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Artwork for Future Commerce
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Future Commerce
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Future Commerce is the culture magazine for Commerce. Hosts Phillip Jackson and Brian Lange help brand and digital marketing leaders see around the next corner by exploring the intersection of Culture and Commerce. Trusted by the world's most recognizable brands to deliver the most insightful, entertaining, and informative weekly podcasts, Future Commerce is the leading new media brand for eCommer... more

PublishesTwice weeklyEpisodes600Founded10 years ago
Number of ListenersCategories
EntrepreneurshipBusinessMarketing

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Artwork for Future Commerce

Latest Episodes

Ben Dietz convenes Casey Lewis (After School), Daisy Alioto (Dirt), and Erica Chen (Media Futures Group, WPP) on the collapse of the wall between editorial and commerce. Publishers are shipping perfume, brands are hiring writers, and the relationship... more

The funnel most marketers grew up on – see the ad, click, browse, add to cart, buy – did not gradually erode. It came apart almost overnight, as shoppers got comfortable discovering, deciding, and buying inside social feeds and LLMs, often in a singl... more

"Service is the new storefront" has been a slogan for the better part of a decade, usually followed by a promise to turn a cost center into a profit center that never quite arrived. What changed is not the ambition. It is that the plumbing finally ex... more

For years, the marketer's job ended when the campaign shipped. Hit send, check the numbers, measure growth, repeat. That model is changing, and what replaces it is agentic orchestration, where the system and the journey around a message matter more t... more

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Recent Guests

Kelly Thacker
Executive at Klaviyo
Klaviyo
Episode: Service Is the New Storefront
Alon Turchin
VP Retention, Particle
Particle
Episode: From One to Ten Million Sends in One Month: Marketing is Orchestration Now
Brett Bernstein
Product team at Klaviyo, leads K-Social
Klaviyo
Episode: Owning the Social Moment
Kathleen Loftus
Marketing Director at Sculpted by Aimee
Sculpted by Aimee
Episode: Owning the Social Moment
Jake Cohen
VP of Insights at Klaviyo
Klaviyo
Episode: Memory Is the New Competitive Moat
Tim Martin-Harvey
Head of e-commerce
The Bottle Club
Episode: Memory Is the New Competitive Moat
Roger Beharry Lall
Analyst at IDC
IDC
Episode: K:LDN 2026: The Architecture of Meaningful Connection
Jamie Domenici
Chief Marketer
Klaviyo
Episode: K:LDN 2026: The Architecture of Meaningful Connection
Ryan Rowe
Founder of Archive
Archive
Episode: Inside Lululemon’s Resale Engine

Hosts

Phillip Jackson
Host of Future Commerce; frequent moderator of industry discussions; focuses on culture's intersection with commerce and media strategy.
Brian Lange
Co-host exploring retail strategy, technology, and industry trends with a practical, execution-focused lens.

Reviews

4.9 out of 5 stars from 120 ratings
  • đź’Žđź’Žđź’Ž

    500+ ep is an incredible feat for any podcast🔥 I’m not a product founder, but as a PR coach for product founders, I’m always looking to recommend resources for them! Whether you want a deep dive into a more umbrella topics, or hyper-specific problem solving and case studies, you’ll find it all here across all industries! Plus the energy is always high and engaging!!

    @gloriachoupr

    Apple Podcasts
    5
    _doremi101
    United States2 years ago
  • A new fav 🔥

    Future Commerce is a new favorite in my feed! I’m truly impressed by the engaging discussions and insights into industry trends. Absolutely loved the recent episode with Neil Shankar and hearing about how brands are gaming our algorithmic overloads. Highly recommend giving this pod a listen!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • Absolutely relevant

    a MUST if you want to keep track in E-Com

    Apple Podcasts
    5
    User2903
    Germany4 years ago
  • Great podcast!

    This podcast is a must listen for anyone looking to stay up to date in the world of eCommerce and online business! Phillip and Brian are great hosts and provide fresh insights and valuable advice!

