Customer Care Channel
Lisa BakerWelcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.
Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.
Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal c... more
| Publishes | Twice monthly | Episodes | 43 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | Self-ImprovementBusinessEntrepreneurshipEducation | |||
Listen to this Podcast
Latest Episodes
In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity.
You’ll learn:
* Why your customer journey isn’t what you think it is
*... more
In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.
You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming b... more
Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, and feedback analysis — plus th... more
Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use aut... more
In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.
more
Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage.
✨ FREE Resource: Download the ... more
What service desk management is, why it matters and what value it can bring to your business.
👉 Watch the full YouTube episode here: youtu.be/TblIZk8xWqo
To Do:
Download your FREE Customer Success kit here: customercarechannel.com... more
Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity look... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #233 |  Saudi Arabia/Business/Entrepreneurship |
Top Entrepreneurship Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About Customer Care Channel
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How many episodes of Customer Care Channel are there?
Customer Care Channel launched 2 years ago and published 43 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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