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Artwork for FULL COMP: Restaurant Tactics, Tools, & Strategies

FULL COMP: Restaurant Tactics, Tools, & Strategies

Josh Kopel
Restaurant Industry
Restaurant Marketing
Hospitality Industry
Customer Experience
Restaurant Management
Restaurant Profitability
Leadership
Hospitality
Yelp
Marketing Strategies
Guest Experience
Customer Loyalty
Branding
Profitability
Entrepreneurship
Loyalty Programs
AI In Hospitality
Covid-19
Restaurant Culture
Los Angeles

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds i... more

PublishesDailyEpisodes727Founded6 years ago
Number of ListenersCategories
EntrepreneurshipBusinessMarketing

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Artwork for FULL COMP: Restaurant Tactics, Tools, & Strategies

Latest Episodes

What if the guest you're pricing around doesn't exist?

Across tens of thousands of guest reviews, nobody has ever complained about paying too little. What shows up is that something felt too expensive. That is a verdict on value, and cutting the pri... more

What if the reason you gave away a piece of your restaurant is a myth you never bothered to test?

Most operators believe banks will not touch a restaurant, so they go straight to investors, credit cards, or whatever money is easiest to reach. Ami Ka... more

What if your regulars didn't leave you? What if they just forgot you exist?

Most operators spend the year buying strangers while the people who already love them go quiet. The problem is memory, and memory is cheap to fix.

In this takeaway, I break... more

What if the reason your restaurant runs on you is that you keep showing up?

Mike Mudrey bought a crêperie in East Lansing with no restaurant experience and a corporate job he had no intention of leaving. Nine years and four locations later he still ... more

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Recent Guests

Mike Mudrey
Creperie entrepreneur, operator of Crepesake/Local Epicurean with multiple locations
Crepesake; Local Epicurean; Brown Butter Creperie
Episode: Mike Mudrey: Your Restaurant Doesn't Need You
Felipe Riccio
Chef and partner at Goodnight Hospitality
Goodnight Hospitality
Episode: Felipe Riccio: Kill the Entire Menu Twice a Year
Ariel Arce
Founder/Operator of Tokyo Record Bar and related concepts
Tokyo Record Bar
Episode: Ariel Arce: The Spreadsheet Came Before the Concept
Al Lucas
CEO/Partner at Defined Hospitality
Defined Hospitality
Episode: Al Lucas: Go Work for a Chain
Amanda Signorelli
Co-owner of Golden Steer
Golden Steer, Las Vegas
Episode: Amanda Signorelli and Nick McMillan: Legacy Doesn't Equal Profit
Nick McMillan
Co-owner of Golden Steer
Golden Steer, Las Vegas
Episode: Amanda Signorelli and Nick McMillan: Legacy Doesn't Equal Profit
Telly Justice
Co-founder of HAGS, chef-driven restauranteur
HAGS NYC
Episode: Telly Justice & Camille Lindsley: Repel the Right People
Camille Lindsley
Co-founder of HAGS, queer fine dining advocate
HAGS NYC
Episode: Telly Justice & Camille Lindsley: Repel the Right People
Ashley Morris
CEO of Capriotti's and Wing Zone
Capriotti's Sandwich Shop and Wing Zone
Episode: Ashley Morris: Product-Market Fit Forgives Every Mistake

Host

Josh Kopel
Host of FULL COMP: Restaurant Tactics, Tools, & Strategies

Reviews

4.9 out of 5 stars from 168 ratings
  • Stop talking so much

    Josh - you aren’t the smartest in the room. Quit boasting about all of what you know and your accomplishments and let the people on your show TALK. Shawn Ryan is successful because he is talking less than 5% of the show. Ask more questions and let them speak instead of always adding to what they say, f me.

    Apple Podcasts
    1
    chefcr28
    United Statesa year ago
  • Great Podcasts!

    Insightful and impactful conversations, always great to tune in. Josh is a treat to listen to!

    Apple Podcasts
    5
    CT DES
    Philippines4 years ago
  • Entertaining, insightful, and actionable! 🔥

    Whether you’re well established as a restauranteur or just getting started carving out a profitable niche that’s ready to grow, this is a must-listen podcast for you! Josh does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business you can be proud of with leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

    Apple Podcasts
    5
    ASobering
    United States5 years ago
  • Today’s episode needs fixed!!

    Hey Josh, listen to your podcast daily! Today’s most recent show needs edited badly. The clips run over each other so everyone is talking at the same time and then long silent pauses! Other than that, this podcast is great!!

    Love it. Great guest, very pertinent info.

    Apple Podcasts
    5
    Cosmicnic6
    United States5 years ago
  • Josh!!

    Josh you are just awesome! Thanks so much for a fun interview! Keep the faith! Stay safe! Max

    Apple Podcasts
    5
    chicknmax
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is praised for real-world insights, diverse guest expertise, and practical takeaways for operators.
Some reviews note pacing issues or moments where guests talk less, suggesting tighter moderation could enhance flow.
Listeners appreciate the host's actionable focus and guest-ready conversations that cut through fluff.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Mike Mudrey: Your Restaurant Doesn't Need You
Q: So what enabled you to not only survive but thrive and grow, given your background and starting point?
A mix of perseverance, deliberate learning from non-hospitality sources, and treating the business like a systematized operation rather than a hobby. He emphasizes studying across industries, building processes, and using higher-ticket private events to drive profitability.
Felipe Riccio: Kill the Entire Menu Twice a Year
Q: I'm going to ask you a question that might sting a bit. How many holiday parties do you have booked for December?
It's about what is on the books right now, with deposits collected and contracts signed; January through December planning matters because venues are choosing now, so if December looks light, the risk is already present. The idea is to act earlier to secure more events without discounting.
Dave Shah & Camilla Caremoli: One Unforgettable Restaurant Beats Twenty
Q: What would you do differently if you started over today?
Open with all required licenses from the start, particularly the liquor license, and trust real-time signals from the market to adjust the concept quickly rather than sticking to an initial plan that may not fit the location.
Dave Shah & Camilla Caremoli: One Unforgettable Restaurant Beats Twenty
Q: What was the biggest pivot you made after opening, and why?
We pivoted from a daytime cafe to a full nighttime restaurant with a strong wine program because feedback and local demand showed that the after-hours experience resonated strongly with the community.
Dave Shah & Camilla Caremoli: One Unforgettable Restaurant Beats Twenty
Q: What did you do differently that you believe set CasaDamí apart from your competitors?
We focused on building a cohesive brand story that could be felt in the space, the menu, and the guest interactions, and prioritized people and culture as the core differentiators, not just the food or wine.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show centers on practical, high-leverage strategies for running profitable hospitality concepts, from small-footprint openings to multi-unit growth. Conversations span pricing, guest retention, loyalty design, and data-driven operations, with a strong emphasis on real-world frameworks, such as first-principles problem solving, Six Sigma-inspired processes, and design-minded efficiency. Episodes often spotlight how to empower staff, leverage technology, and build brand-driven growth without sacrificing guest experience. A notable throughline is turning complexity into repeatable systems—whether through bar design, ownership models, or loyalty programs—that help operators scale while maintaining culture and profitability.

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1. Marketing Against The Grain
2. My First Million
3. Founders
4. David Senra
5. How I Built This with Guy Raz

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this podcast launched 6 years ago and published 727 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Mike Mudrey
2. Felipe Riccio
3. Ariel Arce
4. Al Lucas
5. Amanda Signorelli
6. Nick McMillan
7. Telly Justice
8. Camille Lindsley

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