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Artwork for Five-Star Fitness by The Fit Guide

Five-Star Fitness by The Fit Guide

The Fit Guide
Hospitality
Fitness Industry
The Fit Guide
Fitness
Physique 57
Michelin Guide
Forbes Travel Guide
STORM Cycling
Bar Fitness
New York City
Customer Experience
Customer Service
Hotel Evaluations
Finance
Emirati Community
Five-Star Hospitality
Hospitality Crisis
Community Building
Cycling Studio
Rhythm Riding

Elevating Fitness Through Hospitality. Presented by Jack Thomas and Matt Lavender, Five-Star Fitness will teach you the very best hospitality practices and secrets that have been elevating the world's best hotels and Michelin star restaurants for over 100 years. Learn from Matt's background as former Global Director of Evaluations for Forbes Travel Guides, working with the world's leading hospital... more

PublishesWeeklyEpisodes18Founded3 months ago
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BusinessManagement

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Artwork for Five-Star Fitness by The Fit Guide

Latest Episodes

When someone visits your gym for the first time, it’s make or break. Do a good job and you could have a client for life. Get it wrong and they may never return, or even tell their friends not to.

Data from The Fit Guide shows that many gyms are miss... more

YouTube

James McMillian is the president of Tone House, one of New York’s most iconic and well-known strength and conditioning studios and The Fit Guide Award of Excellence winner.

James builds both his team and the member experience with an athlete’s minds... more

YouTube

What can gyms and coaches learn from Broadway and the world’s leading hotels and restaurants? Rain or shine, five-star service must always be delivered.

In today’s episode, hosts Matt Lavender and Jack Thomas explore the concept of ‘hospitality as t... more

YouTube

At The Fit Guide we’ve visited and evaluated over 400 clubs across the globe. Based on our data, Matt and Jack discuss the ten brands that have scored not just highly, but also consistently, through our comprehensive, objective process.

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Recent Guests

Jennifer Vaughan Maanavi
CEO and Founder of Physique 57
Physique 57
Episode: Building New York’s Five-Star Barre Experience, with Jennifer Vaughan Maanavi of Physique 57

Hosts

Jack Thomas
Co-founder of The Fit Guide and host with a background in the fitness industry.
Matt Lavender
Co-founder of The Fit Guide with a background in hospitality as the former global head of evaluations for Forbes Travel Guides.

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Talking Points

Recent interactions between the hosts and their guests.

Building Dubai's First Five-Star Cycling Studio Ivana Bruic of Storm Cycling
Q: What is your proudest achievement in your STORM Cycling career?
Training the first Emirati cycling instructor and surviving through COVID with a baby brand.
Building Dubai's First Five-Star Cycling Studio Ivana Bruic of Storm Cycling
Q: What one piece of advice would you give to someone wanting to create something special and impactful in the fitness industry?
Definitely do your research, gain your knowledge in other areas, and see how different studios are doing things.
Building New York’s Five-Star Barre Experience, with Jennifer Vaughan Maanavi of Physique 57
Q: Can you think of a time in your life when you received delightful hospitality?
I was in Goa and received an amazing orientation at a hotel that made us feel incredibly welcome and valued.
Building New York’s Five-Star Barre Experience, with Jennifer Vaughan Maanavi of Physique 57
Q: What's the worst piece of advice you've ever received?
Blow it out. That term has to go in the garbage with every brand.
Building New York’s Five-Star Barre Experience, with Jennifer Vaughan Maanavi of Physique 57
Q: What's one piece of advice you'd give to somebody who wants to create something special, impactful in the fitness industry?
Make sure you're building your whole business for your client, not for you.

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Frequently Asked Questions About Five-Star Fitness by The Fit Guide

What is Five-Star Fitness by The Fit Guide about and what kind of topics does it cover?

Focused on enhancing the intersection of fitness and hospitality, the content covers a range of topics pertinent to improving customer experiences in fitness environments. Hosts share insights into how the fitness industry can adopt hospitality principles, drawing parallels with high-end service models such as those found in top hotels and Michelin-starred restaurants. The discussions often delve into best practices for creating welcoming atmospheres, personalizing client interactions, and instilling hospitality-oriented cultures within fitness organizations. Overall, it offers valuable strategies and stories aimed at fitness professionals and entrepreneurs who wish to elevate their service standards and customer satisfaction.

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How many listeners does Five-Star Fitness by The Fit Guide get?

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Which podcasts are similar to Five-Star Fitness by The Fit Guide?

These podcasts share a similar audience with Five-Star Fitness by The Fit Guide:

1. Fitness Business Asia Podcast
2. Escape Your Limits & LIFTS
3. Fitness Business Podcast: Leadership, Innovation, and Profit
4. The Business of Boutique Fitness
5. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of Five-Star Fitness by The Fit Guide are there?

Five-Star Fitness by The Fit Guide launched 3 months ago and published 18 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Five-Star Fitness by The Fit Guide?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Five-Star Fitness by The Fit Guide?

Recent guests on Five-Star Fitness by The Fit Guide include:

1. Jennifer Vaughan Maanavi

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