the wider home service industry.

From acquisitions and ... more

PublishesDailyEpisodes399Founded6 years ago
Number of ListenersCategories
EntrepreneurshipBusinessMarketing

Listen to this Podcast

Artwork for Owned and Operated

Latest Episodes

Most home service companies think they need more leads. But as you approach $5M, the real problems are often attribution, capacity, booking rates, sales, and fulfillment.

Jack Carr and Sam Preston break down where home service marketing starts to br... more

AI search is changing how homeowners find HVAC, plumbing, and home service companies.

John Wilson sits down with Julie Phan of Big Reputation to break down how ChatGPT and other AI platforms decide which contractors to recommend and what home servic... more

YouTube

What’s working in home service marketing in 2026?

John Wilson and Sam Preston break down Meta Ads, Google Ads, LSAs, speed to lead, call centers, and how contractors can find their next growth channel.

They cover why marketing channels eventually l... more

John Wilson sits down with Julie Phan, founder of Big Reputation, to break down how home service companies can use Google Business Profiles to expand into new markets.

They cover how to choose the right location, how many reviews you need before exp... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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People also subscribe to these shows.

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Acquiring Minds
Acquiring MindsWill Smith
Acquisitions Anonymous - #1 for business buying, selling and operating
Acquisitions Anonymous - #1 for business buying, selling and operatingBill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley
Moneywise
MoneywiseHampton

Recent Guests

Julie Phan
Guest on the show
Big Reputation? (context suggests involvement with GBP strategy)
Episode: How to Grow Your Home Service Business With Google Business Profiles
Jim Lose
Founder of The Military Vet (MilVet)
The Military Vet / MilVet
Episode: Why Growing Home Service Companies Can't Find Great Leaders
Jared Worthen
Transitioned from Tesla to owning Drain Doctors Plumbing, now running the Drain Doctors Plumbing business
Drain Doctors Plumbing
Episode: He Left Tesla to Buy a Plumbing Company. Here's What Happened Next.
Erica Krupin
Founder of Kroopin's Poopin Scoopin (Michigan)
Kroopin's Poopin Scoopin
Episode: Dirty Jobs, Big Profits: Inside the Poop Scooping Business
Katy Lightsey
Leads service operations at Yelp
Yelp
Episode: The Biggest Lead Source Most Home Service Companies Are Ignoring
Dan Eigner
Chief Growth Officer
FieldPulse
Episode: The REAL Systems That Take You From $1M to $10M
Jackie Aubel
From ServiceTitan, involved with Tools of the Trade podcast
ServiceTitan
Episode: The Real Reason Everyone in the Trades Is Starting a Podcast
David Barnett
Business advisor who has helped sell hundreds of companies
Small Business Advisory / Consultant
Episode: What Buyers Actually Look for When Buying a Business
Tyson Chen
Founder of Avoca
Avoca
Episode: AI Is Creating a MASSIVE Gap Between Contractors

Hosts

John Wilson
Host and operator of a multi-location home service company; senior operator with experience across acquisitions, branding, and systems.
Jack Carr
Co-host and operator with hands-on experience in growth, marketing, and scaling home-service businesses.

Reviews

4.8 out of 5 stars from 194 ratings
  • Good content, bad audio

    I really enjoy most of this show’s content, but the audio makes it very challenging to listen to. I don’t know if it’s the recorder, or the microphone, or the host is just turning away from the microphone too often, or what – but it’s like the audio goes from where you can hear it fine to all of a sudden it just drops out to almost nothing. It’s extremely frustrating. Other than that, this show is usually worth your time.

    Apple Podcasts
    3
    Mobster904
    United Statesa month ago
  • Great value

    It’s amazing to get so much value for free. John and Jack Jack provide a mental value and real life experience as they have actually grown their firms. After having meeting these guys, I can tell you that they are the real deal and I look forward to growing my company and sharing the option down that I’ve learned from hearing the podcast from these guys every week keep crushing your guys thanks for the free wisdom from your experiences!

    Apple Podcasts
    5
    Ike1911
    United States5 months ago
  • Great For Home Service Biz Owners

    Tons of value from someone who has been there and done it. Thanks for all your insights John!

    Apple Podcasts
    5
    JRC_85
    United States5 months ago
  • Great Podcast

    Great podcast. Tons of value!

    Apple Podcasts
    5
    Matt@143
    United States10 months ago
  • Amazing Show

    Very rare to have a podcast be this valuable every single episode. I will be coming back every single week for more.

    Apple Podcasts
    5
    Nicholas M Halden
    United States10 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate specific growth playbooks and real-world anecdotes from operators.
Some critique a shift toward SAAS/tech sponsorships, noting varying pacing and topic focus.
Listeners praise the show for practical, battle-tested insights and actionable tactics.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Why Growing Home Service Companies Can't Find Great Leaders
Q: How should leaders be evaluated beyond the resume?
Use a scorecard that defines mission, traits, culture, and expected outcomes, and tie interview questions and references to those criteria to gauge cultural fit and actual impact.
Why Growing Home Service Companies Can't Find Great Leaders
Q: What signals indicate a strong leadership candidate in an interview?
Candidates should demonstrate measurable performance evidence, speak clearly about their past results and KPIs, and be able to discuss why they made past moves, with a focus on growth stories and leadership impact. References should corroborate these claims.
He Left Tesla to Buy a Plumbing Company. Here's What Happened Next.
Q: What was negotiating like and what were the deal specs?
The deal involved cash down plus a seller note, with a total close around three to three and a half times SDE; the path included a balance of cash and seller financing to get the deal done, with ongoing collaboration from the seller.
How Top Contractors Convert More Leads Without Spending More on Marketing
Q: How important is a human caller in the early response window?
Very important in the first 5-10 minutes; a live salesperson during the initial contact dramatically improves booking rates and ROI, complementing AI where appropriate and handling high-ticket or complex leads.
How Top Contractors Convert More Leads Without Spending More on Marketing
Q: What defines a good speed-to-lead setup for a smaller contractor?
Start with strong lead capture and a rapid response workflow. For smaller shops, use native API access to reduce lag, combine fast human follow-up in the first 10 minutes with AI outreach thereafter, and focus on two-to-four touchpoints within the first two hours to maximize response and booking rates.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Owned and Operated

What is Owned and Operated about and what kind of topics does it cover?

This show targets home-service business owners and operators looking to scale, improve profitability, and systemize growth. Episodes consistently center on acquisitions, branding, marketing, sales processes, and the practical realities of running plumbing, electrical, HVAC, and related trades. A distinctive thread runs through discussions about leveraging technology, AI, and software to speed leads, optimize operations, and drive EBITDA, often with candid, real-world anecdotes and playbooks from multi-location operators and investors. Notable strengths include actionable frameworks for fast, cash-flow-friendly growth, a willingness to challenge conventional wisdom about branding and scale, and a focus on building repeatable systems rather t... more

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How many listeners does Owned and Operated get?

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Which podcasts are similar to Owned and Operated?

These podcasts share a similar audience with Owned and Operated:

1. The Home Service Expert Podcast
2. Acquiring Minds
3. Acquisitions Anonymous - #1 for business buying, selling and operating
4. The Game with Alex Hormozi
5. Moneywise

How many episodes of Owned and Operated are there?

Owned and Operated launched 6 years ago and published 399 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Owned and Operated?

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What guests have appeared on Owned and Operated?

Recent guests on Owned and Operated include:

1. Julie Phan
2. Jim Lose
3. Jared Worthen
4. Erica Krupin
5. Katy Lightsey
6. Dan Eigner
7. Jackie Aubel
8. David Barnett

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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