CX After Hours
Yuma AIRetail and ecommerce don’t slow down. Orders stack up. Tickets spike. Dashboards glow red. And somewhere between the queue and the quarterly review, the relationship with the shopper can start to feel…transactional.
CX After Hours is a space for CX leaders and operators to step out of the noise.
When the day winds down and the metrics stop updating, this is where we exhale. Where we take stock. ... more
| Publishes | Twice monthly | Episodes | 7 | Founded | 2 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersBusiness | |||
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Latest Episodes
Marketing makes the promise. But when the product, delivery or service fails to live up to it, CX inherits the consequences.
In this episode, Anya Kelly and Guillaume Luccisano are joined by Aleni Mackarey, Vice President of Client Success at Base B... more
Great CX is not always about giving the customer more.
A refund, replacement or exception can completely change a customer's relationship with a brand. But when generosity becomes the default, CX teams risk making expensive decisions without enough ... more
AI will not fix your CX. But it will expose whether your foundations are strong enough to scale.
In this episode of CX After Hours, Anya and Guillaume are joined by Leeor Cohen, founder and CEO of CreateCX and Scale Your Team, for a practical conver... more
AI is everywhere in customer experience right now - automating support, replacing repetitive work, cutting costs and speeding up replies.
But according to Cati Brunell-Brutman, formerly CX Lead at Glossier, the real opportunity is bigger than automa... more
Most brands want customer experience to become a clean, efficient, fully solved function.
Hire the team. Set the policies. Add the help desk. Bring in AI. Reduce the backlog. Keep customers happy.
But as Michael Bair explains in this episode of CX ... more
Most e-commerce brands think they have a retention problem.
But according to Eli Weiss, they often have something deeper: a customer experience problem.
In the first episode of CX After Hours, Eli joins hosts Guillaume Luccisano and Anya Kelly to u... more
CX After Hours is the podcast for customer experience leaders and operators in retail and e-commerce navigating the space between customer expectations and business goals.
Because in CX, you sit in the middle.
You want to do right by the customer -... more
Key Facts
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Reviews
- Great show!
Listened to the first episode and loved it! Very practical and honest conversation.
Apple Podcasts5Joe5752
New Zealand2 months ago
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Apple Podcasts | #240 | New Zealand/Business/Careers |
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Frequently Asked Questions About CX After Hours
What is CX After Hours about and what kind of topics does it cover?
CX After Hours focuses on real-world customer experience leadership in retail and ecommerce, emphasizing practical workflows, human-centered CX, and the realities of scaling without sacrificing service. Episodes explore AI, data-driven CX, playbooks, and the trade-offs between speed, automation, and empathy, with practitioners sharing actionable strategies and anecdotes from brands navigating growth. A notable strength is the candid, no-nonsense approach to building trust with customers at scale, including how to pilot programs, communicate proactively, and align CX with business goals. The show stands out for its practitioner-first perspective and tight integration with AI tooling from Yuma AI, which likely appeals to CX leaders seeking im... more
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How many listeners does CX After Hours get?
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What are the audience demographics for CX After Hours?
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How many subscribers and views does CX After Hours have?
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How many episodes of CX After Hours are there?
CX After Hours launched 2 months ago and published 7 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX After Hours?
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Where can I see ratings and reviews for CX After Hours?
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What guests have appeared on CX After Hours?
Recent guests on CX After Hours include:
1. Caroline ON Wilson
2. Leeor Cohen
3. Cati Brunell-Brutman
4. Michael Bair
5. Eli Weiss
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.