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Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio
Customer Experience
Coffee
Coffee Industry
Coffee Roasting
Coffee Shops
Specialty Coffee
Cell Phones
Training and Consulting
South African Barista Championship
Hospitality
Barista Skills
Nitpicking Managers
Coffee Shop Management
Coffee Culture
Leadership
Coffee Quality
Habit Formation
Business Transformation
Standards
Cafe Operations

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership,... more

PublishesTwice weeklyEpisodes1109Founded9 years ago
Number of ListenersCategories
EntrepreneurshipFoodBusinessArts

Listen to this Podcast

Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes

We talk a lot about engaging our customers and spend time, money, and effort to try to capture their attention in a crowded market. With so many things competing for their attention, what can a coffee shop do to keep their customers excited and loyal... more

Quitting a job is a normal part of any career. Problem is that sometimes we don't know when to quit and hang on too long to ours and even the cafe's detriment. When should you as a staff member quit? What does positive quitting look like? What does r... more

Knowledge about coffee is one thing, but wisdom and true expertise? Well, that is quite another. While knowledge is widely and cheaply available and true wisdom and expertise that makes a business effective is only attained after living and experienc... more

Leaders have authority to make decisions, guide, delegate, affirm, coach, and grow the business and those they serve. The presence of a leader is only a benefit when that leader sees their authority as a tool for serving others and embraces a planned... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

John Gordon
Industry-leading coffee professional; Director of Guerrilla Gear / Silverback Coffee Solutions
Guerrilla Gear / Silverback Coffee Solutions
Episode: 597: John Gordon: Developing Institutional Wisdom, Efficiencies, and True Expertise in Coffee
Peter Dore-Smith
Founder of Kaffiene, a leading London coffee shop
Kaffeine London
Episode: 595: Founder Friday | Advocating for Independent coffee shops w/ Peter Dore-Smith of Kaffeine London UK
Chris Johnson
Co-founder and lead roaster of Purefi Coffee Roasters
Purefi Coffee Roasters
Episode: ROR #40 w/ Chris Johnson of Purefi Coffee Roasters, Spring Texas : Roasting Excellent Coffee With Purpose
Jesse Ventura
Owner, Lontra Coffee
Lontra Coffee
Episode: 590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Patti Ventura
Owner, Lontra Coffee
Lontra Coffee
Episode: 590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Grant Garry
Actor and Director; filmmaker of Room for Cream; certified grief educator
Grant Garry (actor/director)
Episode: 589: How Coffee Sets the Stage For Conversation w/ Actor + Director Grant Garry!
Tara Knight
Co-owner of Southsea Coffee
Southsea Coffee
Episode: 585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!
Martyn Knight
Co-owner of Southsea Coffee
Southsea Coffee
Episode: 585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!
Wendy Batten
Retail coach and business strategist with a background in coffee shops.
Creative Shop Talk podcast
Episode: 584: Refining Your Retail w/ Retail Coach Wendy Batten!

Host

Chris DeFurio
Host focusing on empowering coffee business owners and leaders with practical insights and actionable advice. He brings expertise in various aspects such as management, employee engagement, and optimizing coffee operations.

Reviews

4.8 out of 5 stars from 545 ratings
  • Be a better human, better brew your coffee!

    Best and encouraging podcast when it comes to running a shop. This free resource is top notch!!! If we each make one little change we learn from this podcast in our shops… coffee experiences everywhere would be better! Please listen! Please learn! Please be better!

    Apple Podcasts
    5
    siseys
    United States5 months ago
  • An Industry Leader

    This podcast is such a wonderful resource, it’s almost unbelievable that you can access this much information for free! I’ve also had the pleasure of speaking with Chris a couple of times and he is just as kind and as knowledgeable as you would expect him to be. Really cool that he’s providing such great info to our industry.

    Apple Podcasts
    5
    Michelle DW
    United Statesa year ago
  • Valuable experience & guidance

    I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop!

    Thanks & gratitude to Chris, and all his guests for so many answers to my questions!

    Apple Podcasts
    5
    dishboyroy
    United States2 years ago
  • Thank You!

    We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

    Apple Podcasts
    5
    WadeHugginsMusic
    United States3 years ago
  • My coffee industry university.

    I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

    Apple Podcasts
    5
    damanesr
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The emphasis on community and relationship-building in discussions resonates well with the audience, indicating a strong connection to the coffee culture.
Listeners praise the podcast as a top-notch resource for learning about coffee shop management and operations.
Many reviews highlight the actionable insights that aid in practical applications for coffee shop ownership and leadership.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#90
United States/Arts/Food
Apple Podcasts
#133
United Kingdom/Arts/Food
Apple Podcasts
#225
Canada/Arts/Food
Apple Podcasts
#163
Australia/Arts/Food
Apple Podcasts
#27
Indonesia/Arts/Food
Apple Podcasts
#29
Poland/Arts/Food

Talking Points

Recent interactions between the hosts and their guests.

595: Founder Friday | Advocating for Independent coffee shops w/ Peter Dore-Smith of Kaffeine London UK
Q: What motivates the activism around VAT and business rates for independent cafes?
Peter shares that independents lack a formal trade body, which led him to campaign for policy changes, using letters to MPs, meetings with MPs, and cross-industry collaboration to raise awareness and pressure for reform to improve profitability and survival of small cafes.
595: Founder Friday | Advocating for Independent coffee shops w/ Peter Dore-Smith of Kaffeine London UK
Q: How did the business handle permits and regulatory constraints around food service in the early days?
He describes navigating local council classifications (A1 vs A3), the need to plan menus around those rules, and how that shaped the initial menu and operations, emphasizing that meticulous planning was essential to stay compliant while delivering on their food program.
595: Founder Friday | Advocating for Independent coffee shops w/ Peter Dore-Smith of Kaffeine London UK
Q: What went into the start of Kaffeine and what was the idea?
Peter explains that the startup required extensive planning, a clear target demographic, a strong emphasis on food and service, and a well-thought-out area choice to attract creative patrons, followed by meticulous execution and a commitment to high standards.
590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Q: What advice would Patti and Jesse give to aspiring coffee shop owners?
Fall in love with the ownership and operational responsibilities, not just the dream. Build a village, rely on partners with complementary strengths, stay curious, and actively communicate and connect with people to leverage opportunities.
590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Q: What was the biggest shift in moving from staff to owner?
The shift was huge: ownership amplifies every small issue into something meaningful because it affects livelihoods, staff, and customers; it requires greater personal resilience, planning, and a deeper commitment to the team and brand.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focused on supporting coffee shop owners and leaders, this show features a blend of practical insights and inspiration aimed at enhancing coffee business operations and careers. Through engaging discussions with experts from both the coffee industry and related fields, episodes tackle a wide range of topics such as business optimization, employee culture, barista development, management principles, and personal growth. Unique to this series is the emphasis on actionable advice, meant to equip listeners with the necessary tools to succeed in their ventures. With a commitment to addressing both strategic and interpersonal aspects of running a coffee shop, it appeals to anyone looking to elevate their business in this dynamic industry.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Valor Coffee Podcast
2. Cat & Cloud Podcast
3. Coffee Roaster Warm Up Sessions
4. How I Built This with Guy Raz
5. The Economics of Everyday Things

How many episodes of this podcast are there?

this podcast launched 9 years ago and published 1109 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. John Gordon
2. Peter Dore-Smith
3. Chris Johnson
4. Jesse Ventura
5. Patti Ventura
6. Grant Garry
7. Tara Knight
8. Martyn Knight

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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