CX Storytime, Tales from the Customer Journey
Russel LolacherStories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of thei... more
| Publishes | Weekly | Episodes | 46 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Categories | ManagementEntrepreneurshipBusiness | ||||
Listen to this Podcast
Latest Episodes
(From the Relationships at Work podcast)
Ever felt like you’re "babysitting" your team instead of leading them? You’re not alone. Many leaders hit a point of frustration, but that feeling is a signal—an opportunity for reflection and growth.
In th... more
(From the Relationships at Work podcast)
Leaders often fall into the trap of short-term thinking, sacrificing employee growth and trust for immediate results.
In this episode, we dive into why being "too busy" is no excuse for neglecting your tea... more
(From the Relationships at Work podcast)
In this episode, we explore the all-too-common leadership failure of undervaluing dedicated employees and their workloads.
Inspired by a personal story of one woman who carried an unsustainable workload with... more
(From the Relationships at Work podcast)
Change is exciting, but it’s also challenging—especially when leaders aim to create a new culture without understanding the one they’ve inherited. In this episode, we explore a story of leadership missteps an... more
(From the Relationships at Work podcast)
Are Gen Z’s workplace demands really the problem, or is it leadership's resistance to change?
In this episode, we break down common stereotypes about Gen Z and reveal how adaptability, transparency, and incl... more
(From the Relationships at Work podcast)
In this episode, we dive into the hidden dangers of the "working leader" mindset and its impact on organizations.
Why do so many leaders get bogged down in tasks, leaving no space for strategy, vision, or e... more
(From Relationships at Work podcast)
Leadership is messy because leaders are human.
In this episode, we explore how to navigate the inevitable disappointments of leadership—whether as the one leading or the one being led. From missed expectations... more
(From the Relationships at Work podcast)
In this episode, host Russel Lolacher tackles the pervasive issue of "checked-box leadership" in leadership training — when organizations send employees to leadership programs without a strategic plan for co... more
Key Facts
Reviews
- Customer Experience Storycraft
Well considered stories and well edited finished content are just the beginning. I found myself wanting to wrangle Russel to speak to my neaighbors nearvous and yappy dog. If anyone had the dulcet tones needed to calm the little mongrel, it would most certainly be Russel. Easy, breezy listening, and a real sense of the Customer Experience "ground game" that businesses of all stripes can draw parallels to.
Apple Podcasts5PixelHoundSF
United States8 years ago - Beyond the great study in CX, it’s entertaining.
I love to hear anecdotes and about behind-the-scenes stories. This is a well-paced, shirt and sweet podcast that is well worth my time and attention. Thank you and kudos, Russel.
Apple Podcasts5skatezoid
Canada8 years ago - One Problem - It's Addictive
This is the most entertaining CX content available. Russel tells compelling stories about service failures and pivots into an educational space where he explains how companies can align themselves to achieve service excellence. Whether you’re a business leader looking for helpful content or just in the mood for a great story, Russel delivers. This is thoughtfully executed, thought provoking, and fun -- not to mention a little addictive!
Apple Podcasts5HKH.United States8 years ago - I laughed, I learned
An entertaining take on a business staple. I look forward to hearing more.
Apple Podcasts5Fade_ProofCanada8 years ago - Snackable, entertaining and informative
I really like this format. It's short and sweet, but there's always a lesson be learned. The "lessons," however, are presented in a fun and entertaining way. Subscribed! And looking forward to more. :-)
Apple Podcasts5Beck_CeeCanada8 years ago - Fun and informative!
I always enjoy Mr. Lolacher’s insights and charm as he explores the ins and outs of customer service. This podcast is a great addition to his body of work. Highly recommended!
Apple Podcasts5KBWells2015Canada8 years ago - Draws me in
The storytelling draws you in emotionally, heightening the impact of the message.
Apple Podcasts5iamwendyCanada8 years ago - What to do, what not to do in customer service.
A great new podcast on customer service, from the trenches. The length is great; short, sweet and easy to fit in the next story. Russel’s voice is pleasing to listen to and his personality shines through. I look forward to hearing more stories on what to do and what not to do in customer service.
Apple Podcasts5VelocitagirlCanada8 years ago - CX Storytime
Great podcast. I really enjoy hearing the stories in the customer service world. Good, bad and ugly! Great lessons to be had here.
Apple Podcasts5Warren PickardCanada8 years ago - If you want to up your customer service game, while being highly entertained, you NEED this podcast!
Storytelling entertainment at its finest — with an educational twist! Russel weaves clever and poignant tales through every episode to capture the listener and drive home the point that we all have a role to play in the customer experience. Whether you have your own business, are employed (in any industry) or simply have experienced these situations yourself as customer, CX Storytime will make you laugh, cringe and marvel at how much impact day-to-day interactions can have on each one of us. Gre... more
Apple Podcasts5Danielle — The Story MidwifeUnited States8 years ago - True tales and common sense reign here
With his strong and insightful voice, Russel Lolacher brings us tales from the trenches of customer experience. His unique approach combines a story told in the style of a 1950s radio drama with savvy commentary for the 21st Century that illuminates universal customer service lessons. All in all a useful addition to my digital collection. I look forward to the next episode.
Apple Podcasts5AngelOnIceCanada8 years ago - Great Guy Great Stuff
Customer experience, care, and retention should be the top priority for any company. If you care about growing and moving your business forward you need to focus on it. Russel is a great source of information to help you do that and more. Make sure you tune in and turn up your skills! You are only as good as your customers say you are!
Apple Podcasts5Big Al SmithCanada8 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #23 |  Colombia/Business/Management |
Apple Podcasts | #224 | Colombia/Business |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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this podcast launched 8 years ago and published 46 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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