    Apple Podcasts
    5
    maddie@podcastingyou
    United States4 years ago
  • Not your average eCom show

    “Work content” that you actually WANT to listen to. Even look forward to!

    Phillip & Brian bring fun & wit to eCom and retail news and practices. Curious where the industry is headed and what’s new? This is your show.

    There is no other podcast I listen to as consistently.

    Apple Podcasts
    5
    Nicolette7
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Hosts are commended for energy, wit, and thoughtful analysis of industry dynamics.
Listeners praise the show for its deep dives into ecommerce and retail trends with actionable insights.
Guests are consistently high-caliber, bringing practical and strategic perspectives.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Memory Is the New Competitive Moat
Q: What is the 30-60-90 day plan to operationalize this approach with first-party data and AI tools?
Phillip asks for a concrete plan; Tim and Jake outline starting with setting up a service agent, building artifacts that capture context, and then using Composer to question and refine data in the first 60 days, followed by expanding data-driven skills and feedback loops in the next 30 days.
Memory Is the New Competitive Moat
Q: Could you explain that a little bit about memory as a moat and how memorability influences customer behavior?
Jake explains that memorability comes from creating experiences that are variant from the norm and storing rich context about the customer and their feelings toward the brand; this context enables machines to deliver personalized, memorable experiences at scale.
Service Is the New Storefront
Q: What brands are winning on service?
Kelly and Phillip discuss Skin Rocks and Dermalogica as examples of brands that integrate strong service philosophy with personalized marketing, using data and human expertise to deliver relevant, genuinely helpful recommendations rather than pushy marketing.
K:LDN 2026: The Architecture of Meaningful Connection
Q: What are the key barriers to widespread AI adoption in marketing, and how can brands overcome them?
Barriers include data privacy regulations, the complexity of orchestrating many flows, and the need to train teams for an AI-centric operating model; overcoming them involves robust data integrations, clear governance, and incremental pilots turning into scalable programs.
K:LDN 2026: The Architecture of Meaningful Connection
Q: How does Composer change the marketer's day-to-day workflow?
Composer acts as a prompt-based agent that can audit, plan, build, and optimize campaigns and flows directly within Klaviyo, leveraging existing customer data and best practices to deliver ready-to-review outputs.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Future Commerce

What is Future Commerce about and what kind of topics does it cover?

A deep-diberse look at how culture, media, and technology intersect with commerce, shared through data-driven discussion, live event coverage, and interviews with industry leaders. Episodes frequently cover AI, agentic shopping, retail media, brand strategy, and the evolving relationship between brands and consumers. The format often blends practical business takeaways with forward-looking ideas about automation, design, and consumer empowerment, sprinkled with industry news and real-world examples from partners and major brands. Noteworthy is the recurring emphasis on how platforms, data, and AI reshape marketing, commerce ecosystems, and organizational decision-making, making it valuable for brand builders and tech-forward retailers seeki... more

Where can I find podcast stats for Future Commerce?

Rephonic provides a wide range of podcast stats for Future Commerce. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Future Commerce and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Future Commerce get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Future Commerce, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Future Commerce?

Rephonic provides comprehensive predictive audience data for Future Commerce, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Future Commerce have?

To see how many followers or subscribers Future Commerce has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Future Commerce?

These podcasts share a similar audience with Future Commerce:

1. The Knowledge Project
2. The Tim Ferriss Show
3. How I Built This with Guy Raz
4. The a16z Show
5. Founders

How many episodes of Future Commerce are there?

Future Commerce launched 10 years ago and published 600 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Future Commerce?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Future Commerce?

Rephonic pulls ratings and reviews for Future Commerce from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Future Commerce?

Rephonic provides full transcripts for episodes of Future Commerce. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Future Commerce?

Recent guests on Future Commerce include:

1. Kelly Thacker
2. Alon Turchin
3. Brett Bernstein
4. Kathleen Loftus
5. Jake Cohen
6. Tim Martin-Harvey
7. Roger Beharry Lall
8. Jamie Domenici

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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