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Let's Talk Loyalty

Paula Thomas
Loyalty Programs
Loyalty Marketing
Brazil
Loyalty Program
Customer Engagement
Loyalty Marketing Trends
Cash Back
Customer Trust
Customer Experience
Hospitality Industry
Economic Sustainability
Digital Shopping
Select Guest Loyalty Program
The Paddock
Loyalty Strategy
Behavioral Economics
Free Shipping
Omni-Channel Strategy
Omni Hotels & Resorts
Loyalty Ambassadors

“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: www.letstalkloyalty.com/

PublishesDailyEpisodes721Founded6 years ago
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Artwork for Let's Talk Loyalty

Latest Episodes

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

Tune into Let’s Talk Loyalty and Loyalty TV to hear from Sid Krishna, Vice President of Carnival Cruise Line, on how Carnival is eleva... more

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This episode of Let's Talk Loyalty & Loyalty TV is in Spanish

Hoy en Let’s Talk Loyalty en español converso con Max Everett, Director de Lealtad en Enterprise Mobility. Desmenuzamos Enterprise Plus, la estrategia de lealtad de la marca, su relación ... more

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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

Paula Thomas here - proud Founder and CEO of Let's Talk Loyalty and Loyalty TV.... with my final ever episode for you as a host of our... more

YouTube

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

Paula Thomas here today, hosting perhaps the most special and significant episode of our show for me personally - and I can't imagine ... more

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Recent Guests

Dr. Nejib Ben Kheder
Head of Emirates Skywards
Emirates
Episode: Emirates Skywards Silver Jubilee - 25 Years Celebrating Emirates Loyalty Success (#717)
Mehdi Hemici
Chief Loyalty and E-Commerce Officer at ACCOR
ACCOR Group
Episode: ACCOR Plus Innovates Again as a Leading Lifestyle Subscription (#716)
Emilie Couton
CEO of ACCOR Plus
ACCOR Group
Episode: ACCOR Plus Innovates Again as a Leading Lifestyle Subscription (#716)
Nyeleti Sue-Angel Nkuna
Customer loyalty strategist with a proven record helping global brands forge deeper connections with their customers
Lego Group
Episode: Host Announcement - Nyeleti Nkuna Joins Let's Talk Loyalty & Loyalty TV (#714)
Monica Sharma
Corporate Head of Loyalty at Lalit Suri Hospitality Group
Lalit Suri Hospitality Group
Episode: Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group (#712)
Juber Shaikh
Regional Head Loyalty Program at Lalit Suri Hospitality Group
Lalit Suri Hospitality Group
Episode: Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group (#712)
Luke Cann
Co-founder of HEMO Data, UAE-based company specializing in data management
HEMO Data
Episode: From Data Chaos to Loyalty Success: Insights with HEMOdata (#709)
Dustyn Smith
Co-founder of HEMO Data, specializing in effective data management
HEMO Data
Episode: From Data Chaos to Loyalty Success: Insights with HEMOdata (#709)
Berni Brugger
CEO of the PAYBACK Group
PAYBACK Group
Episode: PAYBACK (Germany) Shares Its Latest World Class Successes | Archive episode (#708)

Host

Paula Thomas
Founder and CEO of Let's Talk Loyalty and Loyalty TV

Reviews

4.7 out of 5 stars from 97 ratings
  • Great Content

    As a lover of loyalty programs this podcast gives me ideas and keeps me informed from industry leaders. A great listen each week.

    Apple Podcasts
    5
    Loyalty lover
    Australia7 months ago
  • Yea, yea, yea…

    Listening to one episode of the show as the interview came recommended in the industry circles I’m in and after 10 minutes, I’m done… The guest is great and the topic is fascinating, but the constant “yea… yea… mhmm… yea” from the host (while the guest is speaking) is beyond annoying. Maybe it’s a marketing thing?

    Apple Podcasts
    1
    NotSupposedTo
    United States2 years ago
  • Global Loyalty Experts Teaching Is All

    So thankful for all of the learnings, entertainment, and knowledge sharing with this channel. Paula does an amazing job of pulling together those with a passion for loyalty, asking the right questions, and spreading knowledge around the globe!!

