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Artwork for Connecting the Dots

Connecting the Dots

Skip Steward
Continuous Improvement
Leadership
Healthcare
Baptist Memorial Health Care
Psychological Safety
Coaching
Healthcare System
Healthcare Management
Complex Systems
Baptist Management System
Artificial Intelligence
Health Care
Training Within Industry
Quality Improvement
Job Relations
Communication
Lean Management
Positive Psychology
Patient Care
Employee Engagement

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source,... more

PublishesWeeklyEpisodes278Founded6 years ago
Number of ListenersCategories
MedicineManagementHealth & FitnessBusiness

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Artwork for Connecting the Dots

Latest Episodes

Craig Earley serves as the COO at Baptist Memorial Hospital - Memphis. In this role, Craig provided strategic leadership across numerous ancillary and clinical service lines, driving improvements in coordination, efficiency, patient experience, and e... more

Fabrice Bernhard is the co‑founder and Chief Technology Officer of Theodo Group, a global technology consulting firm he co‑founded in Paris in 2009. Under his technical leadership, Theodo has grown rapidly by combining Lean principles with modern sof... more

Graham Allcott is an author, speaker, and entrepreneur. He is the author of multiple books, including the global bestseller How to Be a Productivity Ninja, How to Have the Energy, and How to Fix Meetings. His latest book, KIND: The Quiet Power of Kin... more

Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated... more

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Recent Guests

Fabrice Bernhard
Co-founder of Theodo, Lean Tech Manifesto author
Theodo
Episode: LEAN TECH MANIFESTO with Fabrice Bernhard
Graham Allcott
Author of KIND and productivity expert
Think Productive / Author of KIND
Episode: KIND, The quiet power of kindness at work with Graham Allcott
Lavon Medlock
Lean coach and educator with a background in healthcare operations and A3 thinking
Lean coach, Central Oregon healthcare system
Episode: Asking Effective Questions with Lavon Medlock
Jennifer Katongole
Continuous Improvement Coach
Medical Teams International
Episode: Continuous Improvement When Lives Are on the Line with Jennifer Katongole
Marcia Reynolds
Coach, president and founder of Covisioning; author of Coach the Person, Not the Problem
Covisioning
Episode: Coach The Person Not The Problem (2nd Edition) with Marcia Reynolds
Rami Goldratt
CEO of the Goldratt Group
Goldratt Group
Episode: Mastering FLOW with Rami Goldratt & Ajai Kapoor
Ajai Kapoor
Partner in North America with the Goldratt Group
Goldratt Group
Episode: Mastering FLOW with Rami Goldratt & Ajai Kapoor
Koreen Pagano
Author of Building the Skills-Based Organization; consultant guiding transformations to be more skills-based
Episode: Building the Skills-Based Organization with Koreen Pagano
Bob Chapman
Former CEO of Barry-Wehmiller, author of Everybody Matters
Barry-Wehmiller
Episode: Everybody MATTERS with Bob Chapman

Hosts

Brad Parsons
Vice President of Market Operations; host/guest with healthcare operations focus
Gemma Jones
Improvement Coach and host; focus on healthcare improvement
Skip Stewart
Host with focus on continuous improvement and leadership
HF Mason
General Surgeon and Chief Quality Officer; frequent guest/host

Reviews

4.9 out of 5 stars from 34 ratings
  • Baptist To The Top!!

    Constantly providing the best information! Would give this podcast 6 stars if I could!

    Apple Podcasts
    5
    Nidrah13
    United States6 years ago
  • Great guests, well hosted, all episodes help connect the dots.

    Thank you for sharing your experiences and engaging with amazing leaders in continuous improvement.

    Apple Podcasts
    5
    sperry8181
    Canada6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The topics strengthen understanding of healthcare improvement culture and patient care outcomes.
Listeners praise the practical, actionable insights from leaders in continuous improvement.
Guests are consistently strong experts who connect theory to real hospital operations.
The show is noted for well-hosted conversations and useful leadership frameworks.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

KIND, The quiet power of kindness at work with Graham Allcott
Q: What practical steps can leaders take to cascade kindness beyond personal example?
Leaders should design rituals and environments that make kindness easy, such as check-ins at meetings, expressing appreciation, leaving space for brave conversations, and creating tangible vessels for kindness like thank-you cards or recognition practices.
KIND, The quiet power of kindness at work with Graham Allcott
Q: Tell us about the link between kindness and productivity.
Kindness improves psychological safety, which enables people to share ideas, give honest feedback, and take interpersonal risks, leading to higher team performance and better results.
Continuous Improvement When Lives Are on the Line with Jennifer Katongole
Q: How can listeners learn more or support Medical Teams International?
Jennifer highlights funding sources (governments, UN, private donations) and a key partnership with a nearby health system; she directs listeners to medicalteams.org for more information and involvement opportunities.
Continuous Improvement When Lives Are on the Line with Jennifer Katongole
Q: How do you apply continuous learning and get your team to buy into it in a resource-constrained environment?
She notes the challenge of gaining early buy-in and shares strategies like building SOPs, introducing PDCA language, and creating a culture that trains managers to use standards and iterative cycles rather than treating initiatives as one-off pilots.
Continuous Improvement When Lives Are on the Line with Jennifer Katongole
Q: Jennifer, can you explain more about when and why you found continuous improvement is something you had to use?
Jennifer describes recognizing the need for a systematic approach after realizing ad hoc efforts often fail to reach the desired outcomes, leading to the adoption of process mapping and ongoing standardization to guide improvement.

Audience Metrics

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Frequently Asked Questions About Connecting the Dots

What is Connecting the Dots about and what kind of topics does it cover?

Content centers on continuous improvement in healthcare and organizational leadership, with a strong emphasis on practical tools, daily management, and behavioral science. Episodes frequently explore leadership habits, meeting culture, and coaching approaches that foster psychological safety, engagement, and reliable care delivery in hospital systems. Noteworthy angles include Dare to Care frameworks, Leader Standard Work, and methods to reduce unnecessary meetings, all anchored in real-world healthcare settings and backed by credible researchers and practitioners. The show likely appeals to practitioners seeking actionable, system-wide improvements and to sponsors connected to healthcare operations, quality, and organizational development.... more

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1. What Now? with Trevor Noah
2. The Daily
3. Wait Wait... Don't Tell Me!
4. Crime Junkie
5. The Mel Robbins Podcast

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Connecting the Dots launched 6 years ago and published 278 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Connecting the Dots?

Recent guests on Connecting the Dots include:

1. Fabrice Bernhard
2. Graham Allcott
3. Lavon Medlock
4. Jennifer Katongole
5. Marcia Reynolds
6. Rami Goldratt
7. Ajai Kapoor
8. Koreen Pagano

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