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Artwork for Owned and Operated

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

John Wilson
Lead Generation
HVAC
Home Services
Plumbing
Home Service Industry
Marketing Strategies
Business Growth
Customer Experience
HVAC Industry
Home Services Industry
Marketing
Acquisitions
Home Service Businesses
Customer Service
Leadership Development
Service Scalers
Private Equity
Local Service Ads
Pricing Strategy
Service Titan

The Owned and Operated Podcast is the go-to show for HVAC, plumbing, and electrical business owners who want to grow faster, increase profits, and scale smarter.

Hosted by John Wilson and Jack Carr, real home service operators in the trenches. This podcast delivers 2x weekly, no-BS conversations on what’s actually working in the trades today. From lead generation and marketing to hiring top-tier t... more

PublishesDailyEpisodes371Founded5 years ago
Number of ListenersCategories
BusinessEntrepreneurshipMarketing

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Artwork for Owned and Operated

Latest Episodes

Managing the leadership challenges that come with being a CEO can be surprisingly lonely.

In this solo episode, John Wilson reflects on the last decade of leading Wilson Companies from a team of seven employees to more than 220. He shares the lesson... more

Google search is changing. AI is changing how homeowners find contractors. And the marketing strategies that worked just two years ago aren't enough anymore.

In this episode of Owned and Operated, John Wilson sits down with Service Scalers CEO Sam P... more

If We Had to Start Over, We'd Do This Instead

If John Wilson and Jack Carr lost everything tomorrow, how would they rebuild?

In this episode of Owned and Operated, they tackle one of the biggest questions every entrepreneur eventually asks: would y... more

YouTube

Stop relying on quality work alone to grow your home service business. Learn why prioritizing marketing and sales is the real key to small business growth.

Many tradespeople and contractors believe that doing good work will naturally bring in more c... more

Key Facts

Accepts Guests
Accepts Sponsors
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Number of Listeners
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Recent Guests

Jared Worthen
Transitioned from Tesla to owning Drain Doctors Plumbing, now running the Drain Doctors Plumbing business
Drain Doctors Plumbing
Episode: He Left Tesla to Buy a Plumbing Company. Here's What Happened Next.
Erica Krupin
Founder of Kroopin's Poopin Scoopin (Michigan)
Kroopin's Poopin Scoopin
Episode: Dirty Jobs, Big Profits: Inside the Poop Scooping Business
Katy Lightsey
Leads service operations at Yelp
Yelp
Episode: The Biggest Lead Source Most Home Service Companies Are Ignoring
Dan Eigner
Chief Growth Officer
FieldPulse
Episode: The REAL Systems That Take You From $1M to $10M
Jackie Aubel
From ServiceTitan, involved with Tools of the Trade podcast
ServiceTitan
Episode: The Real Reason Everyone in the Trades Is Starting a Podcast
David Barnett
Business advisor who has helped sell hundreds of companies
Small Business Advisory / Consultant
Episode: What Buyers Actually Look for When Buying a Business
Tony Castelucci
Guest from Wanamaker Advertising; specializes in traditional marketing with a focus on home services
Wanamaker Advertising
Episode: You're Tracking Your Ad Spend Wrong (Here’s What to Do Instead)
Brendan Aronson
Founder of TMV, The Military Vet, a recruiting firm that places operators from military veterans
TMV (The Military Vet)
Episode: How to Hire a GM or Operator for Your Home Service Business
Stephen Cahill
Co-host of Alarm Masters; invited guest on Entry and Exit Podcast
Alarm Masters
Episode: HVAC vs. Security: If You Had $5M, Where Would You Invest?

Hosts

John Wilson
Host with deep involvement in home-service growth, leadership, and operations; frequently discusses scaling, acquisitions, and company-building across multiple locations.
Jack Carr
Co-host focused on growth strategies, field operations, and strategic leadership within multi-location home-service platforms.

Reviews

4.8 out of 5 stars from 180 ratings
  • Great value

    It’s amazing to get so much value for free. John and Jack Jack provide a mental value and real life experience as they have actually grown their firms. After having meeting these guys, I can tell you that they are the real deal and I look forward to growing my company and sharing the option down that I’ve learned from hearing the podcast from these guys every week keep crushing your guys thanks for the free wisdom from your experiences!

    Apple Podcasts
    5
    Ike1911
    United States2 months ago
  • Great For Home Service Biz Owners

    Tons of value from someone who has been there and done it. Thanks for all your insights John!

    Apple Podcasts
    5
    JRC_85
    United States2 months ago
  • Great Podcast

    Great podcast. Tons of value!

    Apple Podcasts
    5
    Matt@143
    United States7 months ago
  • Amazing Show

    Very rare to have a podcast be this valuable every single episode. I will be coming back every single week for more.

    Apple Podcasts
    5
    Nicholas M Halden
    United States7 months ago
  • Almost too good!

    Not enough time in the day to listen and learn! Shoutout to this entire team for all the work that goes into putting this out and helping ppl like me!

    Apple Podcasts
    5
    Eph6:11
    United States7 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests and topics are praised for real-world applicability in running home-service businesses.
Listeners cite consistent tactical value and actionable takeaways across episodes.
Shows are seen as highly constructive for scaling operations, with some critique about pacing or sponsorships interrupting flow.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

He Left Tesla to Buy a Plumbing Company. Here's What Happened Next.
Q: What was negotiating like and what were the deal specs?
The deal involved cash down plus a seller note, with a total close around three to three and a half times SDE; the path included a balance of cash and seller financing to get the deal done, with ongoing collaboration from the seller.
How Top Contractors Convert More Leads Without Spending More on Marketing
Q: How important is a human caller in the early response window?
Very important in the first 5-10 minutes; a live salesperson during the initial contact dramatically improves booking rates and ROI, complementing AI where appropriate and handling high-ticket or complex leads.
How Top Contractors Convert More Leads Without Spending More on Marketing
Q: What defines a good speed-to-lead setup for a smaller contractor?
Start with strong lead capture and a rapid response workflow. For smaller shops, use native API access to reduce lag, combine fast human follow-up in the first 10 minutes with AI outreach thereafter, and focus on two-to-four touchpoints within the first two hours to maximize response and booking rates.
Dirty Jobs, Big Profits: Inside the Poop Scooping Business
Q: How important are systems and people in your growth?
Extremely important; implementing phone systems, CRM, training SOPs, and hiring reliable staff (with background checks) dramatically changes capacity and service quality, enabling the founder to focus on planning and growth.
Dirty Jobs, Big Profits: Inside the Poop Scooping Business
Q: What marketing or pricing strategies have worked as you scaled?
Use recurring pricing and retain customers with thoughtful summer/fall campaigns, test upsells like bi-weekly options, and invest in ads during peak seasons while ensuring you have a reliable ops backbone; also leverage word-of-mouth and local partnerships.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Professions
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Frequently Asked Questions About Owned and Operated

What is Owned and Operated about and what kind of topics does it cover?

The show targets owners and leaders in home-service trades, focusing on growing HVAC, plumbing, and electrical businesses through practical, battle-tested tactics. Episodes emphasize lead generation, marketing, hiring, scalable systems, and strategic growth moves like acquisitions, price optimization, and cash-flow discipline. Notable is the emphasis on real-world, in-the-trenches experiences from multi-location operators, often blending tactical how-tos with insights into M&A, lifecycle marketing, and fleet/operational scaling. The mix of guests ranges from operators sharing field-tested playbooks to advisors and tech partners discussing growth levers, making it a valuable resource for operators seeking actionable strategies and proven fra... more

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Which podcasts are similar to Owned and Operated?

These podcasts share a similar audience with Owned and Operated:

1. The Home Service Expert Podcast
2. Acquiring Minds
3. Waste No Day: A Home Services Motivational Podcast
4. Acquisitions Anonymous - #1 for business buying, selling and operating
5. My First Million

How many episodes of Owned and Operated are there?

Owned and Operated launched 5 years ago and published 371 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Owned and Operated?

Recent guests on Owned and Operated include:

1. Jared Worthen
2. Erica Krupin
3. Katy Lightsey
4. Dan Eigner
5. Jackie Aubel
6. David Barnett
7. Tony Castelucci
8. Brendan Aronson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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