Five-Star Fitness by The Fit Guide
The Fit GuideElevating Fitness Through Hospitality. Presented by Jack Thomas and Matt Lavender, Five-Star Fitness will teach you the very best hospitality practices and secrets that have been elevating the world's best hotels and Michelin star restaurants for over 100 years. Learn from Matt's background as former Global Director of Evaluations for Forbes Travel Guides, working with the world's leading hospital... more
| Publishes | Weekly | Episodes | 52 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
In this episode, Matt and Jack explore what fitness businesses can learn from luxury hospitality when it comes to pre-arrival communication. From booking journeys and confirmation emails to digital onboarding and social media, we discuss how the best... more
Andrea Lomas of Mandarin Oriental joins the show to share what fitness businesses can learn from one of the world’s most respected luxury hospitality brands. From listening and anticipation to staff training, atmosphere and operational excellence, An... more
Our co-founder Jack Thomas recently spoke at Beyond Activ Bangkok on the 10 biggest opportunities in fitness.
Based on insights from more than 500 anonymous gym visits worldwide, the talk was one of the most popular sessions at the event. We’re exci... more
The Fit Guide Dubai — Top Stories
Welcome back to our monthly fitness industry roundup, where we go beyond the headlines and break down what the biggest stories actually mean for operators, brands and the future of the industry.
This month, Jack co... more
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Apple Podcasts | #202 |  Japan/Business/Management |
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Frequently Asked Questions About Five-Star Fitness by The Fit Guide
What is Five-Star Fitness by The Fit Guide about and what kind of topics does it cover?
A show at the intersection of fitness and hospitality that centers on elevating member experiences through five-star service. Across episodes, the hosts explore how gyms can adopt hospitality standards, draw inspiration from luxury brands and Michelin-style evaluations, and implement practical training and culture shifts to create warmer, more engaging fitness environments. Guests range from gym owners to founders who emphasize customer experience, staff training, and clear communications as core differentiators. The conversations often hinge on building consistent service excellence at every touchpoint, from online interactions to in-studio encounters, with a strong emphasis on actionable takeaways for operators and executives in fitness b... more
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Five-Star Fitness by The Fit Guide launched a year ago and published 52 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Five-Star Fitness by The Fit Guide include:
1. Jennifer Vaughan Maanavi
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