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Artwork for FULL COMP: Restaurant Tactics, Tools, & Strategies

FULL COMP: Restaurant Tactics, Tools, & Strategies

Josh Kopel
Restaurant Industry
Restaurant Marketing
Hospitality Industry
Customer Experience
Restaurant Management
Restaurant Profitability
Hospitality
Leadership
Marketing Strategies
Profitability
Yelp
Entrepreneurship
Guest Experience
Covid-19
Catering
Customer Loyalty
Branding
Loyalty Programs
Franchising
AI In Hospitality

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds i... more

PublishesTwice weeklyEpisodes710Founded6 years ago
Number of ListenersCategories
MarketingBusinessEntrepreneurship

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Artwork for FULL COMP: Restaurant Tactics, Tools, & Strategies

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Recent Guests

Seth Gerber
Co-owner of MIDA, a 6-restaurant Italian group out of Boston; 2024 James Beard Semi-Finalist for Best Restaurant Tour
MIDA
Episode: Seth Gerber: Your Restaurant Is a Factory
Natalie Dial
Co-owner of Tomat, background in economics/strategy
Tomat
Episode: Harry Posner & Natalie Dial: Put Staff Before Guests
Harry Posner
Co-owner of Tomat, physician by background
Tomat, Westchester/Los Angeles
Episode: Harry Posner & Natalie Dial: Put Staff Before Guests
Philippe Massoud
Founder of Ilili, Lebanese fine dining restauranteur
Ilili
Episode: Philippe Massoud: Built to Last 19 Years
Bruce Bronster
Hospitality attorney
BBianco Hospitality Group
Episode: Michael White & Bruce Bronster: Price Less, Win More
Michael White
Chef, BBianco Hospitality Group
BBianco Hospitality Group
Episode: Michael White & Bruce Bronster: Price Less, Win More
Ben Leventhal
Founder/CEO of Blackbird Labs; former co-founder of Eater and Resy
Blackbird Labs
Episode: Ben Leventhal: Your Guests Didn't Leave, They Forgot
Rob Herold
Chick-fil-A operator and delegation expert
Chick-fil-A Bowie Marketplace
Episode: Rob Herold: This is the secret to delegation
Rachel Cope
Founder and CEO of 84 Hospitality Group
84 Hospitality Group
Episode: Rachel Cope: The City Nobody Wanted

Host

Josh Kopel
Host of FULL COMP: The Voice of the Restaurant Industry Revolution

Reviews

4.9 out of 5 stars from 166 ratings
  • Stop talking so much

    Josh - you aren’t the smartest in the room. Quit boasting about all of what you know and your accomplishments and let the people on your show TALK. Shawn Ryan is successful because he is talking less than 5% of the show. Ask more questions and let them speak instead of always adding to what they say, f me.

    Apple Podcasts
    1
    chefcr28
    United Statesa year ago
  • Great Podcasts!

    Insightful and impactful conversations, always great to tune in. Josh is a treat to listen to!

    Apple Podcasts
    5
    CT DES
    Philippines4 years ago
  • Entertaining, insightful, and actionable! 🔥

    Whether you’re well established as a restauranteur or just getting started carving out a profitable niche that’s ready to grow, this is a must-listen podcast for you! Josh does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business you can be proud of with leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

    Apple Podcasts
    5
    ASobering
    United States5 years ago
  • Today’s episode needs fixed!!

    Hey Josh, listen to your podcast daily! Today’s most recent show needs edited badly. The clips run over each other so everyone is talking at the same time and then long silent pauses! Other than that, this podcast is great!!

    Love it. Great guest, very pertinent info.

    Apple Podcasts
    5
    Cosmicnic6
    United States5 years ago
  • Josh!!

    Josh you are just awesome! Thanks so much for a fun interview! Keep the faith! Stay safe! Max

    Apple Podcasts
    5
    chicknmax
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Episode critiques vary, with some listeners noting pacing or production quality issues.
The overall sentiment highlights valuable, actionable content with strong guest lineups.
The host keeps conversations insightful and practical for operators.
Guests provide real-world, actionable growth lessons for hospitality.
Listeners praise the show's authenticity and hands-on approach to branding and scaling.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Harry Posner & Natalie Dial: Put Staff Before Guests
Q: What should listeners steal from your approach to running Tomat?
Maintain a relentless focus on consistency, invest in a strong, values-aligned team, and emphasize genuine engagement with both suppliers and guests to keep the business resilient and community-centered.
Harry Posner & Natalie Dial: Put Staff Before Guests
Q: You two seem far more intentional and focused than many restaurateurs. How does that focus inform your daily decisions?
We anchored our operations in a core ethos around sustainability, community, and consistency, then let flexibility and listening to the community guide adaptations without losing the core mission.
Philippe Massoud: Built to Last 19 Years
Q: How did you adjust the culture and work habits when you shifted from crisis management to growth?
He describes removing the extreme 65- to 70-hour weeks, expanding staff care, implementing robust staff-focused policies like better benefits, and reorganizing schedules to protect the team while maintaining guest focus and profitability.
Philippe Massoud: Built to Last 19 Years
Q: What was the mathematics behind opening a 10,000-square-foot Lebanese restaurant in New York during a financial crisis?
Massoud explains that the decision was driven by a deliberate pivot toward authenticity and scale; he chose a grand, high-visibility concept to redefine Lebanese cuisine in NYC, with a business model that could sustain leadership and growth even when debt and market conditions were challenging.
How to Build a Restaurant That Can Grow Profitably: Randy Sharpe, Wahlburgers
Q: What should we steal from you?
Randy emphasizes relentless work ethic, discipline, continual learning from others, and an unwillingness to be outworked; he highlights that execution, focus, and the willingness to test, fail, and iterate are essential to sustained success.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Across recent episodes, listeners get a focused playbook for building, scaling, and differentiating hospitality concepts. Conversations routinely center on menu discipline and brand storytelling, growth through franchising or multi-unit strategies, and leadership that balances tradition with innovation. Guests range from chefs and restaurateurs to marketers and operators who share pragmatic lessons on customer experience, operations, and sustainable revenue beyond the dining room. A standout throughline is turning bold ideas into durable brands—whether through authentic menus, content-driven marketing, or community-aligned growth—delivered with practical anecdotes and measurable takeaways. The show often features guests who are founders or ... more

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1. The GaryVee Audio Experience
2. My First Million
3. Masters of Scale
4. The Diary Of A CEO with Steven Bartlett
5. The Game with Alex Hormozi

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this podcast launched 6 years ago and published 710 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Seth Gerber
2. Natalie Dial
3. Harry Posner
4. Philippe Massoud
5. Bruce Bronster
6. Michael White
7. Ben Leventhal
8. Rob Herold

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