CS School
Customer Success CollectiveTired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out. Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to... more
| Publishes | Weekly | Episodes | 35 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Can customer success strategies be replicated across different regions and cultures?
In this episode, we sit down with Jomilsa Sousa, a Customer Success Manager based in Dubai, to explore why standardized playbooks often fall short in international... more
Customer success is at an inflection point. AI isn't just a buzzword – it's fundamentally rewriting what it means to be a CSM. Yet adoption in CS is lagging, and those who wait risk being left behind.
In this episode of the CS School podcast, we're ... more
Akash Singh joins us to discuss the importance of customer success in go-to-market (GTM) strategy.
In this episode of CS School, we're joined by Raymond Otero, the Director of Global Customer Experience (Strategic Programs) at Microsoft, about the intersection of customer experience (CX) and customer success (CS).
Raymond discusses the evolution... more
Think empathy is the key to customer success? It's just the tip of the iceberg! Emotional intelligence (EQ) is the real game-changer, not just for your clients, but for YOU too.
We were lucky enough to chat with EQ champion Jenelle Friday, VP of Cus... more
We discuss the unique challenges and opportunities that CS Ops presents, as well as the specific skill sets and pathways that aspiring professionals in this domain should cultivate.
Join us as we unpack the intricacies of CS Ops, learn about Roger's... more
In this episode, we're joined by Akash Singh, Head of Customer Success (APJ) at Software AG, about the importance of customer success in go-to-market (GTM) strategy. We discuss driving adoption, navigating compliance and user privacy, evaluating cust... more
Onboarding new CSMs is crucial for their success and the success of the company. In those first 90 days, you have the opportunity to establish the mold of your customer success team and determine its future. In this episode, we're joined by Jess Gale... more
Key Facts
Recent Guests
Reviews
- Hugely valuable insights
I’ve listened to quite a few episodes. There are brilliant guests whose experience I’ve learnt from, particularly Jenna Chau’s tips on building a CS function. The reason for 4 stars is because although the presenter asks thoughtful questions, she does so in quite a stilted way and says ‘you know’ incessantly!
Apple Podcasts4Sadie283
United Kingdom6 months ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #84 |  Japan/Business/Management |
Top Management Podcasts
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About CS School
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What are the audience demographics for CS School?
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How many subscribers and views does CS School have?
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How many episodes of CS School are there?
CS School launched 3 years ago and published 35 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CS School?
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What guests have appeared on CS School?
Recent guests on CS School include:
1. Jomilsa Sousa
2. Adam Parsons
3. Akash Singh
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.