Keys To The Shop : Equipping Coffee Shop Leaders
Chris DeferioA coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership,... more
| Publishes | Daily | Episodes | 1135 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ArtsBusinessFoodEntrepreneurship | |||
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Latest Episodes
We are notorious in coffee for promoting people into management based only on technical skills or that they might not be quite as unreliable as others on the team. We also rush good people who need more time to develop resilience into the position an... more
Today we have access to information about the world of coffee that is unprecedented. At times it can be overwhelming to consider all the areas of the coffee industry that need fixing while we also work daily to care for those we have immediately with... more
Sometimes we hope against hope that we can eventually win the customer over to that one flavor, those later hours of your cafe, or the new menu item that the internet said was a sure-fire winner. Whether it is our own pride or some other reason, we c... more
I am so glad that I came across this jewel of a cafe in Oaxaca City, Oaxaca, Mexico. We hear often about direct trade relationships, local sourcing, excellent hospitality, and servant leadership all as aspirations of mindful operators. This place is ... more
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- Be a better human, better brew your coffee!
Best and encouraging podcast when it comes to running a shop. This free resource is top notch!!! If we each make one little change we learn from this podcast in our shops… coffee experiences everywhere would be better! Please listen! Please learn! Please be better!
Apple Podcasts5siseys
United States8 months ago - An Industry Leader
This podcast is such a wonderful resource, it’s almost unbelievable that you can access this much information for free! I’ve also had the pleasure of speaking with Chris a couple of times and he is just as kind and as knowledgeable as you would expect him to be. Really cool that he’s providing such great info to our industry.
Apple Podcasts5Michelle DWUnited Statesa year ago - Valuable experience & guidance
I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop!
Thanks & gratitude to Chris, and all his guests for so many answers to my questions!
Apple Podcasts5dishboyroyUnited States2 years ago - Thank You!
We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!
Apple Podcasts5WadeHugginsMusicUnited States3 years ago - My coffee industry university.
I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality
Apple Podcasts5damanesrUnited States4 years ago
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Chart Rankings
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Apple Podcasts | #96 | United States/Arts/Food |
Apple Podcasts | #165 |  United Kingdom/Arts/Food |
Apple Podcasts | #187 |  Canada/Arts/Food |
Apple Podcasts | #111 |  Germany/Arts/Food |
Apple Podcasts | #154 |  France/Arts/Food |
Apple Podcasts | #20 |  Sweden/Arts/Food |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, leadership-focused show for current and aspiring cafe owners, managers, and operators. Episodes consistently center on people management,Operational excellence, hospitality, and scalable systems in coffee shops, with a strong emphasis on culture, training, and sustainable growth. Notable throughlines include hands-on coaching, mindset shifts for leadership, and a pragmatic approach to budgeting, branding, and customer experience. A recurring strength is bringing in practitioners from across the coffee ecosystem and highlighting education, mentorship, and heart-driven business practices that prioritize staff development and community impact. This mix makes it valuable for listeners seeking actionable tactics and real-world examp... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Cat & Cloud Podcast
2. Valor Coffee Podcast
3. Coffee Roaster Warm Up Sessions
4. The Coffee Show with Kirk Pearson
5. Boutique Chat
How many episodes of this podcast are there?
this podcast launched 10 years ago and published 1135 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Yaren Maya
2. Colin Harmon
3. Blew Kind
4. Tracy Allen
5. Amos Gillespie
6. Rachel Apple
7. Ivana Chan
8. Jeremy Lyman
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