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Artwork for KaiNexus: Continuous Improvement, Leadership, and More

KaiNexus: Continuous Improvement, Leadership, and More

KaiNexus
Continuous Improvement
Lean Management
Leadership
Employee Engagement
Healthcare
Kainexus
Operational Excellence
Toyota Production System
Psychological Safety
Gemba Walks
Quality Improvement
Kaizen
Standard Work
Change Management
Catchball
Process Improvement
Umass Memorial Health
Lean Strategy
Mistake Proofing
Lean Initiatives

We deliver practical insights and real-world strategies for Lean, Six Sigma, and Operational Excellence. Through lessons from KaiNexus webinars and conversations with customers, improvement leaders, and team members, each episode explores what it takes to build a resilient culture of Continuous Improvement. Learn how organizations engage employees, strengthen problem-solving capability, and sustai... more

PublishesTwice monthlyEpisodes488Founded11 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for KaiNexus: Continuous Improvement, Leadership, and More

Latest Episodes

Why do strong continuous improvement programs sometimes struggle to secure funding?

In this preview of an upcoming KaiNexus webinar, Mark Graban talks with presenter Jeff Roussel, Chief Revenue Officer at KaiNexus, about a common problem: CI leaders... more

Every process problem is a customer problem in disguise. CI teams are good at finding waste, reducing variation, and improving flow. Customers experience those same breakdowns as uncertainty, frustration, effort, and broken trust.

Slides, the resour... more

Voice of Customer has been a fixture in Lean and Six Sigma for decades, but the word "voice" carries a hidden assumption: that the customer has to do something -- answer a survey, write an email, lift a finger -- before you learn anything. Most of th... more

Improvement efforts stall for reasons every CI practitioner knows by heart: unclear problem statements, missing data, inconsistent teams, rejected countermeasures. Anne Frewin argues those are symptoms. The root cause is the environment leaders creat... more

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Recent Guests

Annette Behrensmeyer
Global CX leader; Resonance Growth Partners managing partner; CX strategy and analytics expert
Resonance Growth Partners
Episode: [Webinar] Beyond the Voice of the Customer: Richer Signals for Continuous Improvement
Annette Berenzmeier
Customer experience leader and co-presenter for the webinar
Resonance Growth Partners
Episode: [Preview] Beyond Voice of Customer: Reading the Signals Customers Send Without Saying a Word
Volker Probst
Continuous improvement consultant and co-presenter
Resonance Growth Partners
Episode: [Preview] Beyond Voice of Customer: Reading the Signals Customers Send Without Saying a Word
Anne Frewin
Presenter, Chief Engagement Architect at Employee Centric Leadership
Employee Centric Leadership, LLC
Episode: Every Moment Matters: How Leadership Behaviors Shape Results Every Day | Anne Frewin
Anne Fruin
Presenter of the webinar preview
Episode: Every Moment Matters: A Webinar Preview with Anne Frewin
Karen Martin
Author and consultant; founder TKMG TKMG Academy
TKMG TKMG Academy
Episode: Preview: Ask Karen Martin Anything: Lean, Operational Excellence, and Leadership
Sandro Casagrande
An outer space engineer and expert in continuous improvement who has worked with Electrolux for over 30 years
Electrolux
Episode: Unlock the Power of Leadership: Inside the Electrolux Manufacturing System (EMS) with Sandro Casagrande
Tracy O'Rourke
Co-author of the Problem Solvers Toolkit and co-founder of the Just-in-Time Café.
Just-in-Time Café
Episode: Webinar Preview: Leveraging Psychology for Effective Behavioral Change with Process Gemba Walks
Lindsay Booty
Supervisor of Performance Improvement, focusing on data-driven strategies and enhancing patient outcomes.
Our Lady of the Lake Regional Medical Center
Episode: [Webinar] Driving a Culture of Accountability: Transforming Patient Safety with KaiNexus

Host

Mark Graban
Host of the KaiNexus Continuous Improvement Podcast; senior advisor at KaiNexus with extensive background in Lean, continuous improvement, and leadership storytelling.

Reviews

4.7 out of 5 stars from 36 ratings
  • Lean practitioner

    Great content. I enjoy listening to these. I always learn something.

    Apple Podcasts
    5
    Lean_Matt
    United States9 years ago
  • Well Done

    Great podcast

    Apple Podcasts
    5
    RitaPita47
    United States9 years ago
  • Fun Podcast to be a part of...

    Love being a member of and contributing to the CI community!!

    Apple Podcasts
    5
    ghj1511
    United States9 years ago
  • Great

    Matt Banna! Wow!

    Apple Podcasts
    5
    ProfessionalPodcastReviewer
    United States9 years ago
  • Wide Variety of Topics

    An almost-daily podcast with helpful CI tips and best practices.

    Apple Podcasts
    5
    Magpie1861
    United States9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests are thought leaders who translate theory into on-the-ground improvements.
Listeners commend the practical CI tips and real-world takeaways.
The show consistently presents diverse perspectives across industries with strong leadership emphasis.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#234
France/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

[Preview] Beyond Voice of Customer: Reading the Signals Customers Send Without Saying a Word
Q: Anything else to add before we wrap up?
Listeners should register for the webinar to explore how richer signals apply across industries and to participate in the Q&A.
[Preview] Beyond Voice of Customer: Reading the Signals Customers Send Without Saying a Word
Q: Are there customer signals that might come in a different way?
Yes, signals can be observed in behaviors and operational indicators, allowing understanding of the customer experience without active engagement from customers.
[Preview] Beyond Voice of Customer: Reading the Signals Customers Send Without Saying a Word
Q: What do you mean by customer signals?
Customer signals are broader than the traditional voice of the customer; they can come from behavior and passive indicators, not requiring customers to respond to surveys, email, or calls.
Every Moment Matters: How Leadership Behaviors Shape Results Every Day | Anne Frewin
Q: Do you truly believe the three stakeholders (owners, customers, employees) are viewed equally important?
No, they are not seen as equally important in practice, but they should be treated as equally important for overall organizational success, with employees often prioritized to drive better outcomes for customers and owners.
Ask Karen Martin Anything: Clarity, Leadership, and Why Processes Must Earn the Right to Be Automated
Q: How can you prevent organizations from automating waste when AI enthusiasm pushes automation before processes are stable?
Assess readiness with a practical test: ensure processes are stable, standardized, and have a clear value case for improvement before automation; automation should come after process capability is proven and humans are freed to higher-value work.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The show focuses on practical continuous improvement, Lean, Six Sigma, and operational excellence, featuring real-world frameworks, case studies, and leaders who drive culture and problem-solving on the floor. Episodes center on leadership behavior, employee engagement, drawing non-traditional signals for improvement, and how organizations scale CI initiatives across industries. Notable aspects include guest experts who bridge manufacturing, healthcare, and service sectors, a practical toolset emphasis (value streams, Gemba, dashboards), and a recurring emphasis on leadership sponsorship and psychological safety as foundations for sustainable improvement.

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These podcasts share a similar audience with this podcast:

1. A Bit of Optimism
2. The Jefferson Fisher Podcast
3. Coaching Real Leaders
4. Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
5. Maxwell Leadership Podcast

How many episodes of this podcast are there?

this podcast launched 11 years ago and published 488 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Annette Behrensmeyer
2. Annette Berenzmeier
3. Volker Probst
4. Anne Frewin
5. Anne Fruin
6. Karen Martin
7. Sandro Casagrande
8. Tracy O'Rourke

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