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Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio
Customer Experience
Coffee
Coffee Industry
Coffee Roasting
Coffee Shops
Specialty Coffee
Cell Phones
Training and Consulting
Hospitality
South African Barista Championship
Barista Skills
Coffee Shop Management
Nitpicking Managers
Coffee Culture
Leadership
Coffee Quality
Business Transformation
Habit Formation
Standards
Cafe Operations

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership,... more

PublishesDailyEpisodes1058Founded9 years ago
Number of ListenersCategories
EntrepreneurshipArtsBusinessFood

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Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes

If you listen to every well meaning linkedIn post or biz hack YouTube video you can stand out so much that you actually lose touch with he foundation of your business. Today on shift break we will talk about ways to pursue more customer attention but... more

Time for our last installment of live interviews from Coffee Fest 2025. This time from Orlando, FL USA! We are talking with four awesome professionals about everything from training and tasting, Florida coffee culture and barista work - to career dre... more

In my live workshops with owners and teams, coaching calls with clients, and even in interviews here on the show run into many go-to habits that are replacements for healthy leadership. Today we are going to be discussing a few of these mindsets and ... more

In our world of coffee shops we feel if we can get through the day without too many disasters or fires that we are doing well. The people we put into various roles adopt a similar mindset of avoidance of bad is equal to accomplishing good. but when y... more

Key Facts

Accepts Guests
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Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Adrian Seligman
Founder of Scandinavian Alps Coffee Roasters
Scandinavian Alps Coffee Roasters
Episode: RoR #39: Making Big Impact with Small Batch Roasting w/ Adrian Seligman Founder of Scandinavian Alps Coffee Roasters!
Hong Shin
Co-founder of Haan Coffee Roasters, passionate about coffee culture and hospitality
Haan Coffee Roasters
Episode: 569: Founder Friday! w/ Hong Shin and Kenny Kuk of Haan Coffee Roasters in Orlando Florida!
Kenny Kuk
Co-founder of Haan Coffee Roasters, focuses on coffee sourcing and customer experience
Haan Coffee Roasters
Episode: 569: Founder Friday! w/ Hong Shin and Kenny Kuk of Haan Coffee Roasters in Orlando Florida!
Jon Ferguson
Author of 'Coffee Under Pressure' and Coffee Tech expert
Episode: 568: The Keys to Espresso Machine Care w/ Jon Ferguson, Author of the new book "Coffee Under Pressure"
James Hoffmann
Co-founder of Square Mile Coffee Roasters, World Barista Champion, and author of coffee literature.
Square Mile Coffee Roasters
Episode: 567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee
Darrell Baskin
Sales Manager and Training Director at Groundwork Coffee
Groundwork Coffee
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
Seidy Selivanow
Co-Founder of Kafiex Roasters
Kafiex Roasters
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
Kat Padlan
Operations Manager at Lucky's Coffee Roasters
Lucky's Coffee Roasters
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
LaNisa Williams
Founder of Barista Life LA
Barista Life LA
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow

Host

Chris DeFirio
Host of Keys To The Shop, providing insights for coffee shop leaders and owners, focusing on actionable strategies for business success.

Reviews

4.8 out of 5 stars from 534 ratings
  • An Industry Leader

    This podcast is such a wonderful resource, it’s almost unbelievable that you can access this much information for free! I’ve also had the pleasure of speaking with Chris a couple of times and he is just as kind and as knowledgeable as you would expect him to be. Really cool that he’s providing such great info to our industry.

    Apple Podcasts
    5
    Michelle DW
    United States10 months ago
  • Valuable experience & guidance

    I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop!

    Thanks & gratitude to Chris, and all his guests for so many answers to my questions!

    Apple Podcasts
    5
    dishboyroy
    United States2 years ago
  • Thank You!

    We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

    Apple Podcasts
    5
    WadeHugginsMusic
    United States3 years ago
  • My coffee industry university.

    I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

    Apple Podcasts
    5
    damanesr
    United States3 years ago
  • Highly Educational

    Chris brings such a wealth of knowledge to the table, especially for young people like me. There are so many young baristas with dreams of starting our own shops someday, and this podcast provides so much raw data and accuracy that help understand the market and dissect what it would really take to make it in this business. I appreciate what Chris is doing, especially for the young entrepreneur. Keep up the good work!

    Apple Podcasts
    5
    Noah 4579😃
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the blend of expert interviews and thoughtful discussion, highlighting its usefulness for both new and seasoned coffee shop owners.
Participants frequently mention the importance of community engagement and management strategies discussed, emphasizing their relevance to real-world challenges in the coffee industry.
Listeners praise the podcast for its practical insights and actionable advice, making it a valuable resource for coffee professionals.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#120
United States/Arts/Food
Apple Podcasts
#167
Canada/Arts/Food
Apple Podcasts
#248
United Kingdom/Arts/Food
Apple Podcasts
#97
Australia/Arts/Food
Apple Podcasts
#181
Germany/Arts/Food
Apple Podcasts
#216
France/Arts/Food

Talking Points

Recent interactions between the hosts and their guests.

567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee
Q: What do you think is needed to optimize coffee shops in the current climate?
Coffee shops should focus on reducing waste and ensuring quality of ingredients to remain competitive as prices rise.
567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee
Q: What kind of innovations have happened in the home coffee world that have really changed the coffee industry itself?
Home coffee brewing has improved with better equipment and knowledge sharing, revolutionizing how coffee is experienced at home.
567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee
Q: What is your perception related to the appetite for coffee information?
Many people desire different stories and topics around coffee as part of their daily life.
560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan
Q: When you started, did you start with the bio-innovative process that you're known for, or was that something that developed as you did the experiments?
The bio-innovative process developed through experimentation, starting with the lactic acid process that resulted from a mistake.
560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan
Q: What was the problem you're trying to solve and what was the need in the industry you saw?
The need seen was how to decommoditize coffee, leveraging its complex characteristics to add value to producers and consumers.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focused on the coffee industry, a wealth of knowledge is shared through discussions aimed at coffee shop owners and professionals. Episodes cover actionable strategies for improving café operations, addressing common misconceptions, and emphasizing the significance of community engagement and customer service. With insights from industry experts, the content promotes self-awareness, effective management practices, and innovative sustainable approaches to coffee production. The uniqueness lies in the blend of practical advice and deep dives into varying aspects of coffee culture, making it a valuable resource for anyone involved in coffee.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Valor Coffee Podcast
2. Cat & Cloud Podcast
3. The StoryBrand Podcast
4. BigDeal
5. Coffee Roaster Warm Up Sessions

How many episodes of this podcast are there?

this podcast launched 9 years ago and published 1058 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Adrian Seligman
2. Hong Shin
3. Kenny Kuk
4. Jon Ferguson
5. James Hoffmann
6. Darrell Baskin
7. Seidy Selivanow
8. Kat Padlan

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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