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Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio
Customer Experience
Coffee
Coffee Industry
Coffee Roasting
Coffee Shops
Specialty Coffee
Cell Phones
South African Barista Championship
Training and Consulting
Hospitality
Barista Skills
Nitpicking Managers
Coffee Shop Management
Coffee Culture
Leadership
Coffee Quality
Habit Formation
Business Transformation
Standards
Cafe Operations

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership,... more

PublishesDailyEpisodes1041Founded9 years ago
Number of ListenersCategories
FoodArtsEntrepreneurshipBusiness

Listen to this Podcast

Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes

The great Danny Meyer said, "Policies are nothing more than guidelines to be broken for the benefit of our guests". I come back to this idea often when trying to balance the tension between the need for structure and boundaries, and the freedom to be... more

Systems are a necessary part of running a great coffee shop, but they do not make the shop great. As much as I talk about systems and structures on this show, the truth is, there are some problems with even the best systems when they are not part of ... more

Sharing is caring!...but when you overshare with your managers it can easily be the opposite. You have a lot on your mind and often not a lot of people to share it with. The closest person is most often the manager or GM and they "get" to hear all ab... more

Who you are cannot be what someone else is or is not. What makes you unique and valuable is not born from comparative analysis and cold execution n what you think a "wimning" formula is. Making and keep specialty coffee special is a simple exercise i... more

Key Facts

Accepts Guests
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Recent Guests

Kat Padlan
Operations Manager at Lucky's Coffee Roasters
Lucky's Coffee Roasters
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
Darrell Baskin
Sales Manager and Training Director at Groundwork Coffee
Groundwork Coffee
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
Seidy Selivanow
Co-Founder of Kafiex Roasters
Kafiex Roasters
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
LaNisa Williams
Founder of Barista Life LA
Barista Life LA
Episode: SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
Mike Cosentino
CEO of Big Peach Running Co., a leading retailer in the specialty running and cycling communities.
Big Peach Running Co.
Episode: 564: Why It's Not the Bricks, It's the Mortar! w/ Mike Cosentino of Big Peach Running Co.
Jared Linzmeier
Founder of Ruby Coffee Roasters
Ruby Coffee Roasters
Episode: 563: Founder Friday! w/ Jared Linzmeier of Ruby Coffee Roaster
Felipe Sardi
Founder and CEO of El Green Hub, dedicated to sustainability and innovation in the specialty coffee value chain
La Palma y El Tucán
Episode: 560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan
Kosta Kallivrousis
Coffee industry veteran with extensive experience across the specialty coffee supply chain.
SCA (Specialty Coffee Association)
Episode: 558: Digital Natives and the Future of Coffee Shops w/Kosta Kallivrousis
Andre Chanco
Founder of Yardstick Coffee
Yardstick Coffee
Episode: 557: Founder Friday! w/ Andre Chanco of Yardstick Coffee in the Philippines!

Host

Chris DeFirio
Host of Keys To The Shop, providing insights for coffee shop leaders and owners, focusing on actionable strategies for business success.

Reviews

4.8 out of 5 stars from 532 ratings
  • An Industry Leader

    This podcast is such a wonderful resource, it’s almost unbelievable that you can access this much information for free! I’ve also had the pleasure of speaking with Chris a couple of times and he is just as kind and as knowledgeable as you would expect him to be. Really cool that he’s providing such great info to our industry.

    Apple Podcasts
    5
    Michelle DW
    United States9 months ago
  • Valuable experience & guidance

    I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop!

    Thanks & gratitude to Chris, and all his guests for so many answers to my questions!

    Apple Podcasts
    5
    dishboyroy
    United States2 years ago
  • Thank You!

    We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

    Apple Podcasts
    5
    WadeHugginsMusic
    United States3 years ago
  • My coffee industry university.

    I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

    Apple Podcasts
    5
    damanesr
    United States3 years ago
  • Highly Educational

    Chris brings such a wealth of knowledge to the table, especially for young people like me. There are so many young baristas with dreams of starting our own shops someday, and this podcast provides so much raw data and accuracy that help understand the market and dissect what it would really take to make it in this business. I appreciate what Chris is doing, especially for the young entrepreneur. Keep up the good work!

    Apple Podcasts
    5
    Noah 4579😃
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the blend of expert interviews and thoughtful discussion, highlighting its usefulness for both new and seasoned coffee shop owners.
Participants frequently mention the importance of community engagement and management strategies discussed, emphasizing their relevance to real-world challenges in the coffee industry.
Listeners praise the podcast for its practical insights and actionable advice, making it a valuable resource for coffee professionals.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#95
United States/Arts/Food
Apple Podcasts
#72
Canada/Arts/Food
Apple Podcasts
#96
United Kingdom/Arts/Food
Apple Podcasts
#140
Italy/Arts/Food
Apple Podcasts
#156
France/Arts/Food
Apple Podcasts
#191
Australia/Arts/Food

Talking Points

Recent interactions between the hosts and their guests.

560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan
Q: When you started, did you start with the bio-innovative process that you're known for, or was that something that developed as you did the experiments?
The bio-innovative process developed through experimentation, starting with the lactic acid process that resulted from a mistake.
560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan
Q: What was the problem you're trying to solve and what was the need in the industry you saw?
The need seen was how to decommoditize coffee, leveraging its complex characteristics to add value to producers and consumers.
557: Founder Friday! w/ Andre Chanco of Yardstick Coffee in the Philippines!
Q: What does that mean, service should be?
Andre explains that it's about fostering an environment where staff members care deeply about their work, creating a sense of ownership that enhances customer experiences.
557: Founder Friday! w/ Andre Chanco of Yardstick Coffee in the Philippines!
Q: What is the universal experience you want people to have?
Andre expresses his goal is to recreate that first memorable experience of coffee in everyday moments for customers visiting their cafes.
557: Founder Friday! w/ Andre Chanco of Yardstick Coffee in the Philippines!
Q: What is it that made you feel coffee was a profession in the first place?
Andre mentions that even before university, he was raised in an entrepreneurial environment that made him gravitate towards coffee as a simplified way to build a space for community engagement.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Location
Interests
Professions
Age Range
Household Income
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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focused on the coffee industry, a wealth of knowledge is shared through discussions aimed at coffee shop owners and professionals. Episodes cover actionable strategies for improving café operations, addressing common misconceptions, and emphasizing the significance of community engagement and customer service. With insights from industry experts, the content promotes self-awareness, effective management practices, and innovative sustainable approaches to coffee production. The uniqueness lies in the blend of practical advice and deep dives into varying aspects of coffee culture, making it a valuable resource for anyone involved in coffee.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Valor Coffee Podcast
2. Cat & Cloud Podcast
3. Coffee Roaster Warm Up Sessions
4. My First Million
5. 5THWAVE - The Business of Coffee and Hospitality

How many episodes of this podcast are there?

this podcast launched 9 years ago and published 1041 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Kat Padlan
2. Darrell Baskin
3. Seidy Selivanow
4. LaNisa Williams
5. Mike Cosentino
6. Jared Linzmeier
7. Felipe Sardi
8. Kosta Kallivrousis

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