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Artwork for Franchise Spotlight with Katherine LeBlanc

Franchise Spotlight with Katherine LeBlanc

Katherine LeBlanc
Franchising
Franchise Development
Artificial Intelligence
Franchise Marketing
Franchise
Tint World
Batteries Plus
Local Store Marketing
Pirtek
Wild Birds Unlimited
Potbelly
Go Minis
Franchise Industry
Franchise System
Data Lake
K9 Resorts
Franchise Leadership
Birds/nature
Change Management
Unit Economics

Conversations with the leaders who are actually building franchising - from the executive suite to the field. Each season explores what success looks like right now, what franchise leaders should be paying attention to, and how the best brands are delivering real returns for their franchisees. Because at the end of the day, franchisee profitability isn't just a metric; it's the whole point. Your h... more

PublishesWeeklyEpisodes25Founded7 months ago
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Artwork for Franchise Spotlight with Katherine LeBlanc

Latest Episodes

Lead conversion is the conversation franchise marketing leaders said they were prioritizing heading into this year, and for good reason. In this episode, Katherine LeBlanc sits down with Dave Hansen, CEO of ClientTether, and Lizzie Webb, VP of Operat... more

Doug DeLor of Spherion Staffing and Recruiting and Patrick Conley of Fran Focus join Katherine to map out where AI belongs in the franchise development funnel heading into 2027 — and where it should never go. The one thing to walk away with: the funn... more

Ziebart's Chief Growth Officer Larisa Walega and Franchise Assembly co-founder Liane Caruso join Katherine LeBlanc for a direct conversation about what's actually working in franchise development marketing right now. From portals to PR to GEO, this e... more

Brandon Rhoten has been in restaurant marketing for nearly twenty years — CMO at Papa John's, CMO at Potbelly, and the architect of the digital program that put Wendy's back on the cultural map. In this episode, he and Katherine get into the product ... more

Kim Gouch (Retro Fitness) and Will Fraker (The Good Feed Store) join the conversation to talk about what AI is actually doing inside franchise marketing right now — not the buzzword version, but the real decisions their teams are making around creati... more

Local store marketing is one of the most talked-about and least-solved challenges in franchising — and Laura Peever and Marci Kleinsasser are two people who've actually done the work. This episode covers what breaks down between the playbook and the ... more

Google and Meta efficiencies keep declining, and most franchise marketers don't have a real plan for what fills the gap. Chris McGee (Batteries Plus) and Karen Wenning (Suttle Strauss) join Katherine to debate connected mail, cable TV, and the channe... more

Digital media costs are up, attribution is murkier, and the default answer — more search, more paid social — isn't working the way it used to. Alex Preddie from Rocket Barn and Christy Johnson (CMO) and Madison Belfour (Director of Marketing) from Ti... more

Key Facts

Accepts Guests
Accepts Sponsors
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Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Doug DeLor
VP of Marketing, Spherion Staffing and Recruiting
Spherion Staffing and Recruiting
Episode: Why AI May Be Your Secret Weapon in Franchise Development
Patrick Conley
Founder, Fran Focus
Fran Focus
Episode: Why AI May Be Your Secret Weapon in Franchise Development
Larisa Walega
Chief Growth Officer at Ziebart International Corporation
Ziebart
Episode: What's Working in Franchise Development Marketing Right Now
Liane Caruso
Founder of Franchise Assembly and Fractional CMO
Franchise Assembly
Episode: What's Working in Franchise Development Marketing Right Now
Brandon Rhoten
CMO at Dave's Hot Chicken
Dave's Hot Chicken
Episode: The Marketing Calendar Moves You Aren't Making Yet
Kim Gouch
Chief Brand Officer, Retro Fitness
Retro Fitness
Episode: AI in 2027: What Franchise Marketers Need to Stop, Start, and Fix
Will Fraker
VP of Brand and Performance, The Good Feed Store
The Good Feed Store
Episode: AI in 2027: What Franchise Marketers Need to Stop, Start, and Fix
Laura Peever
Head of Marketing, Sportball
Sportball
Episode: What's Broken in Local Store Marketing (and How to Fix It Before 2027)
Marci Kleinsasser
Vice President of Marketing, Voxie
Voxie
Episode: What's Broken in Local Store Marketing (and How to Fix It Before 2027)

Host

Katherine LeBlanc
Host of multiple franchise-focused podcasts.

Top Entrepreneurship Podcasts

Talking Points

Recent interactions between the hosts and their guests.

The Marketing Calendar Moves You Aren't Making Yet
Q: How do you balance cultural relevance with discipline in launches?
We connect simple menu items to relevant cultural trends and avoid overhauling the core offering, leveraging partnerships and pop-culture moments that fit the brand rather than chasing every trend.
The Marketing Calendar Moves You Aren't Making Yet
Q: What is the core process leading up to a product launch at Dave's Hot Chicken?
Define customer needs, apply a strong brand filter, perform ops testing to prove feasibility, then proceed to market testing with a representative store group, and only go to market if incremental traffic and guest checks improve.
The Marketing Calendar Moves You Aren't Making Yet
Q: Have you ever launched a product that you knew wasn't ready, but you launched it anyway?
Yes. We've launched products intending to drive traffic that ended up driving dumpsters in traffic or not delivering expected lift, which taught us the importance of contingency planning and rigorous pre-launch testing.
What's Changing in Franchise Media Spend
Q: How do you keep franchisees engaged and trusting in these programs when results vary by store?
Use a 360-degree review that includes local listings, reviews, and email capture, show market-level ROI while acknowledging store-level nuances, and share concrete pilot results and case studies to demonstrate long-term lift.
What's Changing in Franchise Media Spend
Q: What are the top non-traditional channels franchise marketers should consider in 2027?
Focus on integrated programs like connected mail that combine mail with social, digital, and retargeting, while prioritizing measurement at market level and leveraging the brand fund to support a full-funnel strategy.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A practitioner-focused franchise show that brings on senior leaders from franchised brands to unpack how growth really happens on the ground. Episodes consistently center on practical go-to-market discipline, leadership culture, and operational scalability—from franchise marketing and brand funds to sales culture, franchisee alignment, and governance as brands expand. Guests commonly come from multi-unit franchise systems across food, wellness, home services, pet care, and staffing, offering frameworks, budgeting methods, and leadership playbooks that listeners can translate into their own networks. A standout trait across episodes is the emphasis on actionable systems—whether it's building trust with franchisees, implementing repeatable ma... more

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this podcast launched 7 months ago and published 25 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Doug DeLor
2. Patrick Conley
3. Larisa Walega
4. Liane Caruso
5. Brandon Rhoten
6. Kim Gouch
7. Will Fraker
8. Laura Peever

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