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Artwork for Mailin’ It!

Mailin’ It! - The Official USPS Podcast

United States Postal Service
United States Postal Service
USPS
USPS Operation Santa
Mail Security
Disaster Preparedness
Holiday Season
Dog Bite Awareness Campaign
Dog Attacks
Investment Fraud
Hazardous Materials
Lithium Batteries
Mercury
Postal Service Regulations
Shipping Guidelines
Ground Transportation
Airline Safety
Employee Safety Training
Delivering For America Plan
Consumer Protection
Delivering For America

As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.

PublishesTwice monthlyEpisodes95Founded5 years ago
Number of ListenersCategories
GovernmentHistory

Listen to this Podcast

Artwork for Mailin’ It!

Latest Episodes

What happens when a piece of mail or a package doesn't arrive when and where it's supposed to? In this episode of Mailin’ It!, hosts Karla and Jeff explore the fascinating world of the USPS Mail Recovery Center, where dedicated employees work to reun... more

YouTube

For more than a century, the United States Postal Service has helped bring holiday wishes to those in need through USPS Operation Santa. What began as a tradition of receiving letters to Santa has grown into a nationwide effort powered by the generos... more

YouTube

What would happen to the mail - and the nation’s ability to communicate - if a major Cold War emergency struck? The U.S. government spent decades preparing for that possibility, and the Post Office Department became an important part of its civil def... more

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Returns have become a defining part of online shopping, with U.S. retail returns reaching an estimated $849.9 billion in 2025. In this episode of Mailin’ It, Karla Kirby and Jeff Marino explore how retailers can move beyond viewing returns as simply ... more

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Key Facts

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Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Monica Johnson
Brand marketing specialist at the United States Postal Service
United States Postal Service
Episode: Adopt a Letter, Deliver a Smile: Inside Operation Santa
Frank Blazich
Military history curator at the Smithsonian National Museum of American History; US Air Force veteran
Smithsonian National Museum of American History
Episode: If the Sirens Sounded: The Postal Service’s Cold War Plan
Steve Kochersperger
USPS Historian and Corporate Information Services Manager
United States Postal Service
Episode: If the Sirens Sounded: The Postal Service’s Cold War Plan
Nagee Jackson
Director of New Business Acquisition, USPS
United States Postal Service
Episode: The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Stefan Hinds
US Postal Inspector who led the team that brought the ring to justice
United States Postal Inspection Service
Episode: The Crime Ring That Left Clues on Social Media
Jason Broughton
Director of the Library of Congress National Library Service for the Blind and Print Disabled
Library of Congress / National Library Service for the Blind and Print Disabled
Episode: Why Millions of Books Travel Free Through the Mail
Daniel Piazza
Curator of Philately at the Smithsonian National Postal Museum
Smithsonian National Postal Museum
Episode: America's Story, One Stamp at a Time
John Bodón
US Postal Inspector, DOJ mail fraud team member
United States Postal Inspection Service
Episode: The Woman Who Tried to Steal Graceland
Jennifer Beiro-Reveille
Chief Sustainability Officer, United States Postal Service
USPS
Episode: From Waste to Worth: How USPS Powers the Circular Economy

Hosts

Karla Kirby
Host of Mailin It!, longstanding USPS staffer with a focus on history, programs, and education.
Jeff Marino
Co-host and USPS veteran, moderating and hosting segments on history, innovation, and outreach.
Carla Kirby
Co-host and USPS staffer focused on operational storytelling, stamps, and program outreach.

Reviews

3.9 out of 5 stars from 347 ratings
  • Educational, but campy

    Very educational and informative, but definitely a bit campy. It reminds me of the recordings you hear at museums, but it felt a bit uncanny valley because I was driving in my car lol

    As reviewer Reesesgurlhello wrote in which I couldn’t agree with more: “…the sheer cringe from the hosts reading their (pretty poorly written) scripts snuffed out all the excitement and honestly made it feel like the final project for a high school journalism class. … You just need hosts who don't sound like rooki... more

    Apple Podcasts
    3
    jennasweetheart
    United Statesa month ago
  • **PLEASE** hire better hosts - this is great subject matter!

