Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership,... more

PublishesDailyEpisodes867Founded7 years ago
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Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes

Being a manager in a coffee shop may be one of the most difficult jobs in the cafe. Not only do you bear the responsibility of the daily operations, you also have the expectations from the owners as well as your barista team. Most managers are barely... more

42 hours ago

One of the most critical parts of leadership in a cafe is how you invest in developing those you lead. Depending on how it is done, evaluating and assessing performance can either inspire and encourage, or it can deflate and discourage. more

8 days ago

Learning to roast and hone one's skill in the craft is a difficult task. Add to that the pursuit of competition and leading an entire department of a to U.S. coffee business and you have yourself one very talented coffee professional. more

14 days ago

Too many times we confuse giving feedback with lecturing our staff which easily shuts down the person we were intending to communicate with. Feedback is critical to your culture but, As past guest and friend of the show,Tom Henschel has said, "Feedba... more

14 days ago


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4.8 out of 5 stars from 474 ratings
  • Valuable experience & guidance

    I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop! more

    Apple Podcasts
    United States4 months ago
  • Thank You!

    We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

    Apple Podcasts
    United Statesa year ago
  • My coffee industry university.

    I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

    Apple Podcasts
    United Statesa year ago
  • Highly Educational

    Chris brings such a wealth of knowledge to the table, especially for young people like me. There are so many young baristas with dreams of starting our own shops someday, and this podcast provides so much raw data and accuracy that help understand the market and dissect what it would really take to make it in this business. I appreciate what Chris is doing, especially for the young entrepreneur. Keep up the good work!

    Apple Podcasts
    Noah 4579😃
    United States2 years ago
  • Really insightful for professionals in the coffee industry. Chris is great at what he does and gets good guests on. Always talking about something relevant for owners, operators and investors etc

    David Loos
    2 years ago

Chart Rankings

Apple Podcasts
#121 United States/Arts/Food
Apple Podcasts
#108 United Kingdom/Arts/Food
Apple Podcasts
#33 Australia/Arts/Food
Apple Podcasts
#36 Germany/Arts/Food
Apple Podcasts
#36 France/Arts/Food
Apple Podcasts
#169 Germany/Arts


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this podcast launched 7 years ago and published 867 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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