Hotel Soprana: A Year in Hotel Life
Diana SopranaHotel Soprana Podcast offers a captivating journey through a year in hotel life. Hosted by Diana Soprana, founder of Soprana Personnel International, and executive and process coach Sebastian Wanitschka, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our... more
| Publishes | Monthly | Episodes | 16 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | ManagementBusiness | ||||
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Latest Episodes
Welcome to the Soprana Podcast – where heart meets hiring in the world of hospitality. Each episode explores the human side of recruitment, leadership, and team-building in fast-paced service industries.
In this episode our guest is Beatrix Westphal... more
How should hotels handle guest complaints? In our first live episode, we talk real-life stories, emotional check-outs, and why the goodbye is just as important as the welcome. Discover practical tips on communication, feedback, and creating memorable... more
In this episode we are speaking about processes and integration of technological solutions in the hotels. Can AI and robots replace humans?
Would like to suggest a topic? Reach out to podcast@soprana.no.
We are finishing the yearly cycle with August episode and coming into the new year at Hotel Soprana podcast.
What are the expectations of hiring for short season vs. long-term in hospitality industry and is it a better solution to employ robots in... more
In this Hotel Soprana July episode we are sharing the experiences in dealing with customer claims. What do you do when your client is unhappy? Is the customer really always right? Join us in this episode and subscribe for the newest ones!
If you h... more
In this episode we discuss the trend in hospitality for going from standard to exclusive with services and experiences in the hotels.
If you have any comments or would like to join our podcast as a guest, reach out to us podcast@soprana.no... more
In this Hotel Soprana episode we are speaking with our guest at Hotel Soprana - Tomas Perers, owner at NordFjord Hotel in Norway, who shares his inspiring story about his career as a chef that turned into owner of several hotels in Scandinavia - from... more
In this episode of Hotel Soprana podcast for hoteliers together with Diana Soprana and Sebastian Wanitschka we are speaking about hospitality sector in April, where we are getting ready for onboarding the best teams for best guest... more
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Hotel Soprana: A Year in Hotel Life launched 2 years ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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