Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
| Publishes | Weekly | Episodes | 48 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Categories | NewsBusiness News | ||||
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Latest Episodes
Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive perfo... more
CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyo... more
When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is design... more
CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is wh... more
CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when t... more
CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and ... more
Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from aver... more
CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well... more
Key Facts
Reviews
- For anyone passionate about customer experience!
Jill is a great host and she welcomes brilliant people who know all about customer experience. It’s great to hear from experts from different fields! I am learning a lot with this podcast. Thanks, Jill!
Apple Podcasts5Atlanta Cx
United States5 years ago - Loved the Nina Interview
How fascinating to learn about such a niche in the real estate world. Being relationship based is so important these days. Jill is an amazing interviewer and this interview was a great one.
Apple Podcasts5WisdomandlibertyUnited States5 years ago - Fantastic interaction!!
Jill is a natural at interacting with her guests. She asks all the right questions and pulls from the guest the information we as listeners want to hear about. The customer experience is the reason for the show and a common theme throughout the discussion. Great interviews Jill!
Apple Podcasts5mlbailey312kboUnited States5 years ago - Love this show!
I’ve enjoyed listening to this radio show and hearing about the customer experience from a variety of different businesses. Thanks to Jill and her team for bringing such a dynamic group of leaders voices to the forefront!
Apple Podcasts5Ktkiks1United States6 years ago - Great Conversations
I've really enjoyed listening to several episodes of this podcast. Jill brings on wonderful guests who have insightful conversations about the Customer Experience. Highly recommended to anyone in business.
Apple Podcasts5Leo from Consume MediaUnited States6 years ago - High-level Customer Experience Conversations
Jill is passionate about delivering an impactful experience for her own clients buying or selling a home, relocating for a job, or moving an office, so she is perfect in this role of connecting with like-minded CX professionals and sharing with you how they are creating a memorable customer experience across industries. Great content for businesses at any level.
Apple Podcasts5Home Beautiful CharlieUnited States6 years ago - Great intereviews!
JIll gets some of the best in the business on her Customer Experience Radio series. As the producer of CX Talks I get to see and hear a lot of presentations about CX. If you want to know what it takes to design and maintain great customer experiences, be sure to check out this series.
Apple Podcasts5galacticDiplomatUnited States6 years ago - Customer Experience Talk from a Pro!
Jill is a great host! She was well prepared for the interview and made sure I was ready too! I recommend subscribing to her podcast so you don't miss a single episode of her excellent podcast!
Apple Podcasts5Dee Ann TurnerUnited States6 years ago - Strategist
Jill does an amazing job of telling the message of customer experience across many industries. A true professional!
Apple Podcasts5prproatlUnited States6 years ago - Relevant content and guest
Jill’s guest and content is not only relevant but compelling. She has a great understanding of customer experience which shows in her interactions with her guest.
Highly recommend listening and subscribing to this podcast.
Apple Podcasts5Clyde's MomUnited States6 years ago - Rock Star Podcast
Love, love, love Jill in this role. Her insights and servant leadership (and infectious laugh) lend for a great listen for the audience...gleaning real-world wisdom from her guests. I'm also thrilled that out of all the skills that Jill possesses, she uses the Customer Experience as the glue. Smart, fun and interesting, this podcast is a winner! I've subscribed...and so should you.
Apple Podcasts5Truth Teller 82United States6 years ago - It's got heart and smarts
Jill's show has great guests and the content is balanced between what sounds good and what really works. The guests go beyond opinions to share their real-world experience at designing, introducing, and managing experiences. It just makes sense that Jill chose customer experience as her show's topic even though she's in real estate. Her brand differentiator is client experience!
Apple Podcasts5mikewittensteinUnited States6 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #146 |  South Africa/News/Business News |
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Customer Experience Radio launched 6 years ago and published 48 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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