    This has so much potential to be something great! Even if it is a blatantly obvious PR campaign for USPS, it really could be such an interesting show. As it is in 09/26, the sheer cringe from the hosts reading their (pretty poorly written) scripts snuffed out all the excitement and honestly made it feel like the final project for a high school journalism class. 😔

    But don’t give up on it- this might a really successful govt podcast!! You just need hosts who don’t sound like rookie anchorwomen t... more

    Apple Podcasts
    2
    Reesesgurlhello
    United States2 months ago
  • Sherman Oaks fraud/crime ring

    Absolutely spellbinding and horrifying story. It’s crazy when you realize some of the people operating in plain sight, parasites, taking over the lives of others. But it’s also really great when postal inspectors and FBI etc. do good work and put these people in jail. Great reporting.

    Apple Podcasts
    5
    DonRellman
    United States9 months ago
  • Mail handler

    It’s helpful to know what the postal details are; I had never heard of it before, especially the last section. Did you know?😁

    Apple Podcasts
    5
    Mail handler for life
    United States10 months ago
  • New CEO

    Enjoyed this interview. We just don’t think of the vast amount of mail moved throughout the country/world. I remember when stationed in Alaska, that the post office either flew or contracted small planes to deliver mail/packages out in the wilderness. No one does that plus being a military family, we got our mail no matter where we lived. Our kids depended on their Christmas gifts every year and we never gave it a thought as they arrived to our APO etc. Thank you for this podcast!

    Apple Podcasts
    5
    loveK9s
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate actionable takeaways and behind-the-scenes insights from USPS leaders.
Engaging and informative; strong storytelling with credible guests.
A mix of admiration for USPS history and frustration about service issues, depending on episode.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#49
United States/Government
Apple Podcasts
#203
United Kingdom/Government
Apple Podcasts
#194
Netherlands/Government
Apple Podcasts
#227
Belgium/Government

Talking Points

Recent interactions between the hosts and their guests.

Adopt a Letter, Deliver a Smile: Inside Operation Santa
Q: How does the US Postal Service make sure that the kids personal information is protected?
USPS redacts names and other identifying information, proofreads letters multiple times, and uses a QR-code shipping process that keeps recipients' addresses hidden from adopters.
Adopt a Letter, Deliver a Smile: Inside Operation Santa
Q: For people who might not be familiar with Operation Santa, how would you describe the program?
It is a USPS goodwill effort in which children and families write letters to Santa, USPS reviews and redacts selected letters before posting them, and adopters choose letters and send gifts.
The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Q: how can consumers and retailers reach out to the USPS sales department to set up a consult?
Retailers can start at usps.com to request sales support, or engage through local regional and strategic sales teams that can tailor a solution; walk-ins can trigger a lead to the right team through internal processes.
The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Q: what options does the Postal Service put on the table for retailers considering returns?
USPS offers several services, including Ground Advantage, Priority Mail Return, and Parcel Return Service, and the best approach is to match the service to the business need and expected return volume.
The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage
Q: for someone who's listening to this podcast, who runs a business, why should they be thinking strategically about returns right now with the peak season coming up?
Returns are a customer experience opportunity as much as a cost; aligning returns strategy with customer expectations and economics is essential to protect margins and ensure repeat purchases.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Mailin’ It!

What is Mailin’ It! about and what kind of topics does it cover?

A historically grounded show from a major U.S. government agency that pairs veteran USPS staff with expert guests to explore how mail, logistics, and technology shape American life. Episodes consistently cover USPS history, innovation in automation and e-commerce, security and fraud prevention, and the service's role in accessibility, literacy, and civil rights. Notable strengths include deep archival storytelling, access to high-level USPS leaders, and a clear focus on practical takeaways for practitioners across marketing, logistics, and public-sector roles. The format often blends narrative history with current operations and future-facing technology, making it useful for listeners who want both context and actionable insights about mail... more

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Which podcasts are similar to Mailin’ It!?

These podcasts share a similar audience with Mailin’ It!:

1. The Atlas Obscura Podcast
2. Wait Wait... Don't Tell Me!
3. Freakonomics Radio
4. Hidden Brain
5. What It's Like To Be... with Dan Heath

How many episodes of Mailin’ It! are there?

Mailin’ It! launched 5 years ago and published 95 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Mailin’ It!?

Recent guests on Mailin’ It! include:

1. Monica Johnson
2. Frank Blazich
3. Steve Kochersperger
4. Nagee Jackson
5. Stefan Hinds
6. Jason Broughton
7. Daniel Piazza
8. John Bodón

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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