CX Conversations
LaunchPod MediaWhat do businesses of all sizes value the most? Growth. But how do you grow in today’s rapidly changing environment? CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections. Tune in to hear the success stories of the brands you love, and draw pract... more
| Publishes | Weekly | Episodes | 148 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Categories | BusinessRelationshipsSociety & CultureManagement | ||||
Listen to this Podcast
Latest Episodes
In this episode we talk about improving the customer experience and reducing risk through operational excellence, so we brought on Michael Popa. Companies can often go wrong in their strategy when structuring their teams and compensation. So it comes... more
Today we talk about the power of identification to build employee and customer connection, so we brought on Aaron Painter who is the CEO at Nametag. He explains what makes good customer experience and that comes down to how employees are treated and ... more
In this episode we talk about building customer focused organizational processes with Ali Ghumman who is the Global VP of Customer Engagement and Innovation at SAP, a company that engineers solutions to fuel innovation, foster equality, and spread op... more
Today we’re going to talk about transformation and how to really focus and align your business to this idea of experience. To do that, we brought on Cristin Thompson who is currently the Vice President of Sales Enablement and Customer Engagement at Q... more
In this episode we’re going to talk about how to relate to customers in a way that’s unique and in a way that’s scalable, so we have Owen Robinson on the show today, who is currently the Vice President of CX Strategy at Water Filled Tech. The key to ... more
Today we’re gonna be talking about good customer experience and how that can improve your digital presence, and to do that we brought on Hannah McNaughton. She is an award winning founder and currently the CEO of Metric Marketing, a recognized though... more
Today we have a fun talk track and we’re gonna be talking about personalization journey mapping with a little bit of a functional twist as we dive into healthcare and pharma, and to do that we brought on Chris Brogan who is currently a grower of heal... more
Today we’re going to talk about how to build a brand strategy that drives your customer experience and to do that we brought on Bettina Papirio-Faerber, who is the VP of Strategy and CX at One and All Agency. Bettina’s purpose at her agency is to sup... more
Key Facts
Reviews
- Tangible tips to excel in CX
CX Conversations dive into business, CS, marketing, and beyond! While you'll discover actionable advice and practical tips for every stage of your journey, it's more than just that. Get ready for inspiration and insights that help you grow not only in your career but also as a person. Kudos on the spectacular show—keep up the awesome work!
Apple Podcasts5Linda__Lee_
Philippinesa year ago - Can’t Miss!
It’s obvious Gabe puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.
Apple Podcasts5Dan1777999877
United States3 years ago - Favorite Podcast
Gabe knows what’s up! I love that these podcasts are short and sweet. It seems basic but he knows what he’s talking about. Best business podcast.
Apple Podcasts5Goldie GundersonUnited States3 years ago - Customer focus - top shelf
Nice sharp pod with some great guests.
Apple Podcasts5Mark McInnes
Australia5 years ago - Keep it rocking
Keep up the content
Apple Podcasts5TeepatelUnited States6 years ago - Gabe knows his stuff
Gabe Larsen does a great job breaking down the Kustomer philosophy in these Podcast. Must Listen
Apple Podcasts5ToddB84United States6 years ago - Great customer service is what makes a successful company!
Very insightful! This podcasts definitely stands out compare to the others.
Apple Podcasts5YodudewhayttttttUnited States6 years ago - Must-Listen
Gabe Larsen is on a mission to educate people on the current and future state of CX and this podcast is a must-listen whether you’re in CX, marketing or sales. It’s great to hear an experienced and enthusiastic industry leader break down really complicated trends and research into simple, actionable insights.
Apple Podcasts5Rocketman7645United States6 years ago - Must listen if in the Customer Service space
If the first interview is a taste of what’s to come, this is a must listen for folks interested in customer service!
Apple Podcasts5EvietuckerUnited States6 years ago - Really educational podcast!
Really informative podcast about the past, current and potential future state of the customer experience and changing expectations.
Apple Podcasts5Heman189United States6 years ago - Great start and can’t wait for more
This type of podcast, the type that focuses on customer service when it comes to the customer experience and how it relates to all of CX’s other components, was much needed. Gabe has a tremendous track record of being a thought leader, and with Dan Gingiss being his first guest, I’m excited to see what other great thought leaders in the CX space he can bring in. Keep up the great work!
Apple Podcasts5berdman55United States6 years ago - Great cast - can’t wait for the next!
Short and sweet cast with a great guest and host. Real customer service insight from professionals who are looking to transform the field!
Apple Podcasts5DelinkuentUnited States6 years ago - Amazing!
Any leader that cares about their current, and future state of CX should be tuned into this podcast. Gabe has plenty of experience and gems to share. Excited to see this flourish!
Apple Podcasts5RaymondKayUnited States6 years ago - Amazing!
Great podcast with a lot of authoritative content. I will definitely keep listening in!
Apple Podcasts5smilecentrl14United States6 years ago - Magic Moments!
Hearing you talk about Magic Moments was MY magic moment!!! Congrats - an avid fan already! Good luck! 💕
Apple Podcasts5FatimaTomAustralia6 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #128 |  Poland/Business/Management |
Apple Podcasts | #155 | Philippines/Business/Management |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About CX Conversations
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How many episodes of CX Conversations are there?
CX Conversations launched 6 years ago and published 148 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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