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Inside the Practice

KZA KAST
Leadership
Artificial Intelligence
Maia
Thrive Payments
Healthcare Payment Processing
Healthcare
Private Practice
Patient Access
Culture In Healthcare
No Surprises Act
Revenue Cycle
Denials and Appeals
Orthopedics
The Orthoforum
KZA
EMR
Patient Financial Experience
Payers and Health Policy
Independent Dispute Resolution
Governance

Inside the Practice is our monthly podcast featuring longer, in-depth conversations with physicians, practice leaders, and industry experts. Each episode dives into the real challenges and opportunities facing medical practices today, offering insights and strategies to help you stay informed, adaptable, and ready for what’s next.

PublishesMonthlyEpisodes10Founded10 months ago
Number of ListenersCategories
ManagementBusinessEducation

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Artwork for Inside the Practice

Latest Episodes

AI is rapidly changing medical practice operations—but adopting the latest technology requires more than simply choosing a new tool. In this episode of Inside the Practice, Olivia Wolf and Matt Shortt are joined by Zach Ruhl and Eric Lau of Maia for ... more

Revenue cycle isn’t just a billing department function—it begins before the patient ever walks through the door and continues until the final balance reaches zero. In this episode of Inside the Practice, hosts Olivia Wolf and Matt Shortt break down r... more

What separates a practice that simply grows from one that grows sustainably? In this episode of Inside the Practice, hosts Liv Wolf and Matt Shortt sit down to explore the critical role governance plays in the long-term success of physician practices... more

In this episode of Inside the Practice, Olivia Wolf and Matt Shortt sit down with Joey Rapine and Chris Foley to unpack the complex world of the No Surprises Act (NSA) and the Independent Dispute Resolution (IDR) process. 

Together, they explore why... more

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Recent Guests

Eric Lau
Chief Revenue Officer at Maia
Maia
Episode: The Evolution of AI in Medical Coding: with Guests Zach and Eric with Maia
Joey Rapine
Owner in a durable medical equipment practice with 20 years of experience in medical insurance billing
Affiliated with CalGEE Recovery
Episode: Empowering Practices Through the No Surprises Act: with Guests Joey Rapine & Chris Foley
Chris Foley
Business owner and patent developer; cancer survivor with a focus on healthcare systems
Partner at the presenting group
Episode: Empowering Practices Through the No Surprises Act: with Guests Joey Rapine & Chris Foley
Olivia Wolf
Leadership professional focused on physician advocacy and healthcare leadership
KZA
Episode: Host Spotlight: With Guest Olivia Wolf, MBA
Nikki Slusher
Account executive, Thrive Payments
Thrive Payments
Episode: Payments Made Simple: with Guests Nikki Slusher & Michelle Chouinard, Thrive Payments
Michelle Chouinard
Sales and Program Manager, Thrive Payments
Thrive Payments
Episode: Payments Made Simple: with Guests Nikki Slusher & Michelle Chouinard, Thrive Payments
Karen Simonton
CEO of The OrthoForum
The OrthoForum
Episode: Embrace Your Rebel - with Guest Karen Simonton, CPA
Cathy McDowell
President and CEO of KZA
KZA
Episode: The Future of KZA - with Guest Cathy McDowell, BSN, MBA

Reviews

4.8 out of 5 stars from 4 ratings
  • Highly Recommend

    Both insightful and inspiring. A great resource for those in healthcare!

    Apple Podcasts
    5
    BrittBee03
    United States4 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Audience finds the conversations insightful and inspiring.
Guests and topics are clearly practical and implementation-focused.
Regarded as a valuable resource for healthcare professionals.

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Talking Points

Recent interactions between the hosts and their guests.

Empowering Practices Through the No Surprises Act: with Guests Joey Rapine & Chris Foley
Q: What are the key timing steps in the 30-34 principle that practitioners should know?
A claim must be recognized within 30 days of payment, then a mandatory 30-day negotiation period ensues, after which there is a four-day window to file for IDR if negotiations fail.
Empowering Practices Through the No Surprises Act: with Guests Joey Rapine & Chris Foley
Q: What exactly is baseball-style arbitration, and how does it function in practice?
Baseball-style arbitration requires fixed demand amounts from both sides; the arbiter decides which side is closer to reality, with very little middle ground, making realistic, well-supported demands crucial.
Empowering Practices Through the No Surprises Act: with Guests Joey Rapine & Chris Foley
Q: Joey, could you walk our audience through NSA and how it came about?
NSA was propelled by Congress to protect patients in emergency or inadvertent surprise billing situations, with initial rollout facing teething problems; the goal is to prevent massive bills and to give providers a tool to push back against unsustainable payer practices.
Embrace Your Rebel - with Guest Karen Simonton, CPA
Q: I know you have extensive experience on legislative councils and in advocacy. Can you tell us a little bit about where OrthoForum is going to be focusing coming into 2026?
Karen outlines a broadened advocacy scope including federal actions, state-level policy through the Coalition for Patient Centered Care, and engagement with the AMA to influence policy that supports physicians' autonomy and patient access, alongside traditional advocacy tasks.
The Future of KZA - with Guest Cathy McDowell, BSN, MBA
Q: What advice would you give to practice leaders today?
Bring physicians and business teams together to review core metrics monthly; keep conversations simple, frequent, and focused on real-world improvements rather than overwhelming reports.

Audience Metrics

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Frequently Asked Questions About Inside the Practice

What is Inside the Practice about and what kind of topics does it cover?

This show delivers long-form, practitioner-focused conversations with physicians, practice leaders, and industry experts. Episodes frequently center on revenue cycle management, leadership and governance in medical groups, and practical implications of healthcare policy (notably NSA/IDR) on daily operations. A standout is the consistent emphasis on culture, education, and human-centric strategy as levers for financial and clinical success, plus practical playbooks for onboarding, patient experience, and tech adoption. Expect candid discussions about private practice sustainability, leadership development, and the evolving role of AI and digital payments in modern healthcare workflows. The mix of hands-on workflows, leadership storytelling, ... more

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Which podcasts are similar to Inside the Practice?

These podcasts share a similar audience with Inside the Practice:

1. Modifier Mondays: a KZA Podcast
2. The Daily
3. The Ezra Klein Show

How many episodes of Inside the Practice are there?

Inside the Practice launched 10 months ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Inside the Practice?

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What guests have appeared on Inside the Practice?

Recent guests on Inside the Practice include:

1. Eric Lau
2. Joey Rapine
3. Chris Foley
4. Olivia Wolf
5. Nikki Slusher
6. Michelle Chouinard
7. Karen Simonton
8. Cathy McDowell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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