Rephonic
Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio
Customer Experience
Coffee
Coffee Industry
Coffee Roasting
Coffee Shops
Specialty Coffee
Cell Phones
South African Barista Championship
Hospitality
Training and Consulting
Barista Skills
Coffee Shop Management
Nitpicking Managers
Coffee Culture
Leadership
Coffee Quality
Business Transformation
Habit Formation
Standards
Cafe Operations

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership,... more

PublishesDailyEpisodes1102Founded9 years ago
Number of ListenersCategories
BusinessArtsFoodEntrepreneurship

Listen to this Podcast

Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes

Roasting and brewing creates opportunity for mentorship and relationships that last longer than the sensory experience of the cup. Seriously pursuing technical excellence is a part of securing this opportunity and today's guest has been on a journey ... more

It is easy to become stuck in the ways that you first learned to do things. Especially if those ways have brought some degree of success. We take comfort in the familiar to the degree that even if it is not working, we will protect the known dysfunct... more

I love cupping coffee. It is a great way to assess a coffee and learn how to identify defects, attributes, and nuances that allow you to make decisions about buying coffee and how to maintain consistency in roasting. But the issue we have in a lot of... more

The favorite past time of many an owner is to gripe about their younger Gen Z staff. Before them it was millennials. Before them it was Gen X, before them...well, you get the idea. For as long as coffee shops have hired employees, leaders have found ... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

Recent Guests

Patti Ventura
Owner, Lontra Coffee
Lontra Coffee
Episode: 590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Jesse Ventura
Owner, Lontra Coffee
Lontra Coffee
Episode: 590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Grant Garry
Actor and Director; filmmaker of Room for Cream; certified grief educator
Grant Garry (actor/director)
Episode: 589: How Coffee Sets the Stage For Conversation w/ Actor + Director Grant Garry!
Martyn Knight
Co-owner of Southsea Coffee
Southsea Coffee
Episode: 585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!
Tara Knight
Co-owner of Southsea Coffee
Southsea Coffee
Episode: 585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!
Wendy Batten
Retail coach and business strategist with a background in coffee shops.
Creative Shop Talk podcast
Episode: 584: Refining Your Retail w/ Retail Coach Wendy Batten!
Elise Higgins
Co-founder of Origin Coffee Bar, oversees social media and guest experience.
Origin Coffee Bar
Episode: 578: Founder Friday w/ Matt and Elise Higgins of Origin Coffee Bar, Savannah, GA
Matt Higgins
Co-founder of Origin Coffee Bar, manages roasting and quality.
Origin Coffee Bar
Episode: 578: Founder Friday w/ Matt and Elise Higgins of Origin Coffee Bar, Savannah, GA
Kim Logsdon
CFO and cash flow strategist who works with entrepreneurs, particularly in the coffee industry.
Caffeinate Your Cash
Episode: 576: Financial Stability Using Profit First for Coffee Businesses w/ Kim Logsdon of Caffeinate Your Cash

Host

Chris DeFurio
Host focusing on empowering coffee business owners and leaders with practical insights and actionable advice. He brings expertise in various aspects such as management, employee engagement, and optimizing coffee operations.

Reviews

4.8 out of 5 stars from 545 ratings
  • Be a better human, better brew your coffee!

    Best and encouraging podcast when it comes to running a shop. This free resource is top notch!!! If we each make one little change we learn from this podcast in our shops… coffee experiences everywhere would be better! Please listen! Please learn! Please be better!

    Apple Podcasts
    5
    siseys
    United States4 months ago
  • An Industry Leader

    This podcast is such a wonderful resource, it’s almost unbelievable that you can access this much information for free! I’ve also had the pleasure of speaking with Chris a couple of times and he is just as kind and as knowledgeable as you would expect him to be. Really cool that he’s providing such great info to our industry.

    Apple Podcasts
    5
    Michelle DW
    United Statesa year ago
  • Valuable experience & guidance

    I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop!

    Thanks & gratitude to Chris, and all his guests for so many answers to my questions!

    Apple Podcasts
    5
    dishboyroy
    United States2 years ago
  • Thank You!

    We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

    Apple Podcasts
    5
    WadeHugginsMusic
    United States3 years ago
  • My coffee industry university.

    I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

    Apple Podcasts
    5
    damanesr
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The emphasis on community and relationship-building in discussions resonates well with the audience, indicating a strong connection to the coffee culture.
Listeners praise the podcast as a top-notch resource for learning about coffee shop management and operations.
Many reviews highlight the actionable insights that aid in practical applications for coffee shop ownership and leadership.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#64
United States/Arts/Food
Apple Podcasts
#164
United Kingdom/Arts/Food
Apple Podcasts
#181
Canada/Arts/Food
Apple Podcasts
#202
Germany/Arts/Food
Apple Podcasts
#18
Russia/Arts/Food
Apple Podcasts
#26
Saudi Arabia/Arts/Food

Talking Points

Recent interactions between the hosts and their guests.

590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Q: What advice would Patti and Jesse give to aspiring coffee shop owners?
Fall in love with the ownership and operational responsibilities, not just the dream. Build a village, rely on partners with complementary strengths, stay curious, and actively communicate and connect with people to leverage opportunities.
590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
Q: What was the biggest shift in moving from staff to owner?
The shift was huge: ownership amplifies every small issue into something meaningful because it affects livelihoods, staff, and customers; it requires greater personal resilience, planning, and a deeper commitment to the team and brand.
584: Refining Your Retail w/ Retail Coach Wendy Batten!
Q: What should every coffee shop owner understand about retail?
Coffee shop owners should recognize that successful retail requires intentionality, aligning products with brand identity and ensuring items meet customer desires.
574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
Q: When you walk into the cafe today, what do you see happening that lets you know you're doing well?
Mackenzie describes seeing beautiful connections among customers and staff, which fulfills her vision for the cafe.
574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
Q: What were some of the early challenges that you had to get through?
Mackenzie discusses her struggles with management experience and balancing financial stresses while building a supportive team culture.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focused on supporting coffee shop owners and leaders, this show features a blend of practical insights and inspiration aimed at enhancing coffee business operations and careers. Through engaging discussions with experts from both the coffee industry and related fields, episodes tackle a wide range of topics such as business optimization, employee culture, barista development, management principles, and personal growth. Unique to this series is the emphasis on actionable advice, meant to equip listeners with the necessary tools to succeed in their ventures. With a commitment to addressing both strategic and interpersonal aspects of running a coffee shop, it appeals to anyone looking to elevate their business in this dynamic industry.

Where can I find podcast stats for this podcast?

Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does this podcast get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for this podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for this podcast?

Rephonic provides comprehensive predictive audience data for this podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does this podcast have?

To see how many followers or subscribers this podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Valor Coffee Podcast
2. Cat & Cloud Podcast
3. How I Built This with Guy Raz
4. The mindbodygreen Podcast
5. BigDeal

How many episodes of this podcast are there?

this podcast launched 9 years ago and published 1102 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact this podcast?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for this podcast?

Rephonic pulls ratings and reviews for this podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for this podcast?

Rephonic provides full transcripts for episodes of this podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Patti Ventura
2. Jesse Ventura
3. Grant Garry
4. Martyn Knight
5. Tara Knight
6. Wendy Batten
7. Elise Higgins
8. Matt Higgins

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days