Five-Star Fitness by The Fit Guide
The Fit GuideElevating Fitness Through Hospitality. Presented by Jack Thomas and Matt Lavender, Five-Star Fitness will teach you the very best hospitality practices and secrets that have been elevating the world's best hotels and Michelin star restaurants for over 100 years. Learn from Matt's background as former Global Director of Evaluations for Forbes Travel Guides, working with the world's leading hospital... more
| Publishes | Weekly | Episodes | 56 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Liv Billingham of Ezypay joins host Jack Thomas to break down five of the region’s most important fitness markets: Singapore, Malaysia, Indonesia, the Philippines and Thailand.
We explore the growth, trends and consumer behaviours shaping each count... more
Welcome back to our monthly fitness industry roundup, where we go beyond the headlines and break down what the biggest stories actually mean for operators, brands and the future of the industry.
This month, Jack Thomas covers:
⭐ The Fit Guide launc... more
Most gyms get their late coming policy and implementation all wrong. In this episode, Matt and Jack discuss what fitness businesses can learn from hospitality about punctuality, communication and removing friction from the member journey.
From start... more
Yves Preissler joins the show to discuss what the fitness industry can learn from the world’s leading hospitality brands. Drawing on decades of experience in luxury hotels, Yves explains why personalization, genuine human connection and consistently ... more
In this episode, Matt and Jack explore what fitness businesses can learn from luxury hospitality when it comes to pre-arrival communication. From booking journeys and confirmation emails to digital onboarding and social media, we discuss how the best... more
Andrea Lomas of Mandarin Oriental joins the show to share what fitness businesses can learn from one of the world’s most respected luxury hospitality brands. From listening and anticipation to staff training, atmosphere and operational excellence, An... more
Our co-founder Jack Thomas recently spoke at Beyond Activ Bangkok on the 10 biggest opportunities in fitness.
Based on insights from more than 500 anonymous gym visits worldwide, the talk was one of the most popular sessions at the event. We’re exci... more
The Fit Guide Dubai — Top Stories
Welcome back to our monthly fitness industry roundup, where we go beyond the headlines and break down what the biggest stories actually mean for operators, brands and the future of the industry.
This month, Jack co... more
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Frequently Asked Questions About Five-Star Fitness by The Fit Guide
What is Five-Star Fitness by The Fit Guide about and what kind of topics does it cover?
Listeners are drawn to episodes that fuse luxury hospitality with fitness, focusing on turning gyms into elevated, Five-Star experiences. Topics span guest journey design from pre-arrival communications and onboarding to post-visit follow-ups, plus branding, atmosphere, and service recovery. Practical frameworks come from hospitality best practices adapted to boutique and larger fitness brands, with deep dives into design, staff training, and scalable systems that maintain a premium guest experience as brands grow. The show frequently features industry veterans and founders who braid branding, customer belonging, and experiential design with measurable outcomes like sign-ups, retention, and community building. A standout throughline is turn... more
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How many listeners does Five-Star Fitness by The Fit Guide get?
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How many episodes of Five-Star Fitness by The Fit Guide are there?
Five-Star Fitness by The Fit Guide launched a year ago and published 56 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Five-Star Fitness by The Fit Guide?
Recent guests on Five-Star Fitness by The Fit Guide include:
1. Yves Preissler
2. Andrea Lomas-Gong
3. Matt Lavender
4. Emma Masters
5. Barry Kostabi
6. Shay Kostabi
7. Will Brereton
8. Chris Howell
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.