    Apple Podcasts
    5
    Beth Lever
    United States2 years ago
  • Fantastic podcast

    As a CSO of a loyalty, partnerships and rewards agency working across numerous programmes, sectors and markets I have found this podcast series an essential listen - for insight, case studies and industry best practice. I value it so highly that I am now actually a Guest Host for the series, specialising in European loyalty insights. Well done Paula! It's a complete triumph and an essential listen for loyalty marketers everywhere. Thank-you for such a great resource.

    Apple Podcasts
    5
    CharlieHills1
    United Kingdom2 years ago
  • Excellent podcast

    One of the best podcasts out there about loyalty, customer, experience, and related concepts!

    Apple Podcasts
    5
    danielmc999
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the informative insights from industry leaders and the depth of knowledge shared throughout the episodes.
Some feedback highlights the need to improve hosting dynamics during interviews, with suggestions to reduce verbal affirmations that can be distracting.
Many find the content engaging and relevant, particularly for professionals in loyalty marketing seeking to enhance their strategies.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

SHEIKE Society & the Art of Customer-Centric Loyalty with Mel Grafton (#715)
Q: What do you think are the biggest impacts in the loyalty industry?
Mel noted the explosion of various loyalty apps that have made it easier for brands, especially smaller ones, to implement loyalty programs.
SHEIKE Society & the Art of Customer-Centric Loyalty with Mel Grafton (#715)
Q: What was your journey? How did you start out in this space?
Mel shared her extensive 20-year background in the fashion e-commerce sector, detailing her roles at various major brands leading to her current position at SHEIKE.
Host Announcement - Nyeleti Nkuna Joins Let's Talk Loyalty & Loyalty TV (#714)
Q: Why did you reach out to me and want to be a host on Let's Talk Loyalty?
I wanted to contribute to the loyalty conversations and felt that my experiences could bring a unique perspective.
Host Announcement - Nyeleti Nkuna Joins Let's Talk Loyalty & Loyalty TV (#714)
Q: What would you say is your favorite book that you've ever read or that you're reading?
I keep going back to Mindset by Carol Dweck as it helps me challenge limiting beliefs.
Inside Maxol: A CEO’s Vision for Customer Loyalty (#710)
Q: How do you equip the frontline people in your stores to be able to support a program like this?
Brian mentioned that training is ongoing and competitive, utilizing an app to assess performance and drive engagement with staff.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Professions
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Social Media Reach

Frequently Asked Questions About Let's Talk Loyalty

What is Let's Talk Loyalty about and what kind of topics does it cover?

Focused on loyalty marketing, this podcast features insightful discussions hosted by industry leaders and professionals. Topics revolve around innovative loyalty strategies, the importance of emotional connections with consumers, and the evolving landscape of customer engagement due to technology and changing consumer behaviors. Each episode often includes specific case studies and expert insights from various sectors, emphasizing the necessity of adapting loyalty programs to sustain customer interest and loyalty in an ever-changing market.

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How many listeners does Let's Talk Loyalty get?

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How many subscribers and views does Let's Talk Loyalty have?

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Which podcasts are similar to Let's Talk Loyalty?

These podcasts share a similar audience with Let's Talk Loyalty:

1. Uncensored CMO
2. The CMO Podcast
3. The Daily
4. Miles to Go - Travel Tips, News & Reviews You Can't Afford to Miss!
5. Point Me To First Class

How many episodes of Let's Talk Loyalty are there?

Let's Talk Loyalty launched 6 years ago and published 721 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Let's Talk Loyalty?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Let's Talk Loyalty?

Recent guests on Let's Talk Loyalty include:

1. Dr. Nejib Ben Kheder
2. Mehdi Hemici
3. Emilie Couton
4. Nyeleti Sue-Angel Nkuna
5. Monica Sharma
6. Juber Shaikh
7. Luke Cann
8. Dustyn Smith

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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