GSD - Getting Services Done
Jeffrey R KushmerekJeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
| Publishes | Weekly | Episodes | 62 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to the Podcast
Latest Episodes
In today's episode, Jeff and Jay delve into the evolving landscape of customer success and account management, exploring modern business strategies and the importance of data-driven decision-making. Gain valuable insights into shifting metrics, leade... more
Boost revenue and satisfaction with CSQLs. Insights from Monica Trivedi, SVP at JLL Technologies, emphasize the importance of metrics, collaboration, and a customer-centric culture. Plan and involve leadership for successful CSQL implementation. 🤝#C... more
Jeff Kushmerek with Chad Horenfeldt and Kristi Faltorusso explore forecasting, renewals in CSM, and the importance of not conflating customer health and renewal forecasts. Their insights offer valuable strategies for revenue growth. Subscribe for mor... more
This thought-provoking episode with Jeff Kushmerek and Lizzy Rosen explores the essential skills required for Customer Success Managers (CSMs). They dive into the perfect mix of technical expertise and soft skills, the potential of internal hiring, a... more
Insights
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Reviews
- Relatable Customer Success Conversations
I only started listening to your podcast 2 weeks ago and LOVE it. I have struggled with CS podcasts as I found them too "scripted" and I really enjoy the practicality of these conversations. Already have so many takeaways from the few that I have listened to!
Apple Podcasts5rachjen5
United States2 years ago - So much insight and intelligence
Jeff is a rockstar and a leader in the space - very intelligent and so generous to give us nuggets of his experience
Apple Podcasts5Layla K SUnited States3 years ago - Exciting start
Looking forward to hearing more from this industry vet on hard lessons learned in the Services world.
Apple Podcasts5Deluxo DaveUnited States5 years ago
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Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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GSD - Getting Services Done launched 5 years ago and published 62 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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