Customer Success & Failures
Practical customer success tips that you can use right away.Sharing tips, experiences and insights that I've learned in 20+ years in customer success from large and small organizations. There is no BS. You can leverage what you learn from these podcasts right away. chadhorenfeldt.substack.com
| Publishes | Monthly | Episodes | 12 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Categories | ManagementTechnologyBusiness | ||||
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Latest Episodes
Customer success professionals are often thrown into the deep end. They are told to act like trusted advisors, which includes driving adoption, building relationships, or uncovering growth opportunities without being given clear instructions or train... more
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Customers deleting your emails without reading them is the new customers sending ... more
This has been a difficult week. I had to say goodbye to many amazing colleagues as part of a Meta layoff that impacted about 11,000 people. I’m thankful that I’m still employed but sad and concerned for those that have been let go. I’ve been trying t... more
A father was on his deathbed but before he died, he took his daughter aside and said: "I'm giving you this watch that was your grandfather's. It's almost 200 years old. Go to the local jewelry shop and ask them how much they would pay you for it.” Th... more
“I’m not busy at all” said no customer success professional ever. Listen, I know you are super busy but what about your customers? They are extremely busy too and we sometimes fail to take this into account - all to our detriment. I know it’s frustra... more
You are sitting there and scratching your head. You just got an email from your client that they will be churning. How could this be? You spoke to them last week and have had regular meetings and they never mentioned the possibility of leaving.
Unf... more
We’re moving so fast - light speed at times. In customer success we have to make so many micro-decisions that at times we can operate on autopilot. Think about a recent customer interaction you had. How did you respond to it? You probably relied on i... more
“Did you see that crazy deal that just came in? I can’t believe that we sold to them!”
“The salesperson reached out to my client and didn’t tell me. Now I have to clean up this mess that they created.”
“Why did sales push through that upsell? They ... more
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Apple Podcasts | #243 |  France/Technology |
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Customer Success & Failures launched 4 years ago and published 12 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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