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Artwork for Mailin’ It!

Mailin’ It! - The Official USPS Podcast

United States Postal Service
United States Postal Service
USPS
Mail Security
Disaster Preparedness
Holiday Season
Dog Bite Awareness Campaign
Dog Attacks
Investment Fraud
Hazardous Materials
Lithium Batteries
Mercury
Postal Service Regulations
Shipping Guidelines
Ground Transportation
Airline Safety
Delivering For America Plan
Employee Safety Training
Consumer Protection
Ground Advantage
Delivering For America

As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.

PublishesMonthlyEpisodes92Founded5 years ago
Number of ListenersCategories
GovernmentHistory

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Artwork for Mailin’ It!

Latest Episodes

Returns have become a defining part of online shopping, with U.S. retail returns reaching an estimated $849.9 billion in 2025. In this episode of Mailin’ It, Karla Kirby and Jeff Marino explore how retailers can move beyond viewing returns as simply ... more

YouTube

In this true-crime episode of Mailin’ It, hosts Karla Kirby and Jeff Marino sit down with Postal Inspector Stefan Hinds to explore an investigation that began with a Hampton, Virginia, shooting and ultimately exposed a sophisticated identity theft an... more

YouTube

How did the U.S. Postal Service help build the American West?

In this episode of Mailin' It, USPS Historian Steve Kochersperger takes us on a journey through 250 years of postal history, revealing how the movement of the mail helped shape the nation... more

YouTube

Step behind the scenes of a remarkable 90-plus year partnership between the USPS and the Library of Congress as NLS Director Jason Broughton shares how the Free Matter for the Blind program delivers specialized print and audio materials to millions o... more

YouTube

Key Facts

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Recent Guests

Nagee Jackson
Director of New Business Acquisition, USPS
United States Postal Service
Episode: The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Stefan Hinds
US Postal Inspector who led the team that brought the ring to justice
United States Postal Inspection Service
Episode: The Crime Ring That Left Clues on Social Media
Steve Kochersperger
USPS Historian and Corporate Information Services Manager
United States Postal Service (USPS)
Episode: The Gold Rush, Railroads & the Mail: Connecting the Frontier
Jason Broughton
Director of the Library of Congress National Library Service for the Blind and Print Disabled
Library of Congress / National Library Service for the Blind and Print Disabled
Episode: Why Millions of Books Travel Free Through the Mail
John Bodón
US Postal Inspector, DOJ mail fraud team member
United States Postal Inspection Service
Episode: The Woman Who Tried to Steal Graceland
Edna Cummings
Colonel, retired U.S. Army; author of A Soldier's Life, A Black Woman's Rise from Army Brat to 6888 Champion
U.S. Army (retired)
Episode: No Mail, Low Morale: The 6888’s Courage to Deliver
Sarah Martin
Historian and author
Historian; author on Elizabeth Van Lew
Episode: The Spy Who Delivered: Elizabeth Van Lew’s Secret Postal Legacy
Lisa Bob Simple
Stamp Services Director
United States Postal Service
Episode: A Banner Year for Stamps: The 2026 Lineup
Stephanie Glad
Program Manager for Mail Fraud, United States Postal Inspection Service
USPS, Postal Inspection Service
Episode: Voice Clones & Phony Texts: Artificial Intelligence Fraud

Hosts

Karla Kirby
Host of Mailin It!, longstanding USPS staffer with a focus on history, programs, and education.
Jeff Marino
Co-host and USPS veteran, moderating and hosting segments on history, innovation, and outreach.
Carla Kirby
Co-host and USPS staffer focused on operational storytelling, stamps, and program outreach.

Reviews

3.9 out of 5 stars from 344 ratings
  • **PLEASE** hire better hosts - this is great subject matter!

    This has so much potential to be something great! Even if it is a blatantly obvious PR campaign for USPS, it really could be such an interesting show. As it is in 09/26, the sheer cringe from the hosts reading their (pretty poorly written) scripts snuffed out all the excitement and honestly made it feel like the final project for a high school journalism class. 😔

    But don’t give up on it- this might a really successful govt podcast!! You just need hosts who don’t sound like rookie anchorwomen t... more

    Apple Podcasts
    2
    Reesesgurlhello
    United Statesa month ago
  • Sherman Oaks fraud/crime ring

    Absolutely spellbinding and horrifying story. It’s crazy when you realize some of the people operating in plain sight, parasites, taking over the lives of others. But it’s also really great when postal inspectors and FBI etc. do good work and put these people in jail. Great reporting.

    Apple Podcasts
    5
    DonRellman
    United States8 months ago
  • Mail handler

    It’s helpful to know what the postal details are; I had never heard of it before, especially the last section. Did you know?😁

    Apple Podcasts
    5
    Mail handler for life
    United States9 months ago
  • New CEO

    Enjoyed this interview. We just don’t think of the vast amount of mail moved throughout the country/world. I remember when stationed in Alaska, that the post office either flew or contracted small planes to deliver mail/packages out in the wilderness. No one does that plus being a military family, we got our mail no matter where we lived. Our kids depended on their Christmas gifts every year and we never gave it a thought as they arrived to our APO etc. Thank you for this podcast!

    Apple Podcasts
    5
    loveK9s
    United Statesa year ago
  • Fascinating!

    So glad these intelligent people work for our government.

    Apple Podcasts
    5
    NoIQ
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate actionable takeaways and behind-the-scenes insights from USPS leaders.
Engaging and informative; strong storytelling with credible guests.
A mix of admiration for USPS history and frustration about service issues, depending on episode.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#73
United States/Government

Talking Points

Recent interactions between the hosts and their guests.

The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Q: how can consumers and retailers reach out to the USPS sales department to set up a consult?
Retailers can start at usps.com to request sales support, or engage through local regional and strategic sales teams that can tailor a solution; walk-ins can trigger a lead to the right team through internal processes.
The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Q: what options does the Postal Service put on the table for retailers considering returns?
USPS offers several services, including Ground Advantage, Priority Mail Return, and Parcel Return Service, and the best approach is to match the service to the business need and expected return volume.
The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Q: for someone who's listening to this podcast, who runs a business, why should they be thinking strategically about returns right now with the peak season coming up?
Returns are a customer experience opportunity as much as a cost; aligning returns strategy with customer expectations and economics is essential to protect margins and ensure repeat purchases.
The Crime Ring That Left Clues on Social Media
Q: What role did social media play in recruiting third-party account holders for the fraud scheme?
The ringleader and associates posted flashy images and check-related receipts on social media to recruit victims and to show a veneer of legitimacy, which allowed investigators to trace the flow of funds and identify the real individuals behind the social media accounts.
The Crime Ring That Left Clues on Social Media
Q: How did a local homicide investigation lead to uncovering an identity theft ring tied to mail theft?
Investigators found that the apartment was a trap house for card cracking and check fraud, with local police leveraging a state search warrant that uncovered counterfeit checks, cash, and multiple iPhones, which then connected to the broader USPS investigation.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Mailin’ It!

What is Mailin’ It! about and what kind of topics does it cover?

A historically grounded show from a major U.S. government agency that pairs veteran USPS staff with expert guests to explore how mail, logistics, and technology shape American life. Episodes consistently cover USPS history, innovation in automation and e-commerce, security and fraud prevention, and the service's role in accessibility, literacy, and civil rights. Notable strengths include deep archival storytelling, access to high-level USPS leaders, and a clear focus on practical takeaways for practitioners across marketing, logistics, and public-sector roles. The format often blends narrative history with current operations and future-facing technology, making it useful for listeners who want both context and actionable insights about mail... more

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Which podcasts are similar to Mailin’ It!?

These podcasts share a similar audience with Mailin’ It!:

1. Sidedoor
2. Wait Wait... Don't Tell Me!
3. Army of Normal Folks
4. That's So Criminal
5. The Atlas Obscura Podcast

How many episodes of Mailin’ It! are there?

Mailin’ It! launched 5 years ago and published 92 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Mailin’ It!?

Recent guests on Mailin’ It! include:

1. Nagee Jackson
2. Stefan Hinds
3. Steve Kochersperger
4. Jason Broughton
5. John Bodón
6. Edna Cummings
7. Sarah Martin
8. Lisa Bob Simple